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Dell Dimension 8300 will not recognize wireless mouse or keyboard


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#1 EddieG59

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Posted 23 April 2013 - 12:02 PM

I was on my computer last night and suddenly my keyboard and mouse stopped working.  I replaced the batteries on both and tried reconnecting to the receiver following the protocol (pressing the reset button on the device and within 15 seconds pressing the button on the receiver).  No luck.

 

1) I took the receiver, mouse, and keyboard and was able to use them on a difference computer, so they check out.

 

2) I tried different USB ports on the Dell and could not get it to work

 

3) I tried a wired USB mouse on the Dell and it did not work

 

Since I have turned the computer on and off trying to troublshoot this, I can only get to the initial login screen but I can't interact with the computer.  I think if I can interact with the computer I have a chance of troubleshooting and fixing this, but for now I am dead in the water.  thanks.

 

 



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#2 .X.

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Posted 23 April 2013 - 12:13 PM

Press CTRL-ALT-DEL twice at the welcome screen and you will get the classic logon. Once you get logged on, use your keyboard to navigate.



#3 Chris Cosgrove

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Posted 24 April 2013 - 06:08 PM

Hi,

 

You say you tried a USB wired mouse, but I have once or twice run into computers running XP SP3 that wouldn't boot with a USB mouse - it had to be a PS/2 connection. You could also try using a wired keyboard just to get communication with your computer. The last time was actually quite weird. It would only boot with a PS/2 mouse, but once it was running I could unplug that mouse and use a USB one. As the computer was about to be scrapped - I only had it to recover the owner's data - I didn't bother tracking down the cause of this.

 

Assuming you can get it to work with a wired keyboard - USB or PS/2, that doesn't seem to matter - I would suggest uninstalling the drivers for your wireless units and re-installing them, then trying again. It might also be worth your while to check the manufacturer's web-site for newer versions.

 

Chris Cosgrove






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