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Can not access google or any related google web related tools


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#1 findmeaname

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Posted 22 April 2013 - 08:04 PM

I am suddenly having a problem not being able to use google...can not use google earth look up in google or use my email/drive from my computer. Can you help me?

 

Zero access exploit shield stopped google browser from opening said an exploit.

 

around lunch time computer went offline,internet access suddenly dropped. Used troubleshooter did not find the problem did the turn of modem/router and rebooted.

 

Internet accessible except for this problem.

 

Ran Rogue killer this was found

 

 

¤¤¤ Registry Entries : 3 ¤¤¤

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowSetProgramAccessAndDefaults (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

 

and replaced

 

HJ SMENU] HKCU\[...]\Advanced : Start_ShowSetProgramAccessAndDefaults (0) -> REPLACED (1)

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

 

Ran Belarc advisor which showed everything was up to date

Checked Windows defender and looked to be up to date KB915597 def 1.149.131.0

I use Avast it is up todate as well

I checked to see if google chrome was out of date and it is not.


Edited by findmeaname, 22 April 2013 - 08:27 PM.


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#2 boopme

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Posted 23 April 2013 - 11:30 AM

Hello findmeaname

Let's do these next.

 

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List Installed Programs

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

 

 

 

Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)
 
Do not change the default options on scan results.

 

 

 

Please download [b][url=http://www.malwarebytes.org/products/malwarebytes_free]Malwarebytes Anti-Malware[/url][/b] mbamicontw5.gif and save it to your desktop. [LIST] [*][b][color=red]Important!![/color][/b] When you save the mbam-setup file, rename it to something random (such as 123abc.exe) [b]before[/b] beginning the download.[/*] [*]Double-click on the renamed file to install, then follow these instructions[/*] [*]for doing a Quick Scan in normal mode.[/*] [/LIST]

  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware. -- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).


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#3 findmeaname

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Posted 23 April 2013 - 12:50 PM

Thank-you for your response.

It turned out that the Google problem was not with my computer but with the internet service providor and effected all the people on their service in this area, pop. over 300,000. Unfortunately i did not find out until about 5 hours later what was really going on.

This problem reminded me a lot of a wireless issue I had on a different computer last year which started out the same way but I eventually solved using the tools and others you have mentioned.



#4 boopme

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Posted 23 April 2013 - 12:56 PM

That's good news..

 

This link may prove handy in the future.

 

  down for everyone or just me?


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 findmeaname

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Posted 23 April 2013 - 01:17 PM

Interesting, thank-you

I do have 1 question when Roguekiller removes registery keys into the folder it makes can I just throw it in the recycle bin to remove it?



#6 boopme

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Posted 23 April 2013 - 09:06 PM

Yes since they were replaced.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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