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No malware detected


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35 replies to this topic

#1 tkellis1

tkellis1

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  • 14 posts
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  • Local time:03:59 PM

Posted 21 April 2013 - 07:36 PM

AVG free tells me no malware detected, but over the past month, microsoft office seems to have all but quit working or appears to be randomly reinstalling. I have recently in the past 3 weeks have heard random music and advertisements coming out of my speakers.

 

The unit seems to have a mind of its own. The music is super random, and the microsoft office, i basically have learned to work without it, although i prefer it. I downloaded open office.

 

I am beyond frustrated at this point.

 

i am attaching a hijackthis log, hoping to get the ball rolling

 

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:22:17 PM, on 4/21/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16447)
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\Lexmark X5400 Series\lxdvmon.exe
C:\Program Files (x86)\Lexmark X5400 Series\lxdvamon.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.exe
C:\Program Files (x86)\AVG Secure Search\vprot.exe
C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Users\Tommy Kellis\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\BUFFALO\NASNAVI\nassche.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe
C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Launch Manager\LMworker.exe
C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\Brownie\brpjp04a.exe
C:\Program Files (x86)\Brownie\Brnipmon.exe
C:\Users\Tommy Kellis\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Tommy Kellis\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Tommy Kellis\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Tommy Kellis\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVH.EXE
C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\VirtualSearchProtocolHost.exe
C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\OfficeVirt.exe
C:\Users\Tommy Kellis\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Tommy Kellis\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Tommy Kellis\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\PDFlite\pdflite.exe
C:\Program Files (x86)\Acer\clear.fi\MVP\Kernel\DMR\DMREngine.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Users\Tommy Kellis\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Tommy Kellis\Desktop\Downloads\MaxDownloadMgrtrial.exe
C:\Users\TOMMYK~1\AppData\Local\Temp\StpDCEF_TMP.EXE
C:\Windows\sysWow64\SearchProtocolHost.exe
C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\VirtualSearchProtocolHost.exe
C:\Users\Tommy Kellis\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Tommy Kellis\Downloads\HijackThis.exe
 
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bing.com/search
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: BHO_PROJECT - {47CEEE9C-3B9B-492C-95CA-1AC3A99D154C} - (no file)
O2 - BHO: IE - {51073A91-D8F4-4A97-8D08-CACF6E88D5B5} - C:\Users\Tommy Kellis\AppData\Local\Razoss\Application\IE.dll (file missing)
O2 - BHO: Funmoods Helper Object - {75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} - C:\PROGRA~2\Funmoods\1.5.23.22\bh\escort.dll (file missing)
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: Funmoods Toolbar - {A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} - C:\PROGRA~2\Funmoods\1.5.23.22\escorTlbr.dll (file missing)
O4 - HKLM\..\Run: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
O4 - HKLM\..\Run: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [MDS_Menu] "C:\Program Files (x86)\Acer\clear.fi\MediaEspresso\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Acer\clear.fi\MediaEspresso" UpdateWithCreateOnce "Software\CyberLink\MediaEspresso\6.1"
O4 - HKLM\..\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
O4 - HKLM\..\Run: [Intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe  startup
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [EgisUpdate] "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d
O4 - HKLM\..\Run: [EgisTecPMMUpdate] "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"
O4 - HKLM\..\Run: [BrStsWnd] C:\Program Files (x86)\Brownie\BrstsW64.exe Autorun
O4 - HKLM\..\Run: [BackupManagerTray] "C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" -h -k
O4 - HKLM\..\Run: [ArcadeMovieService] "C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=NFVZOVgtTlNWVkwtTzRCWlEtUUlNQ0wtUVREQ0gtNElKTUg"&"inst=NzctNjQ3Mzk5NDMwLVhPMTArMTItTElDKzIyLVNQMSsxLVNQMVRCKzEtRkwxMCsxLVNQMVMyKzEtU1AxUzMrMS1TVUQrMS1UVUcrMy1TMUkrMS1TVTMrMQ"&"prod=90"&"ver=10.0.1382
O4 - HKCU\..\Run: [Xocec] "C:\Users\Tommy Kellis\AppData\Roaming\Equnmu\oquke.exe"
O4 - HKCU\..\Run: [Speech Recognition] "C:\Windows\Speech\Common\sapisvr.exe" -SpeechUX -Startup
O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
O4 - HKCU\..\Run: [Google Update] "C:\Users\Tommy Kellis\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [chromium] C:\Users\Tommy Kellis\AppData\Local\Google\Chrome\Application\chrome.exe --no-startup-window
O4 - HKCU\..\Run: [Pogoplug Backup] "C:\Program Files (x86)\PogoplugBackup\ppbrowser.exe" --starthidden
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [MaxDownloadMgr] "C:\Users\TOMMYK~1\AppData\Local\Temp\StpDCEF_TMP.EXE"
O4 - HKCU\..\RunOnce: [Application Restart #1] C:\Program Files\Common Files\Microsoft Shared\ink\InputPersonalization.exe "C:\Program Files\Common Files\Microsoft Shared\ink\InputPersonalization.exe" "C:\Program Files\Common Files\Microsoft Shared\ink\InputPersonalization.exe" "C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe" 
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid} (User 'Default user')
O4 - Startup: BUFFALO NAS Navigator2.lnk = C:\Program Files (x86)\BUFFALO\NASNAVI\NasNavi.exe
O4 - Startup: Dropbox.lnk = Tommy Kellis\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Startup: NAS Scheduler.lnk = C:\Program Files (x86)\BUFFALO\NASNAVI\nassche.exe
O4 - Startup: OpenOffice.org 3.4.1.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O4 - Startup: RazossUpdater.lnk = Tommy Kellis\AppData\Local\Razoss\Application\RazossUpdater.exe
O4 - Global Startup: Google Calendar Sync.lnk = C:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Toggle Razoss Bar - {36A378CF-F67B-465E-834F-EDBF3D391190} - C:\Users\Tommy Kellis\AppData\Local\Razoss\Application\IE.dll (file missing)
O9 - Extra 'Tools' menuitem: Razoss Bar - {36A378CF-F67B-465E-834F-EDBF3D391190} - C:\Users\Tommy Kellis\AppData\Local\Razoss\Application\IE.dll (file missing)
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {36299202-09EF-4ABF-1337-47C599DBE7A8} (MyActiveX Control) - http://www.biddingtraveler.com/binary/autobid-v41.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: intu-help-qb3 - {C5E479EA-0A65-4B05-8C6C-2FC8CC682EB4} - C:\Program Files (x86)\Intuit\QuickBooks 2010\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: AMD Reservation Manager - Advanced Micro Devices - C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe
O23 - Service: DDNS Enterprise Client - Dynamic DNS Services  http://www.dyndnsservices.com - C:\Program Files (x86)\Enterprise DDNS Client\ddnsclient.exe
O23 - Service: DokanCEMounter - Cloud Engines - C:\Program Files (x86)\PogoplugBackup\dokanmnt.exe
O23 - Service: Dritek WMI Service (DsiWMIService) - Dritek System Inc. - C:\Program Files (x86)\Launch Manager\dsiwmis.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: EgisTec Ticket Service - Egis Technology Inc.  - C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe
O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GREGService - Acer Incorporated - C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: lmab_device - Unknown owner - C:\Windows\system32\LMabcoms.exe (file missing)
O23 - Service: lxdvCATSCustConnectService - Lexmark International, Inc. - C:\Windows\system32\spool\DRIVERS\x64\3\\lxdvserv.exe
O23 - Service: lxdv_device -   - C:\Windows\system32\lxdvcoms.exe
O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: NAS PM Service (NasPmService) - BUFFALO INC. - C:\Program Files (x86)\BUFFALO\NASNAVI\nassvc.exe
O23 - Service: @C:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NTI IScheduleSvc - NTI Corporation - C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: QBCFMonitorService - Intuit - c:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - c:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TabletServicePen - Unknown owner - C:\Windows\system32\Pen_Tablet.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Updater Service - Acer Group - C:\Program Files\Acer\Acer Updater\UpdaterService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: WTouch Service (WTouchService) - Wacom Technology, Corp. - C:\Program Files\WTouch\WTouchService.exe
 
--
End of file - 17726 bytes

 

 

help please!

Thanks TK



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:59 PM

Posted 21 April 2013 - 08:07 PM


Hello tkellis1

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-
  • Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-AdwCleaner-
  • Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile with your next answer.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.
--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+
Gringo
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#3 tkellis1

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Posted 23 April 2013 - 09:07 AM

Secutiry Check
Results of screen317's Security Check version 0.99.63  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Security Center service is not running! This report may not be accurate! 
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 17  
 Java version out of Date! 
 Adobe Flash Player 11.6.602.180  
 Google Chrome 26.0.1410.43  
 Google Chrome 26.0.1410.64  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 

 

 

 

# AdwCleaner v2.201 - Logfile created 04/22/2013 at 09:01:58
# Updated 21/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Tommy Kellis - TOMMYKELLISPC
# Boot Mode : Normal
# Running from : C:\Users\Tommy Kellis\Downloads\adwcleaner.exe
# Option [Delete]
 
 
***** [Services] *****
 
 
***** [Files / Folders] *****
 
File Deleted : C:\user.js
File Deleted : C:\Users\Tommy Kellis\AppData\Local\funmoods.crx
File Deleted : C:\Users\Tommy Kellis\AppData\Local\funmoods-speeddial.crx
File Deleted : C:\Users\TOMMYK~1\AppData\Local\Temp\Uninstall.exe
Folder Deleted : C:\Program Files (x86)\AVG Secure Search
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\Program Files (x86)\OApps
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\ProgramData\InstallMate
Folder Deleted : C:\ProgramData\SoftSafe
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\Users\Tommy Kellis\AppData\Local\AVG Secure Search
Folder Deleted : C:\Users\Tommy Kellis\AppData\Local\Babylon
Folder Deleted : C:\Users\Tommy Kellis\AppData\Local\Max Secure Software
Folder Deleted : C:\Users\Tommy Kellis\AppData\LocalLow\AVG Security Toolbar
Folder Deleted : C:\Users\Tommy Kellis\AppData\LocalLow\Funmoods
Folder Deleted : C:\Users\Tommy Kellis\AppData\Roaming\Babylon
Folder Deleted : C:\Users\TOMMYK~1\AppData\Local\Temp\avg@toolbar
Folder Deleted : C:\Users\TOMMYK~1\AppData\Local\Temp\BabylonToolbar
 
***** [Registry] *****
 
Key Deleted : HKCU\Software\AppDataLow\Software\AVG Security Toolbar
Key Deleted : HKCU\Software\AVG Secure Search
Key Deleted : HKCU\Software\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh
Key Deleted : HKCU\Software\Google\Chrome\Extensions\cjpglkicenollcignonpgiafdgfeehoj
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2EECD738-5844-4A99-B4B6-146BF802613B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{97F2FF5B-260C-4CCF-834A-2DDA4E29E39E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2EECD738-5844-4A99-B4B6-146BF802613B}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL
Key Deleted : HKLM\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr
Key Deleted : HKLM\SOFTWARE\Classes\bbylntlbr.bbylntlbrHlpr.1
Key Deleted : HKLM\SOFTWARE\Classes\f
Key Deleted : HKLM\SOFTWARE\Classes\funmoods.dskBnd
Key Deleted : HKLM\SOFTWARE\Classes\funmoods.dskBnd.1
Key Deleted : HKLM\SOFTWARE\Classes\funmoods.funmoodsHlpr
Key Deleted : HKLM\SOFTWARE\Classes\funmoods.funmoodsHlpr.1
Key Deleted : HKLM\SOFTWARE\Classes\funmoodsApp.appCore
Key Deleted : HKLM\SOFTWARE\Classes\funmoodsApp.appCore.1
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{1D085C0A-E4F4-4F66-BDBF-4BE51015BFC3}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B00FE392-639D-4688-976E-A1BFF368CB96}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\Software\Freeze.com
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\FunmoodsSetup_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\FunmoodsSetup_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{2EECD738-5844-4A99-B4B6-146BF802613B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{965B9DBE-B104-44AC-950A-8A5F97AFF439}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{A9DB719C-7156-415E-B49D-BAD039DE4F13}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E46C8196-B634-44A1-AF6E-957C64278AB1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{F03FD9D0-4F2B-497C-8A71-DD41D70B07D9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{0D80F1C5-D17B-4177-AC68-955F3EF9F191}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{23C70BCA-6E23-4A65-AD2E-1389062074F1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{23D8EEF7-0E13-4000-B9C4-6603C1E912D1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{295CACB4-51F5-46FD-914E-C72BAAE1B672}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{2CE5C4B9-6DBE-4528-96FA-C9FF38EF1762}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{34C1FDF7-02C1-4F23-B393-F48B16E071D1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{54291324-7A3D-4F11-B707-3FB6A2C97BD9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{59C63F11-D4E5-46E7-9B8A-EE158DCA83A8}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{5DA22CBD-0029-4A09-B757-CF0FAFC488ED}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{77A6E7D4-4A83-4A9B-A2A0-EF3B125DC29D}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{C0585B2F-74D7-4734-88DE-6C150C5D4036}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{CA17D76B-F91D-4659-A7FD-A9F7ED375CDD}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{D8242E89-2F81-484A-AE5B-BA8CAD5B7347}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{EF0588D6-1621-4A75-B8BE-F4BC34794136}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\cjpglkicenollcignonpgiafdgfeehoj
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\kincjchfokkeneeofpeefomkikfkiedl
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0D80F1C5-D17B-4177-AC68-955F3EF9F191}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23C70BCA-6E23-4A65-AD2E-1389062074F1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23D8EEF7-0E13-4000-B9C4-6603C1E912D1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{295CACB4-51F5-46FD-914E-C72BAAE1B672}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2CE5C4B9-6DBE-4528-96FA-C9FF38EF1762}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{34C1FDF7-02C1-4F23-B393-F48B16E071D1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{54291324-7A3D-4F11-B707-3FB6A2C97BD9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{59C63F11-D4E5-46E7-9B8A-EE158DCA83A8}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5DA22CBD-0029-4A09-B757-CF0FAFC488ED}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{77A6E7D4-4A83-4A9B-A2A0-EF3B125DC29D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C0585B2F-74D7-4734-88DE-6C150C5D4036}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{CA17D76B-F91D-4659-A7FD-A9F7ED375CDD}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D8242E89-2F81-484A-AE5B-BA8CAD5B7347}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EF0588D6-1621-4A75-B8BE-F4BC34794136}
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\cjpglkicenollcignonpgiafdgfeehoj
Key Deleted : HKLM\SOFTWARE\Tarma Installer
Key Deleted : HKU\.DEFAULT\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3}]
 
***** [Internet Browsers] *****
 
-\\ Internet Explorer v9.0.8112.16447
 
Replaced : [HKLM\SOFTWARE\Microsoft\Internet Explorer\Main - Start Page] = hxxp://start.funmoods.com/?f=1&a=adknlg&chnl=adknlg&cd=2XzuyEtN2Y1L1Qzuzzzzzy0F0F0AyD0D0AtBtAzy0E0EtAtDtN0D0Tzu0CtCzytCtN1L2XzutBtFtCtFtDtFtAtDtC&cr=668395467 --> hxxp://www.google.com
 
-\\ Google Chrome v26.0.1410.64
 
File : C:\Users\Tommy Kellis\AppData\Local\Google\Chrome\User Data\Default\Preferences
 
[OK] File is clean.
 
*************************
 
AdwCleaner[S1].txt - [10373 octets] - [22/04/2013 09:01:58]
 
########## EOF - C:\AdwCleaner[S1].txt - [10434 octets] ##########
 

rogue killer would not complete and produce a log. I have tried for days.

 

Thanks Gringo!!!



#4 gringo_pr

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Posted 23 April 2013 - 01:01 PM


Hello tkellis1

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 tkellis1

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Posted 24 April 2013 - 10:55 AM

Gringo, i ran combofix and i never got a report from it. The randomness of the music and ads playing is not happening, but it was really just random and out of the blue. Even to the point when i wasnt using the computer.

 

any suggestions regarding getting a report from combofix



#6 gringo_pr

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Posted 24 April 2013 - 01:06 PM


Hello tkellis1

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
after combofix has finished its scan please post the report back here.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 tkellis1

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Posted 25 April 2013 - 02:09 PM

Gringo,

Here is where we are.

the combofix was started in safe mode. it gave the following error

error at "C:\32788R22FWJ\pev.3XE"

 

options were to quit program, ignore, or retry. I did each and the error is still there.

 

Thanks



#8 gringo_pr

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Posted 25 April 2013 - 02:50 PM



Hello tkellis1


I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.
  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it

    If the forum still complains about it being to long send me everything that is at the end of the report after where it says

    ==================
    Scan finished
    ==================
and I will see if I want to see the whole report

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit
2.Unzip the contents to a folder in a convenient location.
3.Open the folder where the contents were unzipped and run mbar.exe
4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
6.Wait while the system shuts down and the cleanup process is performed.
7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
  • •Internet access
    •Windows Update
    •Windows Firewall
9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
10.Verify that your system is now functioning normally.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and MBAR

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#9 gringo_pr

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Posted 29 April 2013 - 01:12 AM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#10 tkellis1

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Posted 29 April 2013 - 07:41 AM

Gringo, i was away from my office where computer is. so i decided to give it a few days. it appears to function properly.

 

on a wierd side note. my cellohone might have the same issue. it played some random music this weekend, then just this morning it started making an odd sound or 2.

its a galaxy s3



#11 gringo_pr

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Posted 29 April 2013 - 07:49 AM


Hello tkellis1

THIS virus cannot infect the phone - different OS

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
after combofix has finished its scan please post the report back here.

Gringo
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#12 gringo_pr

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Posted 03 May 2013 - 05:24 AM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#13 tkellis1

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Posted 03 May 2013 - 11:45 AM

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo

gringo, i have been kind of busy, but i will run these checks thiss afternoon.

ThANKS



#14 gringo_pr

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Posted 03 May 2013 - 12:51 PM

no problem and thanks for letting me know


gringo
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#15 tkellis1

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Posted 03 May 2013 - 02:56 PM

in safe mode. it gave me the same error as before:

error at "C:\32788R22FWJ\pev.3XE"

 

i aborted and replied here






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