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AntiVirus programs won't open even after rename, system restore fail


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#1 FerretLaw

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Posted 27 April 2013 - 04:51 PM

*sigh* Yet again I turn to the gods here for divine intervention into my technological meltdown. I didn't come here when the problem first reared its head 3 days ago because I didn't want to be a pain. I'm now under water with my ignorant attempts at tech fixing and increased problems a hundredfold. Thank you so much to everyone who has helped me in the past and I apologize for my once-a-year crises.

 

Dell XPS i7 purchased in 2012 running Windows 7.

 

I'm staying with friends for several months while working out of state. Wireless internet connection is almost unusably slow (10 - 60 kbps even in the same room as the router). LAN cables in every room work on other laptops. I believe I connected via LAN when I was here before but could not do so now. So, I've spent 10 hours over the last 3 days completely mucking up my system by trying one "fix" after another. Almost all the fixes required disabling antivirus software and most created system restore points. Let's just say that at present the LAN connection is the least of my problems and I'll deal with it after I get the rest of the mess sorted.

 

System Restore fails (x80070005) at every point. No luck after uninstalling mbam and temporarily disabling AVG... uninstalling AVG and running in safe mode... 20+ different tries following every solution I could find on google. I called Geek Squad and get to pay $199 for them to look at it then probably wipe the drive. Alternatively, I buy a $60 portable drive to transfer files and reinstall the OS myself. While I'm too familiar with OS reinstall, I cringe because there is an email program and several other things set up for me to work remotely that I have no idea how to redo.

 

The system restore error says a file may be corrupted so I figured what the heck, I'll aggressively go after whatever viruses are running amok. I've reinstalled mbam and AVG. They will save but won't open even after I rename the .exe files.

 



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#2 boopme

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Posted 27 April 2013 - 11:26 PM

Lets try running this.........

Please download and install Windows Repair (All in one) at this site.

To open the program click on the Start orb startorb_zps06e1f985.png.

Click on All Programs.

Click on Windows Repair (All in one), this may be listed as Tweaking.com.

If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one) and then click on Run as administrator.

Notice: You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.

Go to Step 2 and click on the Do it button to allow CheckDisk to run.

windowsrepairstep2-1_zps08aed02b.png

Go to Step 3 and click on the Do it button to run System File Check.

windowsrepairstep3-1_zps935b7603.png

Go to Step 4 and click on the Create button under System Restore.

windowsrepairstept4-1_zpseb336401.png

Go to Start Repairs and click on the Start button.

Important: Do not make any changes to the check marks.

For those running Windows 8 please note that Reset Registry Permissions is not checked by design.

When the page below opens click on the Start button.

windowsrepairstartrepairs-1_zpsa179850d.

Please copy and paste the Windows Repair Log in your next post. This log (_windows_repair_log.txt) is located in the following folder:

* 64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs

* 32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs

Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb startorb_zps06e1f985.png and paste it in the Search all programs and files box.

Click on Logs.

Click on _Windows_Repair_Logs.

Copy and paste this log in your next post.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 FerretLaw

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Posted 28 April 2013 - 01:32 AM

There are

 

   Running Repair Under System Account
   Running Repair Under System Account
Starting Repairs...
   Start (4/27/2013 11:10:18 PM)

Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (4/27/2013 11:10:18 PM)
   Running Repair Under Current User Account
   Done (4/27/2013 11:10:27 PM)

Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (4/27/2013 11:10:27 PM)
   Running Repair Under System Account
   Done (4/27/2013 11:11:29 PM)

Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (4/27/2013 11:11:29 PM)
   Running Repair Under System Account
   Done (4/27/2013 11:12:11 PM)

Register System Files
   Start (4/27/2013 11:12:11 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:12:39 PM)

Repair WMI
   Start (4/27/2013 11:12:39 PM)
   Running Repair Under Current User Account
Invalid Global Switch.

Invalid Global Switch.

   Running Repair Under System Account
Invalid Global Switch.

Invalid Global Switch.

   Done (4/27/2013 11:14:42 PM)

Repair Windows Firewall
   Start (4/27/2013 11:14:42 PM)
   Running Repair Under Current User Account
The Windows Firewall service is not started.

More help is available by typing NET HELPMSG 3521.

The Internet Connection Sharing (ICS) service is not started.

More help is available by typing NET HELPMSG 3521.

The Internet Connection Sharing (ICS) service could not be started.

The service did not report an error.

More help is available by typing NET HELPMSG 3534.

   Running Repair Under System Account
The Internet Connection Sharing (ICS) service is not started.

More help is available by typing NET HELPMSG 3521.

The Internet Connection Sharing (ICS) service could not be started.

The service did not report an error.

More help is available by typing NET HELPMSG 3534.

   Done (4/27/2013 11:15:12 PM)

Repair Internet Explorer
   Start (4/27/2013 11:15:12 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:15:34 PM)

Repair MDAC/MS Jet
   Start (4/27/2013 11:15:34 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:15:44 PM)

Repair Hosts File
   Start (4/27/2013 11:15:44 PM)
   Running Repair Under System Account
   Done (4/27/2013 11:15:47 PM)

Remove Policies Set By Infections
   Start (4/27/2013 11:15:47 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:15:52 PM)

Repair Icons
   Start (4/27/2013 11:15:52 PM)
   Running Repair Under System Account
Could Not Find C:\Users\Pyx\AppData\Local\IconCache.db.bak
Could Not Find C:\Users\Pyx\AppData\Local\IconCache.db
   Done (4/27/2013 11:15:54 PM)

Repair Winsock & DNS Cache
   Start (4/27/2013 11:15:54 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:16:09 PM)

Repair Proxy Settings
   Start (4/27/2013 11:16:09 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:16:14 PM)

Repair Windows Updates
   Start (4/27/2013 11:16:14 PM)
   Running Repair Under Current User Account
The Background Intelligent Transfer Service service is not started.

More help is available by typing NET HELPMSG 3521.

The Windows Update service is not started.

More help is available by typing NET HELPMSG 3521.

The system cannot find the file specified.
   Running Repair Under System Account
The Cryptographic Services service is not started.

More help is available by typing NET HELPMSG 3521.

The Background Intelligent Transfer Service service is not started.

More help is available by typing NET HELPMSG 3521.

The Windows Update service is not started.

More help is available by typing NET HELPMSG 3521.

The system cannot find the file specified.
   Done (4/27/2013 11:17:02 PM)

Repair CD/DVD Missing/Not Working
   Start (4/27/2013 11:17:02 PM)
   Done (4/27/2013 11:17:02 PM)

Repair Volume Shadow Copy Service
   Start (4/27/2013 11:17:02 PM)
   Running Repair Under Current User Account
The Volume Shadow Copy service is not started.

More help is available by typing NET HELPMSG 3521.

The Microsoft Software Shadow Copy Provider service is not started.

More help is available by typing NET HELPMSG 3521.

   Running Repair Under System Account
The Volume Shadow Copy service is not started.

More help is available by typing NET HELPMSG 3521.

The Microsoft Software Shadow Copy Provider service is not started.

More help is available by typing NET HELPMSG 3521.

   Done (4/27/2013 11:17:07 PM)

Repair MSI (Windows Installer)
   Start (4/27/2013 11:17:07 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:17:16 PM)

Repair bat Association
   Start (4/27/2013 11:17:16 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:17:20 PM)

Repair cmd Association
   Start (4/27/2013 11:17:20 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:17:25 PM)

Repair com Association
   Start (4/27/2013 11:17:25 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:17:30 PM)

Repair Directory Association
   Start (4/27/2013 11:17:30 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:17:35 PM)

Repair Drive Association
   Start (4/27/2013 11:17:35 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:17:39 PM)

Repair exe Association
   Start (4/27/2013 11:17:39 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:17:44 PM)

Repair Folder Association
   Start (4/27/2013 11:17:44 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:17:49 PM)

Repair inf Association
   Start (4/27/2013 11:17:49 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:17:54 PM)

Repair lnk (Shortcuts) Association
   Start (4/27/2013 11:17:54 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:17:59 PM)

Repair msc Association
   Start (4/27/2013 11:17:59 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:18:03 PM)

Repair reg Association
   Start (4/27/2013 11:18:03 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:18:08 PM)

Repair scr Association
   Start (4/27/2013 11:18:08 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:18:13 PM)

Repair Windows Safe Mode
   Start (4/27/2013 11:18:13 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:18:18 PM)

Repair Print Spooler
   Start (4/27/2013 11:18:18 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:18:31 PM)

Restore Important Windows Services
   Start (4/27/2013 11:18:31 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:18:35 PM)

Set Windows Services To Default Startup
   Start (4/27/2013 11:18:35 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/27/2013 11:18:42 PM)

Cleaning up empty logs...

All Selected Repairs Done.
   Done (4/27/2013 11:18:42 PM)
   Total Repair Time: 00:08:24


...YOU MUST RESTART YOUR SYSTEM...
   Running Repair Under System Account
 

 

 

*******************

 

Thank you for your help. Let's hope we can fix this.



#4 FerretLaw

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Posted 28 April 2013 - 01:35 AM

A few more things will open but crash. Still a mess but maybe getting better?



#5 boopme

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Posted 28 April 2013 - 07:34 PM

  • Lets try this next..

Please download Rkill by Grinler and save it to your desktop.Link 1
Link 2

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.

Do not reboot the computer, you will need to run the application again.

 

 

Please download AdwCleaner by Xplode onto your desktop.
•Close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Delete.
•Confirm each time with Ok.
•You will be prompted to restart your computer. A text file will open after the restart.
•Please post the contents of that logfile with your next reply.
•You can find the logfile at C:\AdwCleaner[S1].txt as well.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 FerretLaw

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Posted 29 April 2013 - 12:06 AM

The download worked the first time on both. Ran the Rkill. ADW downloaded to downloads folder the first time and ran fine. When it rebooted there was no txt file and the name of the program had been changed to extension "exe.part." It won't download now as it says that permissions for the download folder won't allow me to change. My help-support program is down, everything crashes when I try to open, search will only bring up files rather than info.



#7 boopme

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Posted 29 April 2013 - 10:52 AM

 I think we should get a deeper look. Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.

 


Include this link back to here...

 

http://www.bleepingcomputer.com/forums/t/492893/antivirus-programs-wont-open-even-after-rename-system-restore-fail/#entry3037494


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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