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Computer Freezes and crashes during Virus scan...help please


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#1 DodgerfanLV

DodgerfanLV

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Posted 24 April 2013 - 02:57 PM

ok i have a fujisu laptop notebook thats running windows vista, i have mcafee virus scan and everytime i run the full computer scan at about 70% my computer freezes at system.dll file. how can i fix this?


Edited by hamluis, 25 April 2013 - 10:02 AM.
Moved from Vista to Am I Infected - Hamluis.


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#2 Social Jeevi

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Posted 27 April 2013 - 11:34 AM

Hi,

 

These are the steps which I would recommend you.

 

1. Try reinstalling McAfee and then try to run the scan

2. Try to delete the file if it is not a system file.

3. Try running a check disk at the start up

You may follow these steps to run the check disk

Go to command prompt and type Chkdsk /f /r

type "Y" if it ask you permission and reboot your computer

Allow the scan to complete at the startup and try to run the scan


Regards

Social Jeevi

 

Follow me on twitter: @socialjeevi





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