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#1 leah50


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Posted 08 April 2006 - 12:26 PM

Hi there

Can anyone help me get rid of this virus ? Norton has scanned and found this virus. It advises that I delete the file named c:/windows/system32/msclock32.dll but is this file needed in order for my computer to work ? what will be the effect of deleting this file ? in a nutshell can I delete and will that get rid of the virus without harming the running of my computer ?


ps also message service keeps popping up to take me to a registry clean up web page - is this just another way of leading me to a pay for service ? can I stop it from popping up ?

thanks again

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#2 quietman7


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Posted 08 April 2006 - 02:00 PM

Welcome leah50

Ewido Anti-Malware v3.5 should find/remove this and show an entry like this in its report.
C:\WINDOWS\SYSTEM32\msclock32.dll -> Spyware.NaviPromo : Cleaned with backup

However, msclock32.dll is also part of EGDACCESS Dialer and you may have other bad files on your system that will have to be removed. Some of these files may be hidden and you will need special tools to find them as well as a script called EGDACCESS.bfu to assist with removal.

I suggest you read and follow all instructions in the pinned topic titled Preparation Guide For Use Before Posting A Hijackthis Log.

When you have done that, post a log in the HijackThis Logs and Analysis Forum, not here, for assistance by the HJT Team Experts. They will be able to help you locate and identify any files that need to be removed.

It may take a while to get a response because the HJT Team members are very busy. Please be patient as they are volunteers who will help you out as soon as possible. Once you have made your post, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have not been replied as this makes it easier for them to identify those who have not been helped. If you post another response, a team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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