So I get to work this morning and one of my employees informs me that one of the work computers has been locked by the Department of Justice. After doing some research I found out that it is just a virus. I did what is recommended here, but nothing happens when getting to step 10. The window for HitmanPro never appears. All of the previous steps are performed without any issues whatsoever.
I created the flashdrive using a Windows 8 64-bit computer, and I used the 64-bit version of HitmanPro to create the flashdrive. I'm not sure if that is relevant, but I certainly thought I would mention it.
Please help me resolve this issue. Thankfully we have another work computer, so it's not shutting down our business, but it is slowing us down.
Thank you so much!
Infected Computer - Windows XP Professional 32-bit
EDIT 1: I also just tried creating a flashdrive using a computer that is identicle to the infected computer (this time using the 32-bit version of the download). I had the same result...the window for HitmanPro still does not appear.
EDIT 2: I tried going into Safe Mode to resolve the issue another way, but it gave me the BSOD before it got to Safe Mode. The following message displayed:
A problem has been detected and Windows has been shutdown to prevent damage to your computer.
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
*** STOP: 0x0000007B (0xF7C4E524, 0xC0000034, 0x00000000, 0x00000000)
Edited by lonogod, 23 April 2013 - 10:02 AM.