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Unsure if serious issue, but highly annoying


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#1 cang

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Posted 21 April 2013 - 07:54 PM

The past couple of days, my laptop's been prone to suddenly not responding. Usually it responds again after a few minutes, but the first time it occurred, I let it sit for about 5 minutes before forcing it to shut down. 

Running AVG scans also now shows medium-level threats, none of which are automatically removed. There were 3 the first scan, then 4, then 3, then 7. I've yet to scan a fifth time. Each round, I take a screenshot of the details of each one (for documentation purposes) and then proceed to "Remove All". It prompts me to restart in order to "complete the action". Then, after the reboot, I scan again and repeat the process. 

The threats are all related to "atapi.sys" and "i8042prt.sys". I will attach the aforementioned screenshots at the end. 

I'm not sure if the non-responsiveness and the threats are related, but both started at essentially the same time. Please help? 

 

Round 1:

https://www.dropbox.com/s/9d83iu29mdib3kl/1.jpg

https://www.dropbox.com/s/rqpy8ghk08pg9ol/2.jpg

https://www.dropbox.com/s/h8udops0v7thtv1/3.jpg

 

Round 2:

https://www.dropbox.com/s/e4l2s2byruw8dly/4.jpg

https://www.dropbox.com/s/n8yp4wg2bo6mubu/5.jpg

https://www.dropbox.com/s/qrcv64f4wml97oa/6.jpg

https://www.dropbox.com/s/kknoctbrn32f12g/7.jpg

 

Round 3:

https://www.dropbox.com/s/xoi69hj72g212fr/8.jpg

https://www.dropbox.com/s/updy9im7m6xx889/9.jpg

https://www.dropbox.com/s/w7aggrwq7srvrx7/10.jpg

 

 



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#2 boopme

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Posted 22 April 2013 - 01:14 PM

Hello, looks like probable rootkits in the atapi.sys. This has to be properly removed.

Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
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