Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Windows Failed to Start, System Repair Can't Discover Problem

  • This topic is locked This topic is locked
5 replies to this topic

#1 nafs


  • Members
  • 2 posts
  • Local time:07:59 AM

Posted 28 April 2013 - 06:56 AM

hello there!

i'm trying to fix a problem but i can't! i have a laptop hp pavillion dv9700.

The message is:


The Windows Repair Problem Signature
Problem Event Name: Startup Repair Offline
Problem Signature 1: 6.1.7600.16385
Problem Signature 2: 6.1.7600.16385
Problem Signature 3: Unknown
Problem Signature 4: 21200992
Problem Signature 5: AutoFailover
Problem Signature 6: 16
Problem Signature 7: NoRootCause
OS Version: 6.1.7600.
Locale ID: 1032



accordind to the suggestions on this post 



 ran the scan using frst.exe and these are the results:


Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 28-04-2013 01

Ran by SYSTEM on 28-04-2013 06:19:58
Running from G:\
Windows 7 Ultimate (X86) OS Language: 0Greek
Internet Explorer Version 8
Boot Mode: Recovery
The current controlset is ControlSet001
==================== Registry (Whitelisted) ==================
HKLM\...\Run: [HKLM] C:\Windows\system32\install\winlogin.exe [x]
HKLM\...\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime [417792 2009-11-10] (Apple Inc.)
HKLM\...\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" [31072 2008-10-25] (Microsoft Corporation)
HKLM\...\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min [209153 2009-03-02] (Avira GmbH)
HKLM\...\RunOnce: [*Restore] C:\Windows\system32\rstrui.exe /RUNONCE [262656 2009-07-14] (Microsoft Corporation)
HKLM\...\Policies\Explorer\Run: [Policies] C:\Windows\system32\install\winlogin.exe [x]
HKU\Anna\...\Run: [HKCU] C:\Windows\System32\install\winlogin.exe [x]
HKU\Anna\...\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background [ 2009-07-26] (Microsoft Corporation)
========================== Services (Whitelisted) =================
S3 Adobe LM Service; C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe [68096 2010-02-08] ()
S2 AntiVirSchedulerService; C:\Program Files\Avira\AntiVir Desktop\sched.exe [108289 2009-05-13] (Avira GmbH)
S2 AntiVirService; C:\Program Files\Avira\AntiVir Desktop\avguard.exe [185089 2009-07-21] (Avira GmbH)
==================== Drivers (Whitelisted) ====================
S1 avgio; C:\Program Files\Avira\AntiVir Desktop\avgio.sys [11608 2009-02-13] (Avira GmbH)
S2 avgntflt; C:\Windows\System32\DRIVERS\avgntflt.sys [56816 2010-02-07] (Avira GmbH)
S1 avipbb; C:\Windows\System32\DRIVERS\avipbb.sys [96104 2009-03-30] (Avira GmbH)
S1 ssmdrv; C:\Windows\System32\DRIVERS\ssmdrv.sys [28520 2009-05-11] (Avira GmbH)
S2 adfs; No ImagePath
==================== NetSvcs (Whitelisted) ===================
==================== One Month Created Files and Folders ========
2013-04-28 06:19 - 2013-04-28 06:19 - 00000000 ____D C:\FRST
==================== One Month Modified Files and Folders ========
2013-04-28 06:19 - 2013-04-28 06:19 - 00000000 ____D C:\FRST
2013-04-26 07:23 - 2010-03-11 00:54 - 00000000 ____D C:\Users\Anna\Desktop\Keygen-FFF
2013-04-26 07:23 - 2010-03-11 00:50 - 00000000 ____D C:\Program Files\WinRAR
2013-04-26 07:23 - 2010-02-09 17:00 - 00000000 ____D C:\Users\Anna\Desktop\arx.leptomereies
2013-04-26 07:23 - 2010-01-29 20:57 - 00000000 ____D C:\Program Files\Adobe Media Player
2013-04-26 07:23 - 2010-01-29 20:20 - 00000000 ____D C:\Program Files\Common Files\Adobe AIR
2013-04-26 07:23 - 2010-01-27 12:07 - 00000000 ____D C:ProgramData\FLEXnet
2013-04-26 07:23 - 2010-01-22 20:48 - 00000000 ____D C:\Program Files\WinZip
2013-04-26 07:23 - 2010-01-22 20:34 - 00000000 ____D C:\Program Files\Mozilla Firefox
2013-04-26 07:23 - 2010-01-22 20:08 - 00000000 ____D C:\users\Anna
2013-04-26 07:23 - 2009-07-14 04:37 - 00000000 ____D C:\Windows\System32\wfp
2013-04-26 07:23 - 2009-07-14 04:37 - 00000000 ____D C:\Windows\System32\DriverStore
2013-04-26 07:23 - 2009-07-14 04:37 - 00000000 ____D C:\Windows\AppCompat
2013-04-26 07:22 - 2010-03-08 19:20 - 00000000 ____D C:\Program Files\Google
2013-04-26 07:22 - 2009-07-14 04:37 - 00000000 ____D C:\Windows\registration
2013-04-26 07:21 - 2010-01-29 20:06 - 00000000 ____D C:\Program Files\Common Files\Adobe
==================== Known DLLs (Whitelisted) ============
==================== Bamital & volsnap Check =================
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
==================== EXE ASSOCIATION =====================
HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK
==================== Restore Points  =========================
==================== Memory info =========================== 
Percentage of memory in use: 19%
Total physical RAM: 2046.43 MB
Available physical RAM: 1649.84 MB
Total Pagefile: 2046.43 MB
Available Pagefile: 1648.99 MB
Total Virtual: 2047.88 MB
Available Virtual: 1962.29 MB
==================== Drives ================================
Drive c: () (Fixed) (Total:111.69 GB) (Free:67.63 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
Drive d: (DATA) (Fixed) (Total:111.43 GB) (Free:110.87 GB) NTFS
Drive e: (PQSERVICE) (Fixed) (Total:9.76 GB) (Free:1.33 GB) NTFS
Drive g: (NAYSIKA) (Removable) (Total:1.87 GB) (Free:1.15 GB) FAT
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
¤¬£« ΅α › ΅ 飫 © 1999-2008 ‘«¦¤ ¬§¦Ά¦ ©«γ: MININT-RQDC25B
  ƒε©΅¦ ###  ‰«α©«©   ‹β¦  „Άη¨¦ ®ι¨¦  Dyn  Gpt
  ----------  ----------  -------  ---------------  ---  ---
  ƒε©΅¦ 0    ‹ ©η¤›©   232 GB              0 B         
  ƒε©΅¦ 1    ‹ ©η¤›©  1914 MB              0 B         
‰Άε© £¦ «¦¬ DiskPart...
============================== MBR & Partition Table ==================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 233 GB) (Disk ID: 624D819E)
Partition 1: (Not Active) - (Size=10 GB) - (Type=27)
Partition 2: (Active) - (Size=112 GB) - (Type=07) (NTFS)
Partition 3: (Not Active) - (Size=111 GB) - (Type=07) (NTFS)
Disk: 1 (Size: 2 GB) (Disk ID: A1D3A1D3)
Partition 1: (Active) - (Size=2 GB) - (Type=06)
Last Boot: 2010-03-23 19:49
==================== End Of Log ============================




what should i do now?

could you please help me?

BC AdBot (Login to Remove)


#2 m0le


    Can U Dig It?

  • Malware Response Team
  • 34,527 posts
  • Gender:Male
  • Location:London, UK
  • Local time:04:59 AM

Posted 02 May 2013 - 07:45 PM


Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.

  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.

The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:

Posted Image
m0le is a proud member of UNITE

#3 nafs

  • Topic Starter

  • Members
  • 2 posts
  • Local time:07:59 AM

Posted 04 May 2013 - 08:52 AM


i'm still here and i'm waiting for your help!!thanks in advance :)

#4 m0le


    Can U Dig It?

  • Malware Response Team
  • 34,527 posts
  • Gender:Male
  • Location:London, UK
  • Local time:04:59 AM

Posted 04 May 2013 - 07:34 PM

I can understand why you posted in this forum, the link you gave showed the same problem, but you are not infected with ZeroAccess - which is the rootkit removed by my colleague JSntgRvr in that thread. Your logs show no malware problems at all. This leads me to think that this is one of those times when the problem the rootkit causes is exactly the same as what can unfortunately happen on a clean machine.
However, I only have one log to make that decision so let's try a couple of other detectors
Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
Please download mbam-logo-new100_big.jpgMalwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Finally, ESET

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
If nothing alarming appears then we may need to switch this to a system problem forum
Posted Image
m0le is a proud member of UNITE

#5 m0le


    Can U Dig It?

  • Malware Response Team
  • 34,527 posts
  • Gender:Male
  • Location:London, UK
  • Local time:04:59 AM

Posted 12 May 2013 - 08:04 PM

Are you still there?

Posted Image
m0le is a proud member of UNITE

#6 m0le


    Can U Dig It?

  • Malware Response Team
  • 34,527 posts
  • Gender:Male
  • Location:London, UK
  • Local time:04:59 AM

Posted 16 May 2013 - 07:27 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Posted Image
m0le is a proud member of UNITE

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users