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Icons and taskbar missing after removing malware


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8 replies to this topic

#1 Ak67

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Posted 28 April 2013 - 12:41 PM

I had a really bad virus and i used malwarebytes to remove it. After deleting the files and going on my computer again all the icons and taskbar had gone only a white screen and black cursor. Explorer.exe is still there.. Thanks for any help 



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#2 m0le

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Posted 02 May 2013 - 07:45 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.

  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.

The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:


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#3 Ak67

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Posted 03 May 2013 - 09:42 AM

I'm ready lol thanks

#4 m0le

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Posted 03 May 2013 - 07:16 PM

Have you any way of accessing Malwarebytes' logs?


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#5 Ak67

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Posted 04 May 2013 - 02:06 PM

I do would you like me to copy and poste them here?

#6 Ak67

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Posted 04 May 2013 - 05:22 PM

I hope this helps im not sure if this is what you want 

 

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.04.27.04
 
Windows 7 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Darragh :: DARRAGH-PC [administrator]
 
Protection: Disabled
 
27/04/2013 22:31:26
mbam-log-2013-04-27 (22-31-26).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 240156
Time elapsed: 6 minute(s), 35 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 23
HKCR\CLSID\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} (PUP.FunMoods) -> Quarantined and deleted successfully.
HKCR\funmoods.funmoodsHlpr.1 (PUP.FunMoods) -> Quarantined and deleted successfully.
HKCR\funmoods.funmoodsHlpr (PUP.FunMoods) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} (PUP.FunMoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} (PUP.FunMoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} (PUP.FunMoods) -> Quarantined and deleted successfully.
HKCR\CLSID\{965B9DBE-B104-44AC-950A-8A5F97AFF439} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\CLSID\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\funmoods.dskBnd.1 (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\funmoods.dskBnd (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\CLSID\{A9DB719C-7156-415E-B49D-BAD039DE4F13} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\funmoodsApp.appCore.1 (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\funmoodsApp.appCore (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\CLSID\{F03FD9D0-4F2B-497C-8A71-DD41D70B07D9} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\f (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\Typelib\{1D085C0A-E4F4-4F66-BDBF-4BE51015BFC3} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCR\Interface\{0D80F1C5-D17B-4177-AC68-955F3EF9F191} (PUP.Funmoods) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Funmoods (PUP.FunMoods) -> Quarantined and deleted successfully.
HKCU\Software\Google\Chrome\Extensions\cjpglkicenollcignonpgiafdgfeehoj (PUP.FunMoods) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Google\Chrome\Extensions\cjpglkicenollcignonpgiafdgfeehoj (PUP.FunMoods) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Google\chrome\Extensions\fdloijijlkoblmigdofommgnheckmaki (PUP.Funmoods) -> Quarantined and deleted successfully.
 
Registry Values Detected: 2
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar|{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Data: Funmoods Toolbar -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} (PUP.Funmoods) -> Data:  -> Quarantined and deleted successfully.
 
Registry Data Items Detected: 2
HKLM\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command| (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Darragh\AppData\Local\pns.exe" -a "C:\Program Files (x86)\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command| (Hijack.StartMenuInternet) -> Bad: ("C:\Users\Darragh\AppData\Local\pns.exe" -a "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and repaired successfully.
 
Folders Detected: 1
C:\ProgramData\IBUpdaterService (PUP.InstallBrain) -> Quarantined and deleted successfully.
 
Files Detected: 6
C:\Users\Darragh\Downloads\Microsoft Word.exe (PUP.AdBundler) -> Quarantined and deleted successfully.
C:\Users\Darragh\AppData\Local\funmoods.crx (PUP.Funmoods) -> Quarantined and deleted successfully.
C:\Users\Darragh\Local Settings\Application Data\funmoods.crx (PUP.Funmoods) -> Quarantined and deleted successfully.
C:\ProgramData\IBUpdaterService\repository.xml (PUP.InstallBrain) -> Quarantined and deleted successfully.
C:\Users\Darragh\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\chrome-extension_cjpglkicenollcignonpgiafdgfeehoj_0.localstorage (PUP.FunMoods) -> Delete on reboot.
C:\Users\Darragh\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_cjpglkicenollcignonpgiafdgfeehoj_0.localstorage (PUP.FunMoods) -> Delete on reboot.
 
(end)


#7 m0le

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Posted 04 May 2013 - 07:49 PM

Please download ComboFix from one of these locations:


* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications including Firewalls, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

If you receive the message "Illegal operation attempted on a registry key that has been marked for deletion." then please reboot the system.


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#8 m0le

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Posted 12 May 2013 - 08:01 PM

Hi,

I have not had a reply from you for 8 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le


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#9 m0le

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Posted 16 May 2013 - 07:27 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
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