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Computer randomly freezing


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#1 speedygeek

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Posted 20 April 2013 - 11:52 PM

Just yesterday night, my computer started having these random freezes. The computer is roughly 2 years old, and I never had any issues with it (apart from it occasionally BSODing on certain flash videos, which I solved with a flash update). 

 

Here's what happens (steps 1-2 happen simultaneously in ~1 second)

 

1) fan turns off

2) everything stops responding (mouse, keyboard, whathaveyou)

3) after awhile computer shuts down

 

Just when this happens is completely random as far as I can tell. It has happened a few hours after computer was turned on, a few minutes after I boot into Windows, a few seconds after I boot into Windows... The applications I have open do not seem to have an effect on this.

 

It also happens in Safe Mode. BUT it does not seem to happen in linux. (I dual boot)

 

I have memtest86+ that came with my linux, and that came up clean. I tried scanning for malware with malwarebytes, hijackthis, MSE. All clean. I tried system restore to a system restore point before this jazz started happening. 

 

Nothing I tried has solved the problem. I googled around online and saw that someone with same laptop as I have said their wireless card caused this issue. I tried disabling wireless in Windows. Nope. It doesn't seem to be a temperature issue, since I have a laptop cooler and also have Core Temp on so I can watch the temps. 

 

Here are some specs:

 

Asus N61JQ

Intel i7 Q 740

4GB RAM

ATI Mobility HD 5730

 

I haven't tried reformatting yet, but I have a Skype Job Interview in 2 days so I'd like to avoid that if I can. Any help?

 

EDIT: I have also tried the Windows 7 Hotfix. Said it doesn't apply to my computer.


Edited by speedygeek, 20 April 2013 - 11:53 PM.


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#2 hamluis

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Posted 21 April 2013 - 10:55 AM

What temps do you reflect for the CPU?

 

Louis



#3 speedygeek

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Posted 21 April 2013 - 03:20 PM

~roughly 60-65 C when I'm not doing much besides browsing the web, using office, etc in Windows. When I am doing stuff on linux temps seem somewhat similar. If I am doing CPU intensive stuff on either the temps climb up to ~70-77 C but I've yet to see it go higher.

#4 hamluis

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Posted 22 April 2013 - 03:32 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis

 



#5 speedygeek

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Posted 22 April 2013 - 04:09 PM

MiniToolBox by Farbar  Version:21-04-2013
Ran by ####### (administrator) on 22-04-2013 at 17:06:19
Running from "C:\Users\#######\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/22/2013 01:50:50 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/22/2013 01:50:50 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=3800}. The service will attempt to automatically correct this problem by rebuilding the index.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/22/2013 01:48:36 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (04/22/2013 01:48:36 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
 
Context: Windows Application
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (04/22/2013 01:48:36 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (04/22/2013 01:48:36 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
Element not found.  (HRESULT : 0x80070490) (0x80070490)
 
Error: (04/22/2013 01:48:36 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/22/2013 01:48:36 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.
 
Context: Windows Application, SystemIndex Catalog
 
 
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (04/22/2013 01:48:36 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (04/22/2013 01:48:36 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.
 
 
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
 
System errors:
=============
Error: (04/22/2013 02:59:57 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (04/22/2013 02:59:17 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (04/22/2013 02:59:17 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (04/22/2013 02:59:17 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (04/22/2013 01:48:36 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (04/22/2013 01:48:36 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473536.
 
Error: (04/22/2013 00:03:38 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (04/22/2013 00:03:38 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473536.
 
Error: (04/21/2013 07:05:43 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: 
%%1056
 
Error: (04/21/2013 07:05:13 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
 Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 8.2.1)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Flash Player 11 Plugin (Version: 11.4.402.287)
Adobe Shockwave Player 11.6 (Version: 11.6.7.637)
Alcor Micro USB Card Reader (Version: 1.6.17.25401)
ASUS AI Recovery (Version: 1.0.8)
ASUS CopyProtect (Version: 1.0.0015)
ASUS FancyStart (Version: 1.0.8)
ASUS Power4Gear Hybrid (Version: 1.1.29)
ASUS Splendid Video Enhancement Technology (Version: 1.02.0028)
ATI AVIVO64 Codecs (Version: 10.12.0.00122)
ATK Generic Function Service (Version: 1.00.0008)
ATK Hotkey (Version: 1.0.0055)
ATK Media (Version: 2.0.0007)
ATKOSD2 (Version: 7.0.0009)
Auslogics Registry Cleaner (Version: 2.5)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0122.858.16002)
Catalyst Control Center Graphics Full Existing (Version: 2010.0122.858.16002)
Catalyst Control Center Graphics Full New (Version: 2010.0122.858.16002)
Catalyst Control Center Graphics Light (Version: 2010.0122.858.16002)
Catalyst Control Center Graphics Previews Common (Version: 2010.0122.858.16002)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0122.858.16002)
Catalyst Control Center InstallProxy (Version: 2010.0122.858.16002)
Catalyst Control Center Localization All (Version: 2010.0122.858.16002)
CCC Help Chinese Standard (Version: 2010.0122.0857.16002)
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CCC Help Thai (Version: 2010.0122.0857.16002)
CCC Help Turkish (Version: 2010.0122.0857.16002)
ccc-core-static (Version: 2010.0122.858.16002)
ccc-utility64 (Version: 2010.0122.858.16002)
CCleaner (Version: 4.00)
Choice Guard (Version: 1.2.87.0)
ControlDeck (Version: 1.0.5)
Core Temp 1.0 RC5 (Version: 1.0)
Defraggler (Version: 2.13)
eReg (Version: 1.20.138.34)
ETDWare PS/2-x64 7.0.5.10_WHQL (Version: 7.0.5.10)
Express Gate (Version: 1.4.5.0)
Fast Boot (Version: 1.0.5)
Foxit Reader (Version: 6.0.2.413)
Google Chrome (Version: 26.0.1410.64)
Google Talk Plugin (Version: 3.4.2.8800)
ImgBurn (Version: 2.5.7.0)
Intel® Management Engine Components (Version: 6.0.0.1179)
Java 7 Update 17 (64-bit) (Version: 7.0.170)
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
Logitech Gaming Software (Version: 8.45.88)
Logitech Gaming Software 8.45 (Version: 8.45.88)
MagicDisc 2.7.106
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Mass Effect 2 (Version: 1.02)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
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Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
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Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 19.0.2 (x86 en-US) (Version: 19.0.2)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
Mumble 1.2.3 (Version: 1.2.3)
NEC Electronics USB 3.0 Host Controller Driver (Version: 1.0.18.0)
Notepad++ (Version: 6.3.2)
NVIDIA PhysX (Version: 9.12.0613)
Python 2.7.3 (64-bit) (Version: 2.7.3150)
Realtek High Definition Audio Driver (Version: 6.0.1.6037)
Revo Uninstaller 1.94 (Version: 1.94)
Sandboxie 3.76 (64-bit) (Version: 3.76)
SecureW2 Enterprise Client 3.5.8
Skype™ 6.3 (Version: 6.3.105)
SRS Premium Sound Control Panel (Version: 1.8.4300)
Steam (Version: 1.0.0.0)
swMSM (Version: 12.0.0.1)
Team Fortress 2
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2768024) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VLC media player 2.0.6 (Version: 2.0.6)
WIDCOMM Bluetooth Software (Version: 6.2.5.500)
Windows Driver Package - Broadcom Bluetooth  (07/29/2009 6.1.7100.0) (Version: 07/29/2009 6.1.7100.0)
Windows Driver Package - Broadcom HIDClass  (06/11/2009 6.2.0.9500) (Version: 06/11/2009 6.2.0.9500)
WinFlash (Version: 2.30.1)
WinSCP 5.1.2 (Version: 5.1.2)
Wireless Console 3 (Version: 3.0.15)
Xirrus Wi-Fi Inspector (Version: 1.2.0000)
μTorrent (Version: 3.2.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 42%
Total physical RAM: 4020.53 MB
Available physical RAM: 2311.67 MB
Total Pagefile: 8039.24 MB
Available Pagefile: 6010.03 MB
Total Virtual: 4095.88 MB
Available Virtual: 3981.44 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:116.44 GB) (Free:48.33 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:306.5 GB) (Free:176.71 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\$$$$$$$-PC
 
Administrator            Guest                    $$$$$$$$              
 
 
**** End of log ****
 

http://speccy.piriform.com/results/xO5C5bviDey5DlLuYBoddW4



#6 hamluis

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Posted 23 April 2013 - 09:34 AM

Your component temps are fine, eliminate overheating.

 

Large number of errors indicating file corruption.

 

Could be a file...file system...or hard drive problem being the root cause.

 

Before I even thought about reinstalling, I would run the appropriate hard drive diagnostic,

 

SeaTools for DOS Seagate and Samsung Drives - http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=seatooldreg&vgnextoid=480bd20cacdec010VgnVCM100000dd04090aRCRD

 

Before I did that...I would try running the chkdsk /r command from the command prompt.

 

The presence of uTorrent always makes me think of the possibility of malware.

 

The fact that safe mode exhibits the same problems...but your linux install doesn't...would seemingly point to a possible problem only with your Windows install and the hard drive space used by it.  IMO, that doesn't negate the possibility of malware.

 

You posted no data indicating that your wireless figures into your current problems...I would bypass that line of thought.

 

Louis



#7 speedygeek

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Posted 24 April 2013 - 11:54 AM

Ok, running chkdsk /r wrecked my system. System repair and doing a couple other things I somehow managed to get it to boot again. Here are the error logs: I use uTorrent for only torrenting linux ISO from using their site... I doubt that I have a malware. System errors: ============= Error: (04/24/2013 00:44:02 PM) (Source: Service Control Manager) (User: ) Description: The Windows Search service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service. Error: (04/24/2013 00:44:02 PM) (Source: Service Control Manager) (User: ) Description: The Windows Search service terminated with service-specific error %%-1073473536. Error: (04/24/2013 00:43:31 PM) (Source: Service Control Manager) (User: ) Description: The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service. Error: (04/24/2013 02:24:10 AM) (Source: Service Control Manager) (User: ) Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: %%1056 Error: (04/24/2013 02:23:55 AM) (Source: Service Control Manager) (User: ) Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: %%1056 Error: (04/24/2013 02:23:40 AM) (Source: Service Control Manager) (User: ) Description: The Windows Search service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service. Error: (04/24/2013 02:23:40 AM) (Source: Service Control Manager) (User: ) Description: The Windows Search service terminated with service-specific error %%-1073473536. Error: (04/24/2013 02:23:25 AM) (Source: Service Control Manager) (User: ) Description: The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service. Error: (04/24/2013 02:21:58 AM) (Source: EventLog) (User: ) Description: The previous system shutdown at 2:18:09 AM on ?4/?24/?2013 was unexpected. Error: (04/24/2013 02:17:09 AM) (Source: EventLog) (User: ) Description: The previous system shutdown at 1:52:28 AM on ?4/?24/?2013 was unexpected.




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