Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Anti-Virus software freezes during scan


  • Please log in to reply
17 replies to this topic

#1 Win7

Win7

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:11:00 AM

Posted 27 April 2013 - 05:41 AM

Hi

 

I've been using Malwarebytes to scan my computer but in the last couple of day it's been crashing during a full scan. I've done a quick scan and it managed to complete it with 0 infected files but the full scan always crashing  within an hour of the scan. The last time i did a full scan was about a week/a week an half ago and Malwarebytes completed the whole scan with 0 infected files. 

 

I also uninstalled Malwarebytes and tried to scan my computer with AVG but the same thing keeps happening, it always crashing about an hour into the scan. Also my computer runs fine at the start of a scan but towards the end (before it crashes) it slows down a lot (happens to both the anti-virus software). 

 

Additional info:

I perform the scan without performing other tasks. I haven't had this problem with Malwarebytes before.

My operating system is Window 7 ultimate 64-bit

 

Can someone please help me

 

Thanks



BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:09:00 PM

Posted 27 April 2013 - 06:14 AM

Hello and Welcome -

Your title for the topic is "Anti-Virus software freezes during scan" but do you mean Malwarebytes program ??
Note that Malwarebytes Anti-Malware is not an Antivirus, but an Antimalware program -

 

Please follow the directions in This Post on how to Un / Reinstall your version of Malwarebytes program.

 

Lastly - Download Security Check by Screen317 from Here
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

Thank You -

Spelling Edit -


Edited by noknojon, 27 April 2013 - 06:16 AM.


#3 Win7

Win7
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:11:00 AM

Posted 27 April 2013 - 06:29 AM

Hi

 

Thanks for the reply

 

Yes i mean Malwarebytes and AVG

 

The content of the security check is as follows

 

 

 Results of screen317's Security Check version 0.99.63  
 Windows 7  x64 (UAC is enabled)  
 Internet Explorer 8 Out of date! 
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2013   
 Antivirus out of date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 17  
 JavaScript Tooling    
 Visual Studio Extensions for Windows Library for JavaScript 
 Java version out of Date! 
 Adobe Flash Player 11.6.602.180  
 Adobe Reader XI  
 Mozilla Firefox (20.0.1) 
 Google Chrome 26.0.1410.43  
 Google Chrome 26.0.1410.64  
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  
````````````````````End of Log`````````````````````` 

 

Thanks



#4 anyrepli

anyrepli

  • Members
  • 160 posts
  • OFFLINE
  •  
  • Local time:07:00 AM

Posted 27 April 2013 - 06:43 AM

You also might want to consider running a boot-time disk check for errors.

#5 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:09:00 PM

Posted 27 April 2013 - 06:47 AM

Hi -

A few minor items to be taken care of first -

 

Windows 7  x64  Out of date service pack!! Please follow the link, and update to Windows 7 Service Pack 1.

Java Version 7 Update 21 ... is the current Updated version

Internet Explorer 8 Out of date! This should be I.E. 10 now.

AVG AntiVirus Free Edition 2013   Antivirus out of date! Please check AVG for current updates.

 

After you update the listed items, please complete this download for further information.

 

Please download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 
Click Go and copy / paste the result (Result.txt).

Thank You -



#6 Win7

Win7
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:11:00 AM

Posted 27 April 2013 - 07:13 AM

Hi

 

I will be updating those

 

I'm not sure about AVG because I installed it yesterday. Do i update the virus signatures or the software itself?

 

Thank you



#7 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:09:00 PM

Posted 27 April 2013 - 07:23 AM

I have not used AVG for years due to the fact that its rating was downgraded a while ago (from what I know)

 

Start with the data base (virus signatures), and take it from there. If you have problems, ask for directions to Uninstall it (you need a tool) and install another Antivirus program - BUT you must only install 1 Antivirus program at any time -

 

Thanks -



#8 Win7

Win7
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:11:00 AM

Posted 27 April 2013 - 04:40 PM

Hi 

 

I finished updating

 

here are the results from the minitoolbox program

 

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Owner (administrator) on 27-04-2013 at 22:34:06
Running from "C:\Users\Owner\Desktop"
Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
74.208.10.249 gs.apple.com
 
127.0.0.1 gs.apple.com
127.0.0.1 activate.adobe.com
127.0.0.1 practivate.adobe.com
127.0.0.1 lm.licenses.adobe.com
 
========================= IP Configuration: ================================
 
LAN-Express AS IEEE 802.11g PCI-E Adapter = Wireless Network Connection (Connected)
Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Owner-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : default
 
Wireless LAN adapter Wireless Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 06-1D-D9-76-97-8F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : default
   Description . . . . . . . . . . . : LAN-Express AS IEEE 802.11g PCI-E Adapter
   Physical Address. . . . . . . . . : 00-1D-D9-76-97-8F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::60fe:f2a8:12e:b384%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 27 April 2013 22:11:24
   Lease Expires . . . . . . . . . . : 29 April 2013 22:11:27
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 218111449
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-DC-F5-68-00-1A-80-22-F1-F6
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : 00-1A-80-22-F1-F6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.default:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : default
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:3470:309d:3f57:febd(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::3470:309d:3f57:febd%12(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2a00:1450:4009:808::1008
 173.194.34.78
 173.194.34.64
 173.194.34.65
 173.194.34.66
 173.194.34.67
 173.194.34.68
 173.194.34.69
 173.194.34.70
 173.194.34.71
 173.194.34.72
 173.194.34.73
 
 
Pinging google.com [173.194.34.73] with 32 bytes of data:
Reply from 173.194.34.73: bytes=32 time=18ms TTL=47
Reply from 173.194.34.73: bytes=32 time=18ms TTL=47
 
Ping statistics for 173.194.34.73:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 18ms, Average = 18ms
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=298ms TTL=48
Reply from 98.139.183.24: bytes=32 time=172ms TTL=48
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 172ms, Maximum = 298ms, Average = 235ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...06 1d d9 76 97 8f ......Microsoft Virtual WiFi Miniport Adapter
 11...00 1d d9 76 97 8f ......LAN-Express AS IEEE 802.11g PCI-E Adapter
 10...00 1a 80 22 f1 f6 ......Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.66     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.66    281
     192.168.1.66  255.255.255.255         On-link      192.168.1.66    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.66    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.66    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.66    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 12     58 2001::/32                On-link
 12    306 2001:0:5ef5:79fb:3470:309d:3f57:febd/128
                                    On-link
 11    281 fe80::/64                On-link
 12    306 fe80::/64                On-link
 12    306 fe80::3470:309d:3f57:febd/128
                                    On-link
 11    281 fe80::60fe:f2a8:12e:b384/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/27/2013 10:27:47 PM) (Source: MsiInstaller) (User: Owner-PC)
Description: Product: Java 7 Update 21 -- Error 1500.Another installation is in progress. You must complete that installation before continuing this one.
 
Error: (04/27/2013 10:23:24 PM) (Source: Application Hang) (User: )
Description: The program chromeinstall-7u21.exe version 7.0.210.11 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: fdc
 
Start Time: 01ce438c9b524d17
 
Termination Time: 15
 
Application Path: C:\Users\Owner\Desktop\chromeinstall-7u21.exe
 
Report Id:
 
Error: (04/27/2013 09:10:41 PM) (Source: ESENT) (User: )
Description: WinMail (1348) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
Error: (04/27/2013 09:10:22 PM) (Source: ESENT) (User: )
Description: WinMail (2596) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service) (User: )
Description: Local Hostname Owner-PC-2.local already in use; will try Owner-PC-3.local instead
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 Owner-PC-2.local. Addr 192.168.1.66
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.26:5353    4 Owner-PC-2.local. Addr 192.168.1.26
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service) (User: )
Description: Local Hostname Owner-PC.local already in use; will try Owner-PC-2.local instead
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 Owner-PC.local. Addr 192.168.1.66
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.75:5353    4 Owner-PC.local. Addr 192.168.1.75
 
 
System errors:
=============
Error: (04/27/2013 10:34:44 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (04/27/2013 10:34:44 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.
 
Error: (04/27/2013 10:33:23 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (04/27/2013 10:33:23 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (04/27/2013 10:32:53 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (04/27/2013 10:32:53 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (04/27/2013 10:29:53 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (04/27/2013 10:29:53 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (04/27/2013 10:29:38 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
Error: (04/27/2013 10:29:38 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \Device\HarddiskVolume2.
 
 
Microsoft Office Sessions:
=========================
Error: (04/27/2013 10:27:47 PM) (Source: MsiInstaller)(User: Owner-PC)
Description: Product: Java 7 Update 21 -- Error 1500.Another installation is in progress. You must complete that installation before continuing this one.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (04/27/2013 10:23:24 PM) (Source: Application Hang)(User: )
Description: chromeinstall-7u21.exe7.0.210.11fdc01ce438c9b524d1715C:\Users\Owner\Desktop\chromeinstall-7u21.exe
 
Error: (04/27/2013 09:10:41 PM) (Source: ESENT)(User: )
Description: WinMail1348WindowsMail0:
 
Error: (04/27/2013 09:10:22 PM) (Source: ESENT)(User: )
Description: WinMail2596WindowsMail0:
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service)(User: )
Description: Local Hostname Owner-PC-2.local already in use; will try Owner-PC-3.local instead
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 Owner-PC-2.local. Addr 192.168.1.66
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.26:5353    4 Owner-PC-2.local. Addr 192.168.1.26
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service)(User: )
Description: Local Hostname Owner-PC.local already in use; will try Owner-PC-2.local instead
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 Owner-PC.local. Addr 192.168.1.66
 
Error: (04/27/2013 09:10:02 PM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.75:5353    4 Owner-PC.local. Addr 192.168.1.75
 
 
=========================== Installed Programs ============================
 
 Tools for .Net 3.5 (Version: 3.11.50727)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Help Manager (Version: 4.0.244)
Adobe Media Player (Version: 1.8)
Adobe Photoshop CS5 (Version: 12.0)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Adobe Widget Browser (Version: 2.0 Build 348)
Adobe Widget Browser (Version: 2.0.348)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
AVG 2013 (Version: 13.0.3162)
AVG 2013 (Version: 13.0.3272)
AVG 2013 (Version: 2013.0.3272)
bl (Version: 1.0.0)
Blend for Visual Studio 2012 (Version: 5.0.30709.0)
Blend for Visual Studio 2012 ENU resources (Version: 5.0.30709.0)
Bonjour (Version: 3.0.0.10)
Bundled software uninstaller
Delphi 7 Second Edition
DiskAid 5.45 (Version: 5.45)
Dotfuscator and Analytics Community Edition (Version: 5.5.4521.29298)
Entity Framework Designer for Visual Studio 2012 - enu (Version: 11.1.21009.00)
Google Chrome (Version: 26.0.1410.64)
Google Update Helper (Version: 1.3.21.135)
HP Deskjet 3050A J611 series Basic Device Software (Version: 28.0.1315.0)
IIS 8.0 Express (Version: 8.0.1557)
IIS Express Application Compatibility Database for x64
IIS Express Application Compatibility Database for x86
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
iTunes (Version: 11.0.2.26)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
JavaScript Tooling (Version: 11.0.51106)
LocalESPC (Version: 8.59.25584)
LocalESPCui for en-us (Version: 8.59.25584)
Lyrics Monkey
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft .NET Framework 4.5 Multi-Targeting Pack (Version: 4.5.50709)
Microsoft .NET Framework 4.5 SDK (Version: 4.5.50709)
Microsoft ASP.NET MVC 3 - Visual Studio 2012 Tools Update (Version: 3.0.30710.0)
Microsoft ASP.NET MVC 3 (Version: 3.0.20105.0)
Microsoft ASP.NET MVC 4 - Visual Studio 2012 Tools (Version: 4.0.20710.0)
Microsoft ASP.NET MVC 4 Runtime (Version: 4.0.20710.0)
Microsoft ASP.NET Web Pages - Visual Studio 2012 Tools (Version: 1.0.20710.0)
Microsoft ASP.NET Web Pages (Version: 1.0.20105.0)
Microsoft ASP.NET Web Pages 2 - Visual Studio 2012 Tools (Version: 2.0.20710.0)
Microsoft ASP.NET Web Pages 2 Runtime (Version: 2.0.20710.0)
Microsoft Help Viewer 2.0 (Version: 2.0.50727)
Microsoft LightSwitch for Visual Studio 2012 Core (Version: 11.0.50727)
Microsoft LightSwitch for Visual Studio 2012 CoreRes - ENU (Version: 11.0.50727)
Microsoft Mathematics (64-bit) (Version: 4.0)
Microsoft NuGet - Visual Studio 2012 (Version: 2.0.30625.9003)
Microsoft Office 2010 Language Pack Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook Connector (Version: 14.0.6123.5001)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Visio 2010 (Version: 14.0.6029.1000)
Microsoft Office Visio MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Visual Web Developer 2007 (Version: 12.0.4518.1066)
Microsoft Office Visual Web Developer MUI (English) 2007 (Version: 12.0.4518.1066)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Portable Library Multi-Targeting Pack (Version: 11.0.50709.17929)
Microsoft Portable Library Multi-Targeting Pack Language Pack - enu (Version: 11.0.50709.17929)
Microsoft Report Viewer Add-On for Visual Studio 2012 (Version: 11.1.2802.16)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Silverlight 4 SDK (Version: 4.0.60310.0)
Microsoft Silverlight 5 SDK (Version: 5.0.61118.0)
Microsoft SQL Server 2012 Command Line Utilities  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Data-Tier App Framework  (Version: 11.0.2316.0)
Microsoft SQL Server 2012 Express LocalDB  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Management Objects  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Management Objects  (x64) (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Native Client  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Transact-SQL Compiler Service  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 Transact-SQL ScriptDom  (Version: 11.0.2100.60)
Microsoft SQL Server 2012 T-SQL Language Service  (Version: 11.0.2100.60)
Microsoft SQL Server Compact 4.0 SP1 x64 ENU (Version: 4.0.8876.1)
Microsoft SQL Server Data Tools - enu (11.1.20627.00) (Version: 11.1.20627.00)
Microsoft SQL Server Data Tools Build Utilities - enu (11.1.20627.00) (Version: 11.1.20627.00)
Microsoft SQL Server Database Publishing Wizard 1.2 (Version: 1.2.0.0)
Microsoft SQL Server System CLR Types (Version: 10.50.1600.1)
Microsoft SQL Server System CLR Types (x64) (Version: 10.50.1600.1)
Microsoft System CLR Types for SQL Server 2012 (Version: 11.0.2100.60)
Microsoft System CLR Types for SQL Server 2012 (x64) (Version: 11.0.2100.60)
Microsoft Visio 2010 Service Pack 1 (SP1)
Microsoft Visio Premium 2010 (Version: 14.0.6029.1000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012  x64 Designtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 32bit Compilers - ENU Resources (Version: 11.0.51106)
Microsoft Visual C++ 2012 Compilers - ENU Resources (Version: 11.0.51106)
Microsoft Visual C++ 2012 Compilers (Version: 11.0.51106)
Microsoft Visual C++ 2012 Core Libraries (Version: 11.0.51106)
Microsoft Visual C++ 2012 Extended Libraries (Version: 11.0.51106)
Microsoft Visual C++ 2012 Microsoft Foundation Class Libraries (Version: 11.0.51106)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x64 Debug Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Debug Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (Version: 11.0.51106)
Microsoft Visual C++ 2012 x86-x64 Compilers (Version: 11.0.51106)
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU
Microsoft Visual Studio 2008 Remote Debugger Light (x64) - ENU (Version: 9.0.21022)
Microsoft Visual Studio 2010 Office Developer Tools (x64) (Version: 11.0.50727)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.31125)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.31130)
Microsoft Visual Studio 2012 Devenv (Version: 11.0.50727)
Microsoft Visual Studio 2012 Devenv Resources (Version: 11.0.50727)
Microsoft Visual Studio 2012 Performance Collection Tools - ENU (Version: 11.0.50727)
Microsoft Visual Studio 2012 Performance Collection Tools (Version: 11.0.50727)
Microsoft Visual Studio 2012 Preparation (Version: 11.0.50727)
Microsoft Visual Studio 2012 SharePoint Developer Tools (Version: 11.0.50727)
Microsoft Visual Studio 2012 SharePoint Developer Tools ENU Language Pack (Version: 11.0.50727)
Microsoft Visual Studio 2012 Shell (Minimum) (Version: 11.0.50727)
Microsoft Visual Studio 2012 Shell (Minimum) Interop Assemblies (Version: 11.0.50727)
Microsoft Visual Studio 2012 Shell (Minimum) Resources (Version: 11.0.50727)
Microsoft Visual Studio 2012 Tools for SQL Server Compact 4.0 SP1 ENU (Version: 4.0.8876.1)
Microsoft Visual Studio Professional 2012 - ENU (Version: 11.0.50727)
Microsoft Visual Studio Professional 2012 (Version: 11.0.50727)
Microsoft Visual Studio Professional 2012 (Version: 11.0.50727.1)
Microsoft Visual Studio Team Foundation Server 2012 Object Model (Version: 11.0.51106)
Microsoft Visual Studio Team Foundation Server 2012 Object Model Language Pack - ENU (Version: 11.0.51106)
Microsoft Visual Studio Team Foundation Server 2012 Team Explorer (Version: 11.0.50727)
Microsoft Visual Studio Team Foundation Server 2012 Team Explorer Language Pack - ENU (Version: 11.0.50727)
Microsoft Visual Studio Ultimate 2012 XAML UI Designer Core (Version: 11.0.50727)
Microsoft Visual Studio Ultimate 2012 XAML UI Designer enu Resources (Version: 11.0.50727)
Microsoft Visual Studio Web Authoring Component (Version: 12.0.4518.1066)
Microsoft Visual Web Developer 2008 Express Edition - ENU
Microsoft Visual Web Developer 2008 Express Edition - ENU (Version: 9.0.21022)
Microsoft Web Deploy 3.0 (Version: 3.1236.1631)
Microsoft Web Deploy dbSqlPackage Provider - enu (Version: 10.3.20225.0)
Microsoft Web Developer Tools - Visual Studio 2012 (Version: 1.0.30710.0)
Microsoft Web Platform Installer 4.0 (Version: 4.0.1622)
Microsoft Windows SDK for Visual Studio 2008 Express Tools for Web (Version: 3.5.21022)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
PDF Settings CS5 (Version: 10.0)
ph (Version: 1.0.0)
PreEmptive Analytics Visual Studio Components (Version: 1.0.2180.1)
Prerequisites for SSDT  (Version: 11.0.2100.60)
Secure Download Manager (Version: 3.1.01)
Update for  (KB2504637) (Version: 1)
VC Runtimes MSI (Version: 9.0.21022)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Visual Studio 2012 Prerequisites - ENU Language Pack (Version: 11.0.50727)
Visual Studio 2012 Prerequisites (Version: 11.0.50727)
Visual Studio 2012 Update 1 (KB2707250) (Version: 11.0.51106)
Visual Studio Extensions for Windows Library for JavaScript (Version: 1.0.9200.20512)
VLC media player 2.0.5 (Version: 2.0.5)
WCF Data Services 5.0 (for OData v3) Primary Components (Version: 5.0.50628.0)
WCF Data Services Tools for Microsoft Visual Studio 2012 (Version: 5.0.50710.0)
WCF RIA Services V1.0 SP2 (Version: 4.1.61829.0)
Windows App Certification Kit Native Components (Version: 8.59.25584)
Windows App Certification Kit x64 (Version: 8.59.25584)
Windows Runtime Intellisense Content - en-us (Version: 8.59.25584)
Windows Software Development Kit (Version: 8.59.25584)
Windows Software Development Kit DirectX x64 Remote (Version: 8.59.25584)
Windows Software Development Kit DirectX x86 Remote (Version: 8.59.25584)
Windows Software Development Kit for Windows Store Apps (Version: 8.59.25584)
Windows Software Development Kit for Windows Store Apps DirectX x64 Remote (Version: 8.59.25584)
Windows Software Development Kit for Windows Store Apps DirectX x86 Remote (Version: 8.59.25584)
Windows XP Targeting with C++ (Version: 11.0.51106)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 89%
Total physical RAM: 1526.43 MB
Available physical RAM: 155.84 MB
Total Pagefile: 3052.86 MB
Available Pagefile: 1010.73 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.79 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:74.43 GB) (Free:10.24 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\OWNER-PC
 
Administrator            Guest                    Owner                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 
Thank you 


#9 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:09:00 PM

Posted 27 April 2013 - 05:58 PM

Hi -

Sorry for the delay, internet keeps dropping on me today ??

Please see These Settings from Malwarebytes Forum for exclusions to AVG Antivirus.

I just noticed that Total Fragmentation on Drive C: was empty on your first reply ?? There is usually something listed -
Please go Start > Accessories System Tools > Disk Defragmenter and let this run -
The alternate method is to use a program like Defraggler that is much quicker -

 

This Error seems fairly constant in the report -
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:
.

Directions -  Run a Disk Check on your C: drive in Windows:
• Click Start and open Computer
• Right-click on C or your main Hard Drive listed: and select Properties
• Click on the Tools tab
• Under Error-checking click the Check Now... button
• Mark the 2 boxes next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
• Click on the Start button
• When the message box pops up, click the Schedule disk check button and Restart your computer
• Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so

This will (on average) take over 1 hour to run, so please let it finish. Once the chkdsk utility  has completed your computer will reboot back to its normal mode -

 

Please go Start > All Programs > Windows Update > and visit the site and check if you are missing any important updates -

 

Thank You -



#10 Win7

Win7
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:11:00 AM

Posted 27 April 2013 - 06:31 PM

Hi 

 

Thanks for replying so quickly

 

I used defragmenter before i created this topic, could that be the reason for not having anything?

 

Also i'm hesitate to use checkdisk because i've used it once before and once it had completed, i noticed that it deleted ntlr loader or something similar and this caused windows to become corrupt (It would freeze at the windows logo with the black screen) and i lost all my data. Is there another way around (like third party software) or do i have to do it as suggested?

 

Thank you



#11 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:09:00 PM

Posted 27 April 2013 - 06:49 PM

Hi -

I have only posted the method that I use about every 1 or 2 months, and it is only designed to check / repair any existing faults that the system may have. I also posted it since (as you can read in System Errors) this keeps showing up as a problem -

We have people here that can fix any of these errors if they do arise, but this would mean you have a problem -

 

Do you have an External Drive fitted to the computer, as this may be what is causing the error to show ??

 

Percentage of memory in use: 89% is the only other item that concerns me a bit -

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Bleeping Computer Directions Here

This will only show as a line like http://speccy.piriform.com/results/oIdaoyjnT1J0Q05jYhLrdnE that I borrowed from an old post.

 

Thank You -



#12 Win7

Win7
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:11:00 AM

Posted 28 April 2013 - 05:22 AM

Hi

 

I was doing the Malwarebyte for exclusions to AVG (i'm doing the steps for AVG 2011 cause that's the latest) and i can't find the file that it says for step 19. When i mean can't find, i mean through AVG. I can see the file through internet explorer but cannot see it when browsing the file through AVG. I changed the file type to all files but still cannot locate. It says that it will be in Syswow32 but it's not there, it is in system32 drivers folder but i can't see it through AVG browser

 

Can someone help?

 

Thank you



#13 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:09:00 PM

Posted 28 April 2013 - 05:39 AM

Hi -


For any updated versions of exclusions, you will need to post on the General Malwarebytes Forum and they can give you any more current versions of these exclusions, as they are program specific -


I do not have them currently listed in my text editor, but they should be available from Malwarebytes Forum -

 

Thank You -



#14 Win7

Win7
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:11:00 AM

Posted 28 April 2013 - 05:55 AM

Hi

 

I keep getting the challenge question wrong which is what number is in the middle 479

 

can someone please tell me

 

Thank you



#15 Win7

Win7
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:11:00 AM

Posted 28 April 2013 - 06:50 AM

Hi

 

Here is my specs as you requested

 

http://speccy.piriform.com/results/XENc8YZCSrlh33RMQe3kldq

 

 

Completed doing defrag, about to do checkdisk

 

Thank you






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users