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Need help! Malware.Packer.Gen


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2 replies to this topic

#1 apsol

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Posted 24 April 2013 - 06:47 AM

So i downloaded a game and it came with a infected dll (Malware.Packer.Gen), i wasnt sure if it executed on my pc so I tried combofix since i heard good things about it. Well, I had no idea that this program could so dangerous on inexperienced hands, i thought it was just virus removal program like MBAM, but I realized that it isnt and now I need your help to know if it deleted important files because in the log it shows many SysWow64 files. Besides, when combofix was running, i lost connection to the internet and sound, and after rebooting when i opened Waterfox it asked if i wanted that browser as default browser which i did many months ago so it deleted some config files too.



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#2 nasdaq

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Posted 25 April 2013 - 09:57 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===
 

Besides, when combofix was running, i lost connection to the internet and sound, and after rebooting when i opened Waterfox it asked if i wanted that browser as default browser which i did many months ago so it deleted some config files too.

This is all normal. Internet explorer is used while ComboFix if running.
You have to reset it to the Browser of your choice.
===

Post the ComboFix log that was created.



Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif
3: DDS.COM

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.

dds_scr.gif

Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#3 nasdaq

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Posted 02 May 2013 - 08:18 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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