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Spamhaus Ransomware Virus - files locked


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#1 angie111

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Posted 21 April 2013 - 05:00 PM

We have been dealing with this problem since April 4th, and haven't been able to get this resolved.  Pretty sure the virus is gone, but most of our personal files have all be renamed to *.*.html.  There are other threads regarding this, but I haven't been able to resolve this by reading them. 

 

I originally ran malwarebytes immediately and also did a Norton Scan.  A few things were found and quarantined.  Nothing gave me access to the files though.  After a few days of not being able to figure it out, we took computer to a repair guy who said he could fix it, but he couldn't.  He tried lots of various things, but nothing worked.  Then took it to another computer guy who worked on it for several days and still couldn't fix it.  There have been a variety of scans from every possible program...none of the decrypt programs work either because they aren't even recognizing that the files are encrypted.  They may not be.  I'm thinking that there is something in the registry blocking access.  Have played with permissions in file properties, but it doesn't help. 

 

Really desperate to get access back to the files before we do a complete reinstall.  The backup drive was attached, so all of the backups are lost too. 

 

I ran the dds scan and zipped the two logs.  I will attach.  Also have logs from probably a dozen other various scans if needed, or can redo them.  Mostly need to get the files back and hoping that it's not too late.

 

Well, not seeing where to attach files, so I guess I'll wait for further instructions.

 

Thanks.

 

 



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#2 boopme

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Posted 21 April 2013 - 08:48 PM

Hello angie. Please repost the above with your DDS log here

Virus, Trojan, Spyware, and Malware Removal Logs

 

 

Let me know if all went well.


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#3 angie111

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Posted 21 April 2013 - 10:16 PM

Ok.  Did it.  Thanks.



#4 boopme

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Posted 22 April 2013 - 10:24 AM

Thank you.

You're in good hands now with gringopr
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 2 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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