Outlook word and so on stop and restart repeatedly. A diagnostic came up that indicated possible hard drive issues I'm trying to back my hard drive to another exterior drive but it will not let me I have plenty of space and have tried two different drives with the same result. I have dropped my entire c: drive onto the E: and it all goes except one file it will not transfer. How do I get my system backed up to replace the hard drive. How can I be sure it is in fact the hard drive? backing up data has not been an issue.