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Internet Explorer is blank after I enter web address


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18 replies to this topic

#1 samoyed

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Posted 28 April 2013 - 02:42 AM

Internet Explorer is blank after I enter web address
 
I have closed IE and restarted IE to no avail.
 
Please kindly assist.
 
Thank You.

Mod Edit: Moved from internet browsing to Aii. ~ bloopie


Edited by bloopie, 05 May 2013 - 01:13 PM.


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#2 Broni

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Posted 28 April 2013 - 03:11 PM

Reset Internet Explorer.
Go here: http://support.microsoft.com/kb/923737 and run "FixIt" procedure.
Make sure you follow ALL steps listed there.


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#3 samoyed

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Posted 02 May 2013 - 05:28 AM

Hi

 

I reset IE with Fix It but problem persist.

 



#4 chrisd87

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Posted 02 May 2013 - 11:17 AM

Try this.

 

Go to: internet options,>advanced> tick use software rendering instead of GPU. It's the very first option using IE10

 

See if that will fix your problem.


"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#5 Guest_Francis Houle_*

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Posted 04 May 2013 - 12:57 AM

Maybe it is caused by an antivirus or a firewall.


Edited by Francis Houle, 04 May 2013 - 12:58 AM.


#6 samoyed

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Posted 05 May 2013 - 02:28 AM

Try this.

 

Go to: internet options,>advanced> tick use software rendering instead of GPU. It's the very first option using IE10

 

See if that will fix your problem.

 

it didn't work. :(



#7 Broni

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Posted 05 May 2013 - 01:04 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif NOTE. Make sure all logs are pasted not attached.


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#8 Guest_Francis Houle_*

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Posted 05 May 2013 - 04:48 PM

Broni, samoyed has already cleaned his PC with the steps I advised him. The only thing that does not work is Internet Explorer. There is probably a setting that needs to be change or a program that causes a conflict.



#9 Broni

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Posted 05 May 2013 - 07:36 PM

@ Francis Houle

What's the link to the other topic?

 

 

@ samoyed

Also I can see another topic by you here: http://www.bleepingcomputer.com/forums/t/492906/i-keep-receiving-consumer-survey-when-i-use-the-internet/

Different, same computer?


Edited by Broni, 05 May 2013 - 07:38 PM.

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#10 Guest_Francis Houle_*

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Posted 05 May 2013 - 07:45 PM

My mistake. I confused sarobben and samoyed



#11 Broni

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Posted 05 May 2013 - 08:04 PM

thumbsup-thumbs-up-approve-ok-smiley-emo


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#12 chrisd87

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Posted 06 May 2013 - 07:43 AM

Also make sure HTTP 1.1 is selected.

 

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Advanced tab.
  4. Under HTTP 1.1 settings, click to select the Use HTTP 1.1 check box.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#13 samoyed

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Posted 07 May 2013 - 08:16 AM

@ Francis Houle

What's the link to the other topic?

 

 

@ samoyed

Also I can see another topic by you here: http://www.bleepingcomputer.com/forums/t/492906/i-keep-receiving-consumer-survey-when-i-use-the-internet/

Different, same computer?

 

Hi Broni,

Yes same laptop. After cleaned up IE still not working.

 

  Results of screen317's Security Check version 0.99.63  
 Windows Vista Service Pack 2 x86 (UAC is disabled!)  
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2013   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 SpywareBlaster 5.0    
 SUPERAntiSpyware     
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Adobe Flash Player     11.6.602.180  
 Mozilla Firefox (20.0.1)
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe
 AVG avgrsx.exe
 AVG avgnsx.exe
 AVG avgemc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 4 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 

Farbar Service Scanner Version: 14-04-2013
Ran by User (administrator) on 07-05-2013 at 22:23:50
Running from "C:\Users\User\Desktop"
Windows Vista ™ Home Basic Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by User (administrator) on 07-05-2013 at 22:26:42
Running from "C:\Users\User\Desktop"
Windows Vista ™ Home Basic Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

Atheros AR5007EG Wireless Network Adapter = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : User-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
   Physical Address. . . . . . . . . : 00-15-AF-8B-F4-8A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::2142:47d1:e63d:c15a%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, 7 May, 2013 9:38:53 PM
   Lease Expires . . . . . . . . . . : Tuesday, 14 May, 2013 9:38:52 PM
   Default Gateway . . . . . . . . . : 10.0.0.138
   DHCP Server . . . . . . . . . . . : 10.0.0.138
   DHCPv6 IAID . . . . . . . . . . . : 268441007
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0F-62-D4-ED-00-1F-C6-2F-B3-CF
   DNS Servers . . . . . . . . . . . : 10.0.0.138
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-1E-8C-59-72-8E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-1F-C6-2F-B3-CF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{364A6452-0BDC-4A51-9243-55E28DF4A4F5}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : isatap.gateway.2wire.net
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:38ff:157d:f5ff:fffc(Preferred)
   Link-local IPv6 Address . . . . . : fe80::38ff:157d:f5ff:fffc%13(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  home
Address:  10.0.0.138

Name:    google.com
Addresses:  2404:6800:4006:804::1000
      74.125.237.142
      74.125.237.132
      74.125.237.136
      74.125.237.133
      74.125.237.129
      74.125.237.131
      74.125.237.135
      74.125.237.137
      74.125.237.134
      74.125.237.130
      74.125.237.128



Pinging google.com [74.125.237.129] with 32 bytes of data:

Reply from 74.125.237.129: bytes=32 time=31ms TTL=53

Reply from 74.125.237.129: bytes=32 time=38ms TTL=52



Ping statistics for 74.125.237.129:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 31ms, Maximum = 38ms, Average = 34ms

Server:  home
Address:  10.0.0.138

Name:    yahoo.com
Addresses:  98.138.253.109
      206.190.36.45
      98.139.183.24



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:

Reply from 98.139.183.24: bytes=32 time=801ms TTL=42

Reply from 98.139.183.24: bytes=32 time=1202ms TTL=43



Ping statistics for 98.139.183.24:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 801ms, Maximum = 1202ms, Average = 1001ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
 12 ...00 15 af 8b f4 8a ...... Atheros AR5007EG Wireless Network Adapter
 10 ...00 1e 8c 59 72 8e ...... Bluetooth Device (Personal Area Network)
  8 ...00 1f c6 2f b3 cf ...... Realtek PCIe GBE Family Controller
  1 ........................... Software Loopback Interface 1
 11 ...00 00 00 00 00 00 00 e0  isatap.{364A6452-0BDC-4A51-9243-55E28DF4A4F5}
 16 ...00 00 00 00 00 00 00 e0  isatap.gateway.2wire.net
 13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0       10.0.0.138         10.0.0.3     25
         10.0.0.0    255.255.255.0         On-link          10.0.0.3    281
         10.0.0.3  255.255.255.255         On-link          10.0.0.3    281
       10.0.0.255  255.255.255.255         On-link          10.0.0.3    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link          10.0.0.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link          10.0.0.3    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13     18 ::/0                     On-link
  1    306 ::1/128                  On-link
 13     18 2001::/32                On-link
 13    266 2001:0:4137:9e76:38ff:157d:f5ff:fffc/128
                                    On-link
 12    281 fe80::/64                On-link
 13    266 fe80::/64                On-link
 12    281 fe80::2142:47d1:e63d:c15a/128
                                    On-link
 13    266 fe80::38ff:157d:f5ff:fffc/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    266 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\wshbth.dll [34304] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/06/2013 06:42:16 AM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: .

Error: (05/06/2013 00:09:45 AM) (Source: Application Error) (User: )
Description: Faulting application firefox.exe, version 20.0.1.4847, time stamp 0x51650aee, faulting module xul.dll, version 20.0.1.4847, time stamp 0x51650a09, exception code 0xc0000005, fault offset 0x000b10e8,
process id 0x12ac, application start time 0xfirefox.exe0.

Error: (05/05/2013 07:33:29 PM) (Source: Perflib) (User: )
Description: PNRPsvcC:\Windows\system32\pnrpperf.dll4

Error: (05/05/2013 07:33:27 PM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (05/05/2013 05:59:18 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: .

Error: (05/04/2013 05:10:33 PM) (Source: System Restore) (User: )
Description: Failed to create restore point on volume (Process = C:\Windows\system32\msiexec.exe /V; Descripton = ; Hr = 0x80070057).

Error: (05/02/2013 07:18:36 AM) (Source: Perflib) (User: )
Description: PNRPsvcC:\Windows\system32\pnrpperf.dll4

Error: (05/02/2013 07:18:35 AM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (05/02/2013 07:00:29 AM) (Source: Application Hang) (User: )
Description: The program PaintDotNet.exe version 3.510.4297.28970 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: b68
Start Time: 01ce46ae947b3780
Termination Time: 35

Error: (04/28/2013 05:26:58 PM) (Source: Perflib) (User: )
Description: PNRPsvcC:\Windows\system32\pnrpperf.dll4


System errors:
=============
Error: (05/07/2013 10:15:52 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer TOSHI
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{8570F085-64F4-4E9B-97E4-4D6685E7DAE3.
The master browser is stopping or an election is being forced.

Error: (05/07/2013 09:40:14 PM) (Source: Service Control Manager) (User: )
Description: vToolbarUpdater14.2.0%%2

Error: (05/07/2013 09:40:14 PM) (Source: Service Control Manager) (User: )
Description: lxeaCATSCustConnectService%%1053

Error: (05/07/2013 09:40:14 PM) (Source: Service Control Manager) (User: )
Description: 30000lxeaCATSCustConnectService

Error: (05/06/2013 06:43:18 AM) (Source: Service Control Manager) (User: )
Description: ScRegSetValueExWFailureActions%%5

Error: (05/06/2013 06:41:37 AM) (Source: Service Control Manager) (User: )
Description: vToolbarUpdater14.2.0%%2

Error: (05/06/2013 06:41:37 AM) (Source: Service Control Manager) (User: )
Description: lxeaCATSCustConnectService%%1053

Error: (05/06/2013 06:41:37 AM) (Source: Service Control Manager) (User: )
Description: 30000lxeaCATSCustConnectService

Error: (05/06/2013 06:37:56 AM) (Source: Service Control Manager) (User: )
Description: ScRegSetValueExWFailureActions%%5

Error: (05/05/2013 11:28:27 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of a failed free space computation.


Microsoft Office Sessions:
=========================
Error: (02/23/2013 11:14:16 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 5084 seconds with 120 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2013-05-04 23:04:11.601
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2012\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-04 23:04:11.191
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2012\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-04 23:04:10.829
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2012\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-04 23:04:10.276
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2012\Drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-04 23:04:00.332
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2012\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-04 23:03:59.875
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2012\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-04 23:03:59.313
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2012\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-04 23:03:58.891
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\AVG\AVG2012\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-04 23:01:02.365
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SET45BC.tmp because the set of per-page image hashes could not be found on the system.

  Date: 2013-05-04 23:01:02.084
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SET45BC.tmp because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 2.2.0)
2007 Microsoft Office system (Version: 12.0.6612.1000)
ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Adobe Acrobat 9 Pro - English, Français, Deutsch (Version: 9.5.4)
Adobe Acrobat 9.5.4 - CPSID_83708
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
ArcSoft PhotoStudio 2000
ASUS Data Security Manager (Version: 1.00.0006)
ASUS InstantFun (Version: 1.0.0014)
ASUS Live Update (Version: 2.5.9)
ASUS Splendid Video Enhancement Technology (Version: 1.02.17)
Asus_Camera_ScreenSaver (Version: 2.0.0005)
ASUSDVD (Version: 7.0.2802.0)
Atheros Driver Installation Program (Version: 7.1)
ATK Generic Function Service (Version: 1.00.0008)
ATK Hotkey (Version: 1.00.0012)
ATK Media
ATKOSD2 (Version: 6.64.1.4)
Audacity 2.0.2 (Version: 2.0.2)
AUSkey software 1.4.3 (Version: 1.4.3)
AVG 2013 (Version: 13.0.3162)
AVG 2013 (Version: 13.0.3272)
AVG 2013 (Version: 2013.0.3272)
AVS Screen Capture version 2.0.1
AVS Update Manager 1.0
AVS Video Converter 8
AVS Video Editor 6
AVS Video Recorder 2.5
AVS Video ReMaker 4.1.1.144
AVS4YOU Software Navigator 1.4
Bonjour (Version: 3.0.0.10)
ffdshow v1.2.4489 [2012-10-25] (Version: 1.2.4489.0)
Free Video Flip and Rotate version 2.1.4.1031 (Version: 2.1.4.1031)
FUJIFILM FinePixViewer S Ver.2.1 (Version: 2.1.0.3)
Google Talk Plugin (Version: 3.18.3.12840)
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer (Version: 4.0.0.002)
Google Update Helper (Version: 1.3.21.135)
iCloud (Version: 2.1.2.8)
Intel® Graphics Media Accelerator Driver
iTunes (Version: 11.0.2.26)
LAME v3.99.3 (for Windows)
Lexmark S300-S400 Series
Lexmark Toolbar (Version: 4.3.37.0)
Lexmark Tools for Office (Version: 1.29.0.0)
LifeFrame2 (Version: 2.0.15)
LightScribe  1.8.13.1 (Version: 1.8.13.1)
Machete 3.8 (Version: 3.8.44)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MediaInfo 0.7.61 (Version: 0.7.61)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (Chinese (Simplified)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel 2007 Help ¸üР(KB963678)
Microsoft Office Excel 2007 Help §ó·sµ{¦¡ (KB963678)
Microsoft Office Excel MUI (Chinese (Simplified)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office IME (Chinese (Simplified)) 2007 (Version: 12.0.6612.1000)
Microsoft Office IME (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook 2007 Help ¸üР(KB963677)
Microsoft Office Outlook MUI (Chinese (Simplified)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint 2007 §ó·sµ{¦¡ (KB963669)
Microsoft Office Powerpoint 2007 Help ¸üР(KB963669)
Microsoft Office Powerpoint 2007 Help §ó·sµ{¦¡ (KB963669)
Microsoft Office PowerPoint MUI (Chinese (Simplified)) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional Hybrid 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Chinese (Simplified)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (Chinese (Simplified)) 2007 (Version: 12.0.4518.1016)
Microsoft Office Proofing (Chinese (Traditional)) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (Chinese (Traditional)) 2007 (Version: 12.0.4518.1016)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (Chinese (Simplified)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (Chinese (Simplified)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word 2007 §ó·sµ{¦¡ (KB963665)
Microsoft Office Word 2007 Help ¸üР(KB963665)
Microsoft Office Word 2007 Help §ó·sµ{¦¡ (KB963665)
Microsoft Office Word MUI (Chinese (Simplified)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MobileMe Control Panel (Version: 3.1.8.0)
Motorola SM56 Speakerphone Modem (Version: 6.12.25.06)
Mozilla Firefox 20.0.1 (x86 en-GB) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVC90_x86 (Version: 1.0.1.2)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NavDesk 7.50 (Version: 7.50.0107.120)
Nero 7 Essentials (Version: 7.03.0188)
neroxml (Version: 1.0.0)
OmniPage Pro 9.0
P4P (Version: 1.0.0.15)
Paint.NET v3.5.10 (Version: 3.60.0)
PaperPort (Version: 9.02.0814)
PC Connectivity Solution (Version: 10.50.2.0)
PMB (Version: 5.2.00.03250)
Power4Gear eXtreme (Version: 1.00.0014)
QuickTime (Version: 7.73.80.64)
Realtek High Definition Audio Driver (Version: 6.0.1.5406)
Safari (Version: 5.34.57.2)
Scan Manager 5.2 (Version: 5.2)
SpywareBlaster 5.0 (Version: 5.0.0)
SUPERAntiSpyware (Version: 5.6.1014)
Synaptics Pointing Device Driver (Version: 9.1.19.0)
t@b ZS4 Video Editor v0.958-686
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2768021) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
USB 2.0 VGA UVC WebCam
VistaFeaturePack (Version: 1.03.0000)
VLC media player 2.0.4 (Version: 2.0.4)
WinFlash
WinRAR archiver
Wireless Console 2 (Version: 2.0.8)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 72%
Total physical RAM: 2038.48 MB
Available physical RAM: 554.76 MB
Total Pagefile: 4316.22 MB
Available Pagefile: 2909.07 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.24 MB

========================= Partitions: =====================================

1 Drive c: (VistaOS) (Fixed) (Total:74.52 GB) (Free:13.11 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:66.71 GB) (Free:66.61 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-PC

Adele User               Administrator            Guest                    
User                     


**** End of log ****
 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.05.07.04

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
User :: USER-PC [administrator]

7/5/2013 10:29:29 PM
mbam-log-2013-05-07 (22-29-29).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 237364
Time elapsed: 16 minute(s), 25 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 

 

 

Malwarebytes Anti-Rootkit BETA 1.05.0.1001
www.malwarebytes.org

Database version: v2013.05.07.04

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
User :: USER-PC [administrator]

7/5/2013 11:05:49 PM
mbar-log-2013-05-07 (23-05-49).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 29900
Time elapsed: 15 minute(s), 13 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 



#14 samoyed

samoyed
  • Topic Starter

  • Members
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  • Local time:03:35 PM

Posted 07 May 2013 - 08:26 AM

 

Also make sure HTTP 1.1 is selected.

 

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Advanced tab.
  4. Under HTTP 1.1 settings, click to select the Use HTTP 1.1 check box.

 

 

Hi Chrisd87,

 

Under HTTP 1.1. both the below were checked.

 

a) Use HTTP 1.1

B) Use HTTP 1.1 through proxy connections

 

I unchecked Use HTTP 1.1 through proxy connections.

 

However, Internet Explorer still not functioning.



#15 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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  • Location:Daly City, CA
  • Local time:06:35 PM

Posted 07 May 2013 - 10:46 AM

Download Windows Repair (All in One) from this site

Install the program then run it.

NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator".
NOTE 2. Disable your antivirus program before running Windows Repair.


Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

p22002979.gif



Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

p22002980.gif


Go to Step 4 and under "System Restore" click on Create button:

p22002982.gif


Go to Start Repairs tab and click Start button.

Leave all checkmarks as they're.
NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design.

Click on Start button.

p22003030.gif

Post Windows Repair log (_windows_repair_log.txt) which is located in the following folder:
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





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