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#1 ValerieKay123

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Posted 22 April 2013 - 03:27 PM

I use Firefox on Windows XP.  Last night I stupidly downloaded a downloading utility for the filefactory website and it evidently contained a virus or something that redirects any new firefox tabs that I open to websearch.helpmefindyour.info instead of my homepage.  A friend, who is a computer professional and who has been very successful in helping me fix computer issues in the past tried helping me remove it and he had me first do a system restore to a date before the infection, which didn't help.  He then had me run kaspersky's tdsskiller and virus remover tool and neither found anything.  Ad Aware found 6 items, which I let it fix, but it didn't resolve the problem.  My friend then had me run combofix and again the problem was still there.  Then my friend told me he wasn't sure what to do and so here I am. 

 

I opened Internet Explorer it doesn't seem to have been infected.

 

I would greatly appreciate some assistance.

 

Thank you,

 

Valerie



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#2 Broni

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Posted 22 April 2013 - 07:17 PM

Welcome aboard p22002758.gif

 

Since you ran Combofix...

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 ValerieKay123

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Posted 22 April 2013 - 09:08 PM

Broni,

 

Thank you so much for your assistance.  As you instructed, I have followed the steps in the guide and have posted my two DDS logs to the other area here

 

I really appreciate your help and speedy reply! 

 

Thank you,

 

Valerie



#4 Broni

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Posted 22 April 2013 - 10:18 PM

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