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Posted 28 April 2013 - 03:46 AM
Posted 28 April 2013 - 07:40 AM
They installed windows 8 and it used to work
Does it mean the OS now on it is an illegal copy ?
Posted 28 April 2013 - 08:01 AM
Posted 28 April 2013 - 08:25 AM
Sorry to say it but forum policy is against to support an illegal OS. http://www.bleepingcomputer.com/forum-rules/
I can't assist you to repair the OS but you can use a live Linux CD like "puppy Linux" to boot the CD drive and copy all the necessary data.
Download puppy from http://puppylinux.org/main/Download%20Latest%20Release.htm
After saving data wipe the OS and install any legitimate Windows version.
Posted 29 April 2013 - 10:25 PM
Posted 29 April 2013 - 10:51 PM
Can you enter in to safe mode ?
Dell do have a built in hardware diagnostics. Press F12 key when powering on and you will see a boot options menu. Select diagnostics and let it run a full test of your system. If any errors are found it will display a message.
Posted 01 May 2013 - 11:08 AM
Posted 05 May 2013 - 09:16 AM
hold alt and f8 key at same time it should go to safe mode
Posted 20 May 2013 - 11:50 PM
To recover files I would recommend booting an ubuntu 13.04 live cd and then using it to copy files from your drive to another storage device.
You computer should have a recovery partition if it was setup properly, you can use it to restore you windows 8 to it's factory state and then put your files back onto the computer.
To do this you will need:
Ubuntu 13.04 64bit ISO burned to a dvd
A system recovery partition
A second hard drive or a flash drive to transfer your files to
If you are unfamiliar with Ubuntu, read a few guides before using it and look at some screen shots.
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