I was on my computer last night and suddenly my keyboard and mouse stopped working. I replaced the batteries on both and tried reconnecting to the receiver following the protocol (pressing the reset button on the device and within 15 seconds pressing the button on the receiver). No luck.
1) I took the receiver, mouse, and keyboard and was able to use them on a difference computer, so they check out.
2) I tried different USB ports on the Dell and could not get it to work
3) I tried a wired USB mouse on the Dell and it did not work
Since I have turned the computer on and off trying to troublshoot this, I can only get to the initial login screen but I can't interact with the computer. I think if I can interact with the computer I have a chance of troubleshooting and fixing this, but for now I am dead in the water. thanks.