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Windows 7 BSOD. Help please. Mini Dump Attached.


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#1 Jared061990

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Posted 28 April 2013 - 03:21 AM

So I'll have random blue screens. Some things trigger it more than others. The computer usually will BSOD even when its idle. I can play hours of games without it crashing the only issue I have is playing a game of league of legends.. not IN the game itself but on the character selection screen. Anyway.. I've been having this problem for a LONG time I just havent had the time to repair it. I just need some help. Not doing a complete restore would be preferable. I just want to know whats causing the problem so I can go about fixing it. It doesn't seem to crash when running games but rather when its doing nothing or browsing the web.
 

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800037a9f39, Address of the instruction which caused the bugcheck
Arg3: fffff8800b3bc8f0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
 
Debugging Details:
------------------
 
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
 
FAULTING_IP: 
nt!CmpGetNameControlBlock+12e
fffff800`037a9f39 3b3e            cmp     edi,dword ptr [rsi]
 
CONTEXT:  fffff8800b3bc8f0 -- (.cxr 0xfffff8800b3bc8f0)
rax=fffff8a000011000 rbx=0000000000000000 rcx=fffff8a000014c30
rdx=000000000de1e81f rsi=0000040000000000 rdi=00000000b70f82f8
rip=fffff800037a9f39 rsp=fffff8800b3bd2d0 rbp=fffff8800b3bd368
 r8=000000000000004d  r9=00000000000000ff r10=0000000000000033
r11=fffff8a00ebb1940 r12=fffff8a000011000 r13=0000000000003c30
r14=00000000007facb0 r15=fffff8a00016eb01
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!CmpGetNameControlBlock+0x12e:
fffff800`037a9f39 3b3e            cmp     edi,dword ptr [rsi] ds:002b:00000400`00000000=????????
Resetting default scope
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
BUGCHECK_STR:  0x3B
 
PROCESS_NAME:  TrustedInstall
 
CURRENT_IRQL:  0
 
LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800037a9f39
 
STACK_TEXT:  
fffff880`0b3bd2d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!CmpGetNameControlBlock+0x12e
 
 
FOLLOWUP_IP: 
nt!CmpGetNameControlBlock+12e
fffff800`037a9f39 3b3e            cmp     edi,dword ptr [rsi]
 
SYMBOL_STACK_INDEX:  0
 
SYMBOL_NAME:  nt!CmpGetNameControlBlock+12e
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: nt
 
IMAGE_NAME:  ntkrnlmp.exe
 
DEBUG_FLR_IMAGE_TIMESTAMP:  4f76721c
 
STACK_COMMAND:  .cxr 0xfffff8800b3bc8f0 ; kb
 
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpGetNameControlBlock+12e
 
BUCKET_ID:  X64_0x3B_nt!CmpGetNameControlBlock+12e
 
Followup: MachineOwner
---------



And This one..

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff880030f9180, The PRCB address of the hung processor.
Arg4: 0000000000000006, 0.
 
Debugging Details:
------------------
 
 
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
 
PROCESS_NAME:  Rainmeter.exe
 
CURRENT_IRQL:  d
 
STACK_TEXT:  
fffff880`0ceef1d8 fffff800`0353df3a : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`030f9180 : nt!KeBugCheckEx
fffff880`0ceef1e0 fffff800`034f0ce7 : 00000000`00000000 fffff800`00000006 00000000`00026160 fffff800`036131a1 : nt! ?? ::FNODOBFM::`string'+0x4e2e
fffff880`0ceef270 fffff800`03429895 : fffff800`0344f460 fffff880`0ceef420 fffff800`0344f460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff880`0ceef370 fffff800`034e3713 : fffff800`03659e80 00000000`00000001 00000000`00000001 00000000`00000000 : hal!HalpHpetClockInterrupt+0x8d
fffff880`0ceef3a0 fffff800`034bbef1 : 00000000`00000000 00000000`00000000 ffffffff`ffffffff 00000000`00100880 : nt!KiInterruptDispatchNoLock+0x163
fffff880`0ceef530 fffff800`0379e34f : 00000000`00000000 fffff880`0ceefb60 00000000`00000000 fffff800`00000000 : nt!KeFlushProcessWriteBuffers+0x65
fffff880`0ceef5a0 fffff800`037ec686 : 00000000`03e70080 fffff800`00020000 fffff880`0ceef730 00000000`00000000 : nt!ExpGetProcessInformation+0x7f
fffff880`0ceef6f0 fffff800`037ed0d9 : 00000000`03e70080 fffff800`03791983 00000000`00000004 00000000`00000000 : nt!ExpQuerySystemInformation+0xfb4
fffff880`0ceefaa0 fffff800`034e6453 : fffffa80`07cfbb50 00000000`02e650b0 00000000`00360126 fffffa80`074e0ae0 : nt!NtQuerySystemInformation+0x4d
fffff880`0ceefae0 00000000`779f167a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`001fdc78 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779f167a
 
 
STACK_COMMAND:  kb
 
SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: Unknown_Module
 
IMAGE_NAME:  Unknown_Image
 
DEBUG_FLR_IMAGE_TIMESTAMP:  0
 
FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE
 
BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE
 
Followup: MachineOwner
---------
 

 

 

 



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#2 Anshad Edavana

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Posted 28 April 2013 - 08:10 AM

Hi

 

Please copy all the dump files located inside "C:\Windows\Minidump" folder. Zip them and upload using any free file hosting site like "Mediafire".

 

Attach the download link for the dumps in next reply. 

 

Please download MiniToolBox from http://www.bleepingcomputer.com/download/minitoolbox/

 

 Save it to your desktop and run it. Checkmark the following boxes:

 

•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files

 

Click Go and copy / paste the result in next reply.

 

Also please publish a snapshot of your system by following this guide : http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/

You don't need to paste the output of speccy. Instead copy and paste the web link given by Speccy.



#3 Jared061990

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Posted 28 April 2013 - 12:09 PM

Here is the Speccy link and I have the results attached. I appreciate the time you are taking to help me. I was trying to let something download over night and I wake this morning to find that the computer crashed at some point during the night. All the pc was doing was downloading from a browser and it locked up. It didnt actually BSOD this time, it was just frozen on the desktop and I had to manually restart.  

 

Attached File  Result.txt   22.92KB   3 downloads

 


http://speccy.piriform.com/results/jB4EgwN6dLtOjjBSUkTq3xM

 



#4 dc3

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Posted 28 April 2013 - 01:37 PM

Is your copy of Microsoft office 2010 Home and Student a free trial version?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Anshad Edavana

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Posted 28 April 2013 - 01:54 PM

Hi

 

According to the minitoolbox result there are no crash dump files are created in you system. Analyzing dump files are necessary to find out the real culprit behind the crashes.

So make sure system settings are configured to write dumps. Refer this guide to enable BSOD crash dumps -    http://www.carrona.org/setmini.html

 

 Perform the following steps one by one :

 

1) Update your motherboard BIOS to latest.

 

Download latest BIOS from Gigabyte site - http://www.gigabyte.com/products/product-page.aspx?pid=3908#bios

 

The link above is for revision 1.0 and 1.1  . There is 3 other revisions of the same model so take a note of the revision by removing cabinet cover. Instructions of how to flash BIOS and download link for all revisions are in the above link.

 

 2)  Make sure graphics driver is up to date. If not uninstall current driver and install latest driver downloaded from AMD site - 

 

http://support.amd.com/us/gpudownload/Pages/index.aspx

 

3) There is two special patches for AMD FX CPU available . Install them both - http://www.anandtech.com/show/5448/the-bulldozer-scheduling-patch-tested

 

 

Let me know the result after performing above steps. Post any BSOD dump available and the name and details of the app or game which crashes in your next reply.


Edited by Anshad Edavana, 28 April 2013 - 01:57 PM.


#6 Anshad Edavana

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Posted 28 April 2013 - 09:52 PM

Forget to say, uninstall 'Rainmeter' also.



#7 Jared061990

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Posted 30 April 2013 - 06:58 PM

Forget to say, uninstall 'Rainmeter' also.

I have updated my graphics drivers after uninstalling them I haven't had the time to try much else. Sorry for the slow pace but I work a lot and have school. Does rainmeter honestly cause that many problems?



#8 Jared061990

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Posted 30 April 2013 - 06:59 PM

Also the hotfixes are saying that they aren't applicable to my PC. I have SP1 and I read that it won't work if you don't. I cant find out why they won't install though and I think the CPU is the problem as I know the bulldozers had an issue when they first came out. I flashed my bios a while ago so its not on the first patch so we'll see if that helps.



#9 Anshad Edavana

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Posted 01 May 2013 - 01:26 AM

Hi

 

One your crash report says "rainmeter.exe" causede the issue. So you should uninstall it and check the system. It the issue is not caused by that you can install it later.

 

Here is the link for Win 7 64 bit patches :

 

First install http://support.microsoft.com/kb/2645594

 

Second Install http://support.microsoft.com/kb/2646060






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