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Help removing ZeroAccess rootkit


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14 replies to this topic

#1 ekrause

ekrause

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  • 55 posts
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  • Local time:10:11 PM

Posted 22 April 2013 - 11:58 PM

Was infected with System Care Antivirus, have removed that with MBAM, but still have rootkit left behind. 

 

Thanks for helping to remove it! 

 

Eric

 

 

DDS.TXT log:

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16476  BrowserJavaVersion: 10.21.2
Run by The Krause Family at 0:50:01 on 2013-04-23
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3895.1916 [GMT -4:00]
.
AV: Avira Desktop *Enabled/Updated* {F67B4DE5-C0B4-6C3F-0EFF-6C83BD5D0C2C}
SP: Avira Desktop *Enabled/Updated* {4D1AAC01-E68E-63B1-344F-57F1C6DA4691}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\WLANExt.exe
C:\windows\System32\spoolsv.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\Explorer.EXE
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files (x86)\Nero\Update\NASvc.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files (x86)\Avira\AntiVir Desktop\avshadow.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe
C:\windows\System32\rundll32.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Users\The Krause Family\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files (x86)\Dell\Stage Remote\StageRemoteService.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoDashboard.exe
C:\Program Files (x86)\Memeo\AutoBackup\InstantBackup.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_6_602_180_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
mRun: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
mRun: [NeroLauncher] C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe 900
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [Memeo Instant Backup] C:\Program Files (x86)\Memeo\AutoBackup\MemeoLauncher2.exe --silent --no_ui
mRun: [Seagate Dashboard] C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoLauncher.exe --silent --no_ui
mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
mRunOnce: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe"
StartupFolder: C:\Users\THEKRA~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\The Krause Family\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\THEKRA~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\OPENOF~1.LNK - C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-001021-0002-0021-ABCDEFFEDCBC} - <orphaned>
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com//activex/ractrl.cab?lmi=1007
TCP: NameServer = 192.168.2.1 75.75.75.75 75.75.76.76
TCP: Interfaces\{238720C8-2EDD-4ECD-BC30-AEFFA6FDA3C6} : DHCPNameServer = 192.168.2.1 75.75.75.75 75.75.76.76
TCP: Interfaces\{238720C8-2EDD-4ECD-BC30-AEFFA6FDA3C6}\3557E627963756024456E64716C6 : DHCPNameServer = 192.168.1.10
TCP: Interfaces\{238720C8-2EDD-4ECD-BC30-AEFFA6FDA3C6}\646544D27657563747 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{238720C8-2EDD-4ECD-BC30-AEFFA6FDA3C6}\C496E6B6379737D27657563747 : DHCPNameServer = 167.206.245.130 167.206.245.129 192.168.33.1
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [Stage Remote] C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe -Quiet
x64-Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
x64-DPF: {CAFEEFAC-0017-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
x64-DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com//activex/x64/ractrl.cab?lmi=928
x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R1 avkmgr;avkmgr;C:\windows\System32\drivers\avkmgr.sys [2013-3-27 28600]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2012-2-1 89600]
R2 AntiVirSchedulerService;Avira Scheduler;C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe [2012-10-15 86752]
R2 AntiVirService;Avira Real-Time Protection;C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe [2012-10-15 110816]
R2 avgntflt;avgntflt;C:\windows\System32\drivers\avgntflt.sys [2013-3-27 100712]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-2-1 13336]
R2 MemeoBackgroundService;MemeoBackgroundService;C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe [2010-4-22 25824]
R2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2011-11-25 687400]
R2 NOBU;Dell DataSafe Online;C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe [2010-8-25 2823000]
R2 SeagateDashboardService;Seagate Dashboard Service;C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe [2010-4-30 14088]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2012-2-1 689472]
R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-2-1 2533400]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\windows\System32\drivers\CtClsFlt.sys [2012-2-1 176096]
R3 HECIx64;Intel® Management Engine Interface;C:\windows\System32\drivers\HECIx64.sys [2012-2-1 56344]
R3 Impcd;Impcd;C:\windows\System32\drivers\Impcd.sys [2012-2-1 158976]
R3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2012-2-1 317440]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
R3 Sftfs;Sftfs;C:\windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2012-2-1 250984]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-2-29 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-04-23 02:03:10 -------- d-----w- C:\ProgramData\MemeoCommon
2013-04-23 02:02:46 -------- d-----w- C:\Users\The Krause Family\AppData\Roaming\Memeo
2013-04-23 02:02:40 -------- d-----w- C:\Users\The Krause Family\AppData\Roaming\Seagate
2013-04-23 02:01:07 -------- d-----w- C:\Program Files (x86)\Common Files\Memeo
2013-04-23 02:01:04 -------- d-----w- C:\Program Files (x86)\Memeo
2013-04-23 02:00:12 -------- d-----w- C:\Program Files (x86)\Seagate
2013-04-23 01:47:37 76232 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{0352CBEF-A939-4341-803F-04FE21C62865}\offreg.dll
2013-04-23 01:46:13 95648 ----a-w- C:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-04-22 20:24:28 -------- d-----w- C:\Users\The Krause Family\AppData\Local\Programs
2013-04-22 17:12:32 -------- d-----w- C:\ProgramData\7C5BF771966E86D400007C5B7B22934C
2013-04-19 15:02:20 9317456 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{0352CBEF-A939-4341-803F-04FE21C62865}\mpengine.dll
2013-04-19 01:14:36 163504 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10144.bin
2013-04-12 11:40:33 5550424 ----a-w- C:\windows\System32\ntoskrnl.exe
2013-04-12 11:40:32 6656 ----a-w- C:\windows\SysWow64\apisetschema.dll
2013-04-12 11:40:32 43520 ----a-w- C:\windows\System32\csrsrv.dll
2013-04-12 11:40:32 3968856 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2013-04-12 11:40:32 3913560 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2013-04-12 11:40:32 112640 ----a-w- C:\windows\System32\smss.exe
2013-04-12 11:39:34 44032 ----a-w- C:\windows\System32\tsgqec.dll
2013-04-12 11:39:34 3717632 ----a-w- C:\windows\System32\mstscax.dll
2013-04-12 11:39:34 36864 ----a-w- C:\windows\SysWow64\tsgqec.dll
2013-04-12 11:39:34 3217408 ----a-w- C:\windows\SysWow64\mstscax.dll
2013-04-12 11:39:34 158720 ----a-w- C:\windows\System32\aaclient.dll
2013-04-12 11:39:34 131584 ----a-w- C:\windows\SysWow64\aaclient.dll
2013-04-12 11:39:29 3153408 ----a-w- C:\windows\System32\win32k.sys
2013-04-12 11:39:27 223752 ----a-w- C:\windows\System32\drivers\fvevol.sys
2013-03-27 14:19:20 28600 ----a-w- C:\windows\System32\drivers\avkmgr.sys
2013-03-27 14:19:20 100712 ----a-w- C:\windows\System32\drivers\avgntflt.sys
2013-03-27 12:31:44 19968 ----a-w- C:\windows\System32\drivers\usb8023.sys
.
==================== Find3M  ====================
.
2013-04-04 18:50:32 25928 ----a-w- C:\windows\System32\drivers\mbam.sys
2013-03-15 00:26:13 73432 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-15 00:26:13 693976 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2013-03-12 05:10:56 282744 ------w- C:\windows\System32\MpSigStub.exe
2013-03-11 13:20:11 861088 ----a-w- C:\windows\SysWow64\npDeployJava1.dll
2013-03-11 13:20:11 782240 ----a-w- C:\windows\SysWow64\deployJava1.dll
2013-02-22 06:27:49 2312704 ----a-w- C:\windows\System32\jscript9.dll
2013-02-22 06:20:51 1392128 ----a-w- C:\windows\System32\wininet.dll
2013-02-22 06:19:37 1494528 ----a-w- C:\windows\System32\inetcpl.cpl
2013-02-22 06:15:48 173056 ----a-w- C:\windows\System32\ieUnatt.exe
2013-02-22 06:15:23 599040 ----a-w- C:\windows\System32\vbscript.dll
2013-02-22 06:12:41 2382848 ----a-w- C:\windows\System32\mshtml.tlb
2013-02-22 03:46:00 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll
2013-02-22 03:38:00 1129472 ----a-w- C:\windows\SysWow64\wininet.dll
2013-02-22 03:37:50 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl
2013-02-22 03:34:17 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe
2013-02-22 03:34:03 420864 ----a-w- C:\windows\SysWow64\vbscript.dll
2013-02-22 03:31:46 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb
2013-02-14 08:23:34 0 ----a-w- C:\windows\SysWow64\sho46D3.tmp
2013-02-12 05:45:24 135168 ----a-w- C:\windows\apppatch\AppPatch64\AcXtrnal.dll
2013-02-12 05:45:22 350208 ----a-w- C:\windows\apppatch\AppPatch64\AcLayers.dll
2013-02-12 05:45:22 308736 ----a-w- C:\windows\apppatch\AppPatch64\AcGenral.dll
2013-02-12 05:45:22 111104 ----a-w- C:\windows\apppatch\AppPatch64\acspecfc.dll
2013-02-12 04:48:31 474112 ----a-w- C:\windows\apppatch\AcSpecfc.dll
2013-02-12 04:48:26 2176512 ----a-w- C:\windows\apppatch\AcGenral.dll
2013-01-23 12:12:06 9584 ----a-w- C:\windows\SysWow64\ractrlkeyhook.dll
.
============= FINISH:  0:51:04.65 ===============
 

Attached Files


Edited by ekrause, 22 April 2013 - 11:59 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 23 April 2013 - 12:09 AM


Hello ekrause

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-
  • Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-AdwCleaner-
  • Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile with your next answer.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.
--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 ekrause

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Posted 23 April 2013 - 11:38 AM

Wow!!  That was fast service, amazing and thank you so much Gringo!!  Pretty sure you have helped me before too!

 

Here is the Security Check Log:

 

 Results of screen317's Security Check version 0.99.63 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 9 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Avira Desktop  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 JavaFX 2.1.0   
 Java™ 6 Update 22 
 Java 7 Update 21 
 Adobe Flash Player 11.6.602.180 
 Adobe Reader 10.1.6 Adobe Reader out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 Avira Antivir avgnt.exe
 Avira Antivir avguard.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````
 

 

 

And the Adwcleaner Logfile:

 

# AdwCleaner v2.202 - Logfile created 04/23/2013 at 12:21:08
# Updated 23/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : The Krause Family - THEKRAUSEFAMILY
# Boot Mode : Normal
# Running from : C:\Users\The Krause Family\Desktop\adwcleaner.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

 

File Deleted : C:\Users\Public\Desktop\eBay.lnk

***** [Registry] *****

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16476

[OK] Registry is clean.

*************************

AdwCleaner[S1].txt - [595 octets] - [23/04/2013 12:21:08]

########## EOF - C:\AdwCleaner[S1].txt - [654 octets] ##########

 

And finally, the RogueKiller report:

 

 

RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : The Krause Family [Admin rights]
Mode : Scan -- Date : 04/23/2013 12:29:11
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 3 ¤¤¤
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 :  (C:\$Recycle.Bin\S-1-5-21-1975392651-4132385266-2796616395-1001\$3b99f81f31d5dbab1bcf87d0107a285a\n.) [x] -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\windows\system32\drivers\etc\hosts

 

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST500LM012 HN-M500MBB +++++
--- User ---
[MBR] 206d4774db62d328869ffc8003ca3094
[BSP] 7ce80a7653278ada79fe06ebbf41b02a : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 15000 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30926848 | Size: 461838 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[1]_S_04232013_02d1229.txt >>
RKreport[1]_S_04232013_02d1229.txt



#4 gringo_pr

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Posted 23 April 2013 - 01:06 PM


Hello ekrause

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 ekrause

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Posted 23 April 2013 - 03:23 PM

So far so good.  Seems to be running smoothly at the moment. 

 

Here is the Combofix logfile:

 

ComboFix 13-04-23.02 - The Krause Family 04/23/2013  16:12:30.1.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3895.2288 [GMT -4:00]
Running from: c:\users\The Krause Family\Desktop\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\PCDr\6032\AddOnDownloaded\32ac3173-77bd-4ec6-9638-94e174508c22.dll
c:\programdata\PCDr\6032\AddOnDownloaded\330761e0-2594-472d-8455-796592cf88dc.dll
c:\programdata\PCDr\6032\AddOnDownloaded\3d9332d1-0b48-40cc-9189-068cf64600b6.dll
c:\programdata\PCDr\6032\AddOnDownloaded\7dd123b0-30e9-4f67-b7e2-20e7374cbb87.dll
c:\programdata\PCDr\6032\AddOnDownloaded\88bde4bf-b24d-4cb6-92ef-eb02d3276f09.dll
c:\programdata\PCDr\6032\AddOnDownloaded\96c23f75-9f21-4ef8-a3c8-1a554b815309.dll
c:\programdata\PCDr\6032\AddOnDownloaded\9cdc7b97-c1d2-495c-8b7f-12fd3c7e14b8.dll
c:\programdata\PCDr\6032\AddOnDownloaded\be661974-a339-4e9a-bea4-bda0af68ba7f.dll
c:\programdata\PCDr\6032\AddOnDownloaded\ca35a61e-780d-401f-891e-22b67162d061.dll
c:\programdata\PCDr\6032\AddOnDownloaded\ca39d363-7f7b-442f-9d1a-7cf8e06b7b08.dll
c:\programdata\PCDr\6032\AddOnDownloaded\d04640e7-f772-4909-8f8e-f8294ff0752f.dll
c:\programdata\PCDr\6032\AddOnDownloaded\d2597799-52b1-4a68-9280-897ad5c0c18e.dll
c:\programdata\PCDr\6032\AddOnDownloaded\fb803e34-29ed-4941-a7b3-4074ca51286c.dll
.
.
(((((((((((((((((((((((((   Files Created from 2013-03-23 to 2013-04-23  )))))))))))))))))))))))))))))))
.
.
2013-04-23 20:18 . 2013-04-23 20:18 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-04-23 20:10 . 2013-04-23 20:10 76232 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{8D43E433-418F-4CF2-B5B8-68B184840486}\offreg.dll
2013-04-23 16:27 . 2013-04-10 03:46 9317456 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{8D43E433-418F-4CF2-B5B8-68B184840486}\mpengine.dll
2013-04-23 02:03 . 2013-04-23 02:03 -------- d-----w- c:\programdata\MemeoCommon
2013-04-23 02:02 . 2013-04-23 02:02 -------- d-----w- c:\users\The Krause Family\AppData\Roaming\Memeo
2013-04-23 02:02 . 2013-04-23 02:02 -------- d-----w- c:\users\The Krause Family\AppData\Roaming\Seagate
2013-04-23 02:01 . 2013-04-23 02:01 -------- d-----w- c:\program files (x86)\Common Files\Memeo
2013-04-23 02:01 . 2013-04-23 02:01 -------- d-----w- c:\program files (x86)\Memeo
2013-04-23 02:00 . 2013-04-23 02:00 -------- d-----w- c:\program files (x86)\Seagate
2013-04-23 01:57 . 2013-04-23 01:57 -------- d-----w- c:\users\The Krause Family\AppData\Roaming\Leadertech
2013-04-23 01:46 . 2013-04-23 01:46 -------- d-----w- c:\program files (x86)\Common Files\Java
2013-04-23 01:46 . 2013-04-04 09:35 95648 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-04-22 20:24 . 2013-04-22 20:24 -------- d-----w- c:\users\The Krause Family\AppData\Local\Programs
2013-04-22 17:12 . 2013-04-22 17:15 -------- d-----w- c:\programdata\7C5BF771966E86D400007C5B7B22934C
2013-04-19 01:14 . 2013-04-19 01:14 163504 ----a-w- c:\programdata\Microsoft\Windows\Sqm\Manifest\Sqm10144.bin
2013-04-12 11:40 . 2013-03-19 06:04 5550424 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-04-12 11:40 . 2013-03-19 05:46 43520 ----a-w- c:\windows\system32\csrsrv.dll
2013-04-12 11:40 . 2013-03-19 05:04 3968856 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe
2013-04-12 11:40 . 2013-03-19 05:04 3913560 ----a-w- c:\windows\SysWow64\ntoskrnl.exe
2013-04-12 11:40 . 2013-03-19 04:47 6656 ----a-w- c:\windows\SysWow64\apisetschema.dll
2013-04-12 11:40 . 2013-03-19 03:06 112640 ----a-w- c:\windows\system32\smss.exe
2013-04-12 11:39 . 2013-02-15 06:08 44032 ----a-w- c:\windows\system32\tsgqec.dll
2013-04-12 11:39 . 2013-02-15 06:06 3717632 ----a-w- c:\windows\system32\mstscax.dll
2013-04-12 11:39 . 2013-02-15 06:02 158720 ----a-w- c:\windows\system32\aaclient.dll
2013-04-12 11:39 . 2013-02-15 04:37 3217408 ----a-w- c:\windows\SysWow64\mstscax.dll
2013-04-12 11:39 . 2013-02-15 04:34 131584 ----a-w- c:\windows\SysWow64\aaclient.dll
2013-04-12 11:39 . 2013-02-15 03:25 36864 ----a-w- c:\windows\SysWow64\tsgqec.dll
2013-04-12 11:39 . 2013-03-01 03:36 3153408 ----a-w- c:\windows\system32\win32k.sys
2013-04-12 11:39 . 2013-01-24 06:01 223752 ----a-w- c:\windows\system32\drivers\fvevol.sys
2013-03-27 12:31 . 2013-02-12 04:12 19968 ----a-w- c:\windows\system32\drivers\usb8023.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-04-13 07:02 . 2012-02-29 18:36 72702784 ----a-w- c:\windows\system32\MRT.exe
2013-04-04 18:50 . 2012-05-16 09:05 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-03-15 00:26 . 2012-04-13 09:07 693976 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-03-15 00:26 . 2012-02-01 11:10 73432 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-12 05:10 . 2010-11-21 03:27 282744 ------w- c:\windows\system32\MpSigStub.exe
2013-03-11 13:20 . 2012-06-01 11:58 861088 ----a-w- c:\windows\SysWow64\npDeployJava1.dll
2013-03-11 13:20 . 2012-02-01 11:10 782240 ----a-w- c:\windows\SysWow64\deployJava1.dll
2013-02-14 08:23 . 2013-02-14 08:23 0 ----a-w- c:\windows\SysWow64\sho46D3.tmp
2013-02-12 05:45 . 2013-03-15 00:09 135168 ----a-w- c:\windows\apppatch\AppPatch64\AcXtrnal.dll
2013-02-12 05:45 . 2013-03-15 00:09 350208 ----a-w- c:\windows\apppatch\AppPatch64\AcLayers.dll
2013-02-12 05:45 . 2013-03-15 00:09 308736 ----a-w- c:\windows\apppatch\AppPatch64\AcGenral.dll
2013-02-12 05:45 . 2013-03-15 00:09 111104 ----a-w- c:\windows\apppatch\AppPatch64\acspecfc.dll
2013-02-12 04:48 . 2013-03-15 00:09 474112 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2013-02-12 04:48 . 2013-03-15 00:09 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Dell Webcam Central"="c:\program files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" [2011-04-13 503942]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" [2011-01-13 283160]
"Dell DataSafe Online"="c:\program files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe" [2010-08-26 1117528]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" [2012-12-18 38112]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 946352]
"AccuWeatherWidget"="c:\program files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" [2012-02-01 968048]
"Monitor"="c:\program files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe" [2012-07-05 295304]
"NeroLauncher"="c:\program files (x86)\Nero\SyncUP\NeroLauncher.exe" [2012-02-06 66872]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
"Memeo Instant Backup"="c:\program files (x86)\Memeo\AutoBackup\MemeoLauncher2.exe" [2010-04-23 136416]
"Seagate Dashboard"="c:\program files (x86)\Seagate\Seagate Dashboard\MemeoLauncher.exe" [2010-04-30 79112]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce]
"Launcher"="c:\program files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe" [2010-08-12 163040]
"DSUpdateLauncher"="c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" [2010-07-21 18240]
.
c:\users\The Krause Family\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\The Krause Family\AppData\Roaming\Dropbox\bin\Dropbox.exe [2013-3-12 29106336]
OpenOffice.org 3.3.lnk - c:\program files (x86)\OpenOffice.org 3\program\quickstart.exe [2010-12-13 1198592]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"mixer"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe [2012-07-13 160944]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-10-30 250984]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-21 59392]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-21 31232]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-02-29 1255736]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 57184]
S2 AESTFilters;Andrea ST Filters Service;c:\program files\IDT\WDM\AESTSr64.exe [2009-03-03 89600]
S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [2012-01-04 822624]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-01-13 13336]
S2 MemeoBackgroundService;MemeoBackgroundService;c:\program files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe [2010-04-23 25824]
S2 NAUpdate;Nero Update;c:\program files (x86)\Nero\Update\NASvc.exe [2011-11-25 687400]
S2 NOBU;Dell DataSafe Online;c:\program files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe SERVICE [x]
S2 SeagateDashboardService;Seagate Dashboard Service;c:\program files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe [2010-04-30 14088]
S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-01 508776]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [2010-08-20 689472]
S2 UNS;Intel® Management & Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-07-02 2533400]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys [2011-01-20 176096]
S3 HECIx64;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys [2009-09-18 56344]
S3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys [2010-02-27 158976]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys [2010-10-15 317440]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2011-06-10 539240]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys [2011-10-01 764264]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys [2011-10-01 268648]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys [2011-10-01 25960]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys [2011-10-01 22376]
S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-01 219496]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-04-23 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-13 00:26]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\The Krause Family\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\The Krause Family\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\The Krause Family\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\The Krause Family\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-03-30 167960]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-03-30 391704]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-03-30 418840]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2011-03-29 608112]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2011-05-27 1128448]
"Stage Remote"="c:\program files (x86)\Dell\Stage Remote\StageRemote.exe" [2011-06-28 2022976]
"DellStage"="c:\program files (x86)\Dell Stage\Dell Stage\stage_primary.exe" [2012-02-01 2195824]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.yahoo.com/
mLocal Page = c:\windows\SysWOW64\blank.htm
TCP: DhcpNameServer = 192.168.1.1
.
- - - - ORPHANS REMOVED - - - -
.
ShellIconOverlayIdentifiers-{FB314ED9-A251-47B7-93E1-CDD82E34AF8B} - c:\users\The Krause Family\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll
ShellIconOverlayIdentifiers-{FB314EDA-A251-47B7-93E1-CDD82E34AF8B} - c:\users\The Krause Family\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll
ShellIconOverlayIdentifiers-{FB314EDB-A251-47B7-93E1-CDD82E34AF8B} - c:\users\The Krause Family\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll
AddRemove-WT089446 - c:\program files (x86)\WildTangent\Dell Games\Wedding Dash - Ready
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_6_602_180_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_6_602_180_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-04-23  16:20:21
ComboFix-quarantined-files.txt  2013-04-23 20:20
.
Pre-Run: 371,145,768,960 bytes free
Post-Run: 371,860,684,800 bytes free
.
- - End Of File - - 32F9B5B5DE9CAEFAC7AD9E47D33EF59A
 



#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:10:11 PM

Posted 23 April 2013 - 08:35 PM


Hello ekrause

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 ekrause

ekrause
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:10:11 PM

Posted 23 April 2013 - 09:09 PM

Have been using the computer for the last couple hours without any issues.  Looking good! 

 

Thanks again for all your help,

Eric

 

Here's the latest combofix log. 

 

ComboFix 13-04-23.02 - The Krause Family 04/23/2013  21:59:26.2.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3895.2407 [GMT -4:00]
Running from: c:\users\The Krause Family\Desktop\ComboFix.exe
Command switches used :: c:\users\The Krause Family\Desktop\CFScript.txt
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2013-03-24 to 2013-04-24  )))))))))))))))))))))))))))))))
.
.
2013-04-24 02:03 . 2013-04-24 02:03 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-04-23 20:10 . 2013-04-23 20:10 76232 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{8D43E433-418F-4CF2-B5B8-68B184840486}\offreg.dll
2013-04-23 16:27 . 2013-04-10 03:46 9317456 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{8D43E433-418F-4CF2-B5B8-68B184840486}\mpengine.dll
2013-04-23 02:03 . 2013-04-23 02:03 -------- d-----w- c:\programdata\MemeoCommon
2013-04-23 02:02 . 2013-04-23 02:02 -------- d-----w- c:\users\The Krause Family\AppData\Roaming\Memeo
2013-04-23 02:02 . 2013-04-23 02:02 -------- d-----w- c:\users\The Krause Family\AppData\Roaming\Seagate
2013-04-23 02:01 . 2013-04-23 02:01 -------- d-----w- c:\program files (x86)\Common Files\Memeo
2013-04-23 02:01 . 2013-04-23 02:01 -------- d-----w- c:\program files (x86)\Memeo
2013-04-23 02:00 . 2013-04-23 02:00 -------- d-----w- c:\program files (x86)\Seagate
2013-04-23 01:57 . 2013-04-23 01:57 -------- d-----w- c:\users\The Krause Family\AppData\Roaming\Leadertech
2013-04-23 01:46 . 2013-04-23 01:46 -------- d-----w- c:\program files (x86)\Common Files\Java
2013-04-23 01:46 . 2013-04-04 09:35 95648 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2013-04-22 20:24 . 2013-04-22 20:24 -------- d-----w- c:\users\The Krause Family\AppData\Local\Programs
2013-04-22 17:12 . 2013-04-22 17:15 -------- d-----w- c:\programdata\7C5BF771966E86D400007C5B7B22934C
2013-04-19 01:14 . 2013-04-19 01:14 163504 ----a-w- c:\programdata\Microsoft\Windows\Sqm\Manifest\Sqm10144.bin
2013-04-12 11:40 . 2013-03-19 06:04 5550424 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-04-12 11:40 . 2013-03-19 05:46 43520 ----a-w- c:\windows\system32\csrsrv.dll
2013-04-12 11:40 . 2013-03-19 05:04 3968856 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe
2013-04-12 11:40 . 2013-03-19 05:04 3913560 ----a-w- c:\windows\SysWow64\ntoskrnl.exe
2013-04-12 11:40 . 2013-03-19 04:47 6656 ----a-w- c:\windows\SysWow64\apisetschema.dll
2013-04-12 11:40 . 2013-03-19 03:06 112640 ----a-w- c:\windows\system32\smss.exe
2013-04-12 11:39 . 2013-02-15 06:08 44032 ----a-w- c:\windows\system32\tsgqec.dll
2013-04-12 11:39 . 2013-02-15 06:06 3717632 ----a-w- c:\windows\system32\mstscax.dll
2013-04-12 11:39 . 2013-02-15 06:02 158720 ----a-w- c:\windows\system32\aaclient.dll
2013-04-12 11:39 . 2013-02-15 04:37 3217408 ----a-w- c:\windows\SysWow64\mstscax.dll
2013-04-12 11:39 . 2013-02-15 04:34 131584 ----a-w- c:\windows\SysWow64\aaclient.dll
2013-04-12 11:39 . 2013-02-15 03:25 36864 ----a-w- c:\windows\SysWow64\tsgqec.dll
2013-04-12 11:39 . 2013-03-01 03:36 3153408 ----a-w- c:\windows\system32\win32k.sys
2013-04-12 11:39 . 2013-01-24 06:01 223752 ----a-w- c:\windows\system32\drivers\fvevol.sys
2013-03-27 12:31 . 2013-02-12 04:12 19968 ----a-w- c:\windows\system32\drivers\usb8023.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-04-13 07:02 . 2012-02-29 18:36 72702784 ----a-w- c:\windows\system32\MRT.exe
2013-04-04 18:50 . 2012-05-16 09:05 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-03-15 00:26 . 2012-04-13 09:07 693976 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-03-15 00:26 . 2012-02-01 11:10 73432 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-12 05:10 . 2010-11-21 03:27 282744 ------w- c:\windows\system32\MpSigStub.exe
2013-03-11 13:20 . 2012-06-01 11:58 861088 ----a-w- c:\windows\SysWow64\npDeployJava1.dll
2013-03-11 13:20 . 2012-02-01 11:10 782240 ----a-w- c:\windows\SysWow64\deployJava1.dll
2013-02-14 08:23 . 2013-02-14 08:23 0 ----a-w- c:\windows\SysWow64\sho46D3.tmp
2013-02-12 05:45 . 2013-03-15 00:09 135168 ----a-w- c:\windows\apppatch\AppPatch64\AcXtrnal.dll
2013-02-12 05:45 . 2013-03-15 00:09 350208 ----a-w- c:\windows\apppatch\AppPatch64\AcLayers.dll
2013-02-12 05:45 . 2013-03-15 00:09 308736 ----a-w- c:\windows\apppatch\AppPatch64\AcGenral.dll
2013-02-12 05:45 . 2013-03-15 00:09 111104 ----a-w- c:\windows\apppatch\AppPatch64\acspecfc.dll
2013-02-12 04:48 . 2013-03-15 00:09 474112 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2013-02-12 04:48 . 2013-03-15 00:09 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Dell Webcam Central"="c:\program files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" [2011-04-13 503942]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" [2011-01-13 283160]
"Dell DataSafe Online"="c:\program files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe" [2010-08-26 1117528]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" [2012-12-18 38112]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 946352]
"AccuWeatherWidget"="c:\program files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" [2012-02-01 968048]
"Monitor"="c:\program files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe" [2012-07-05 295304]
"NeroLauncher"="c:\program files (x86)\Nero\SyncUP\NeroLauncher.exe" [2012-02-06 66872]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]
"Memeo Instant Backup"="c:\program files (x86)\Memeo\AutoBackup\MemeoLauncher2.exe" [2010-04-23 136416]
"Seagate Dashboard"="c:\program files (x86)\Seagate\Seagate Dashboard\MemeoLauncher.exe" [2010-04-30 79112]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce]
"Launcher"="c:\program files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe" [2010-08-12 163040]
"DSUpdateLauncher"="c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" [2010-07-21 18240]
.
c:\users\The Krause Family\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\The Krause Family\AppData\Roaming\Dropbox\bin\Dropbox.exe [2013-3-12 29106336]
OpenOffice.org 3.3.lnk - c:\program files (x86)\OpenOffice.org 3\program\quickstart.exe [2010-12-13 1198592]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"mixer"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe [2012-07-13 160944]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-10-30 250984]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-21 59392]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-21 31232]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-02-29 1255736]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 57184]
S2 AESTFilters;Andrea ST Filters Service;c:\program files\IDT\WDM\AESTSr64.exe [2009-03-03 89600]
S2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [2012-01-04 822624]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2011-01-13 13336]
S2 MemeoBackgroundService;MemeoBackgroundService;c:\program files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe [2010-04-23 25824]
S2 NAUpdate;Nero Update;c:\program files (x86)\Nero\Update\NASvc.exe [2011-11-25 687400]
S2 NOBU;Dell DataSafe Online;c:\program files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe SERVICE [x]
S2 SeagateDashboardService;Seagate Dashboard Service;c:\program files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe [2010-04-30 14088]
S2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-01 508776]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [2010-08-20 689472]
S2 UNS;Intel® Management & Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-07-02 2533400]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys [2011-01-20 176096]
S3 HECIx64;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys [2009-09-18 56344]
S3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys [2010-02-27 158976]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys [2010-10-15 317440]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2011-06-10 539240]
S3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys [2011-10-01 764264]
S3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys [2011-10-01 268648]
S3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys [2011-10-01 25960]
S3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys [2011-10-01 22376]
S3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-01 219496]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-04-24 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-13 00:26]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2012-11-13 23:32 162552 ----a-w- c:\users\The Krause Family\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-03-30 167960]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-03-30 391704]
"Persistence"="c:\windows\system32\igfxpers.exe" [2011-03-30 418840]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2011-03-29 608112]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2011-05-27 1128448]
"Stage Remote"="c:\program files (x86)\Dell\Stage Remote\StageRemote.exe" [2011-06-28 2022976]
"DellStage"="c:\program files (x86)\Dell Stage\Dell Stage\stage_primary.exe" [2012-02-01 2195824]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.yahoo.com/
mLocal Page = c:\windows\SysWOW64\blank.htm
TCP: DhcpNameServer = 192.168.2.1 75.75.75.75 75.75.76.76
.
- - - - ORPHANS REMOVED - - - -
.
ShellIconOverlayIdentifiers-{FB314ED9-A251-47B7-93E1-CDD82E34AF8B} - (no file)
ShellIconOverlayIdentifiers-{FB314EDA-A251-47B7-93E1-CDD82E34AF8B} - (no file)
ShellIconOverlayIdentifiers-{FB314EDB-A251-47B7-93E1-CDD82E34AF8B} - (no file)
AddRemove-WT089446 - c:\program files (x86)\WildTangent\Dell Games\Wedding Dash - Ready
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_6_602_180_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_6_602_180_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-04-23  22:05:26
ComboFix-quarantined-files.txt  2013-04-24 02:05
ComboFix2.txt  2013-04-23 20:20
.
Pre-Run: 368,356,229,120 bytes free
Post-Run: 368,302,256,128 bytes free
.
- - End Of File - - 956519F3C0417794009BDA2505974461
 



#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:10:11 PM

Posted 23 April 2013 - 09:54 PM


Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Adobe Reader X (10.1.6) MUI
      Java 7 Update 21
      Java™ 6 Update 22
      Java™ 7 Update 1 (64-bit)
      JavaFX 2.1.0


  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.



Update Adobe reader
  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :


I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 ekrause

ekrause
  • Topic Starter

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Local time:10:11 PM

Posted 24 April 2013 - 12:44 AM

Computer is running well so far.  I had no problems with any of the above instructions. 

 

I will need a new antivirus program since I had to uninstal Avira. (couldn't figure out if I could turn it off or not).  The best antivirus program changes every 5 minutes it seems... what's the current favorite??

 

Thanks for the continued help!!

Eric

 

Here is the MBAM logfile:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.04.24.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
The Krause Family :: THEKRAUSEFAMILY [administrator]

4/24/2013 1:25:22 AM
mbam-log-2013-04-24 (01-25-22).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 211730
Time elapsed: 2 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

And here is the HijackThis logfile:

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:35:24 AM, on 4/24/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16476)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe
C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files (x86)\Dell\Stage Remote\StageRemoteService.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoDashboard.exe
C:\Program Files (x86)\Memeo\AutoBackup\InstantBackup.exe
C:\Program Files (x86)\Memeo\AutoBackup\MemeoUpdater.exe
C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_6_602_180_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\The Krause Family\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
O4 - HKLM\..\Run: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
O4 - HKLM\..\Run: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
O4 - HKLM\..\Run: [NeroLauncher] C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe 900
O4 - HKLM\..\Run: [Memeo Instant Backup] C:\Program Files (x86)\Memeo\AutoBackup\MemeoLauncher2.exe --silent --no_ui
O4 - HKLM\..\Run: [Seagate Dashboard] C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoLauncher.exe --silent --no_ui
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
O4 - HKLM\..\RunOnce: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe"
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_6_602_180_ActiveX.exe -update activex
O4 - Startup: Dropbox.lnk = The Krause Family\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com//activex/ractrl.cab?lmi=1007
O18 - Protocol: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: LeapFrog Connect Device Service - LeapFrog Enterprises, Inc. - C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: MemeoBackgroundService - Memeo - C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: Nero Update (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Dell DataSafe Online (NOBU) - Dell, Inc. - C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Seagate Dashboard Service (SeagateDashboardService) - Memeo - C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 10253 bytes



#10 gringo_pr

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Posted 24 April 2013 - 12:55 AM


Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
      O4 - HKLM\..\Run: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
      O4 - HKLM\..\Run: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
      O4 - HKLM\..\Run: [NeroLauncher] C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe 900
      O4 - HKLM\..\Run: [Memeo Instant Backup] C:\Program Files (x86)\Memeo\AutoBackup\MemeoLauncher2.exe --silent --no_ui
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_6_602_180_ActiveX.exe -update activex
      O4 - Startup: Dropbox.lnk = The Krause Family\AppData\Roaming\Dropbox\bin\Dropbox.exe
      O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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#11 ekrause

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Posted 24 April 2013 - 06:22 AM

Found a few things, here is the text file...

 

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\UpdateWorkingDirectory\DSL\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\UpdateWorkingDirectory\DSL\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5\ApnIC[1].0 a variant of Win32/Bundled.Toolbar.Ask application
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5\ApnIC[1].0 a variant of Win32/Bundled.Toolbar.Ask application
 

 



#12 gringo_pr

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Posted 24 April 2013 - 07:20 AM


Hello ekrause

There are some minor things in your online scan that should be removed.


delete files
  • Copy all text in the code box (below)...to Notepad.
    @echo off
    rd /s /q "C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5\"
    rd /s /q "C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5\"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.
The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:
  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.
  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

About Java
  • During the cleaning process if I found that Java was installed I asked for it to be uninstalled, Many home users will not miss it. If you use OpenOffice, play online games or use business applications which require Java, Then you need to install the latest version and make sure to disable it in your web browsers.

    If an application or website requires it, you should receive a notification indicating that when you attempt to launch that application or access that website.

    Link to download latest version. - install Java

    How to disable java in your web browsers - Disable Java

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.
  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.
  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)


    Note** If you decide to install MSE you will need to uninstall your present Antivirus
:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.


The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internetHere is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#13 ekrause

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Posted 24 April 2013 - 08:21 AM

Thanks for everything.  I'm all set up now.  You have been a big help.

 

Eric

 

Edit:  There seems to be a lot of programs that didn't uninstall properly on the desktop.  Adwcleaner, rkill, hijackthis, iexplore and securitycheck.  How do I remove them??


Edited by ekrause, 24 April 2013 - 08:24 AM.


#14 gringo_pr

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Posted 24 April 2013 - 01:01 PM

Anything that is left over only needs to be deleted


You are more than welcome



gringo
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#15 gringo_pr

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Posted 27 April 2013 - 12:59 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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