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*COMPLETE* Shutdown Problem - I'm stumped, I replaced everything.


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#1 denral

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Posted 20 April 2013 - 06:17 AM

Okay guys, the title of this website really is describing my emotions well at the moment. I went through every possible idea I could think of prior to coming here....and perhaps I should have done that all along. This is my problem.

It all started about 1.5 years ago shortly after building my computer, I noticed that the computer will actually RANDOMLY completely shutdown. No beeps, no blue screen. nothing. Just a complete and utter immediate powerdown as if you unplugged the power in the room. It could be when on the desktop (notably less often), or when I'm browsin the internet, or mostly when I play computer games (usually what I am on my desktop for). I want to stress though that I have had it happen in all environments and at completely random intervals. The only thing that is nonconsistent is after a certain amount of time (couple days) the problem will stop happening altogether until the next time I reboot/shut off my computer. Then it randomly occurs often again basically until I survive long enough. Time for the details.

The first thing I thought of, was powersupply. I replaced the powersupply and my problem still persisted. To make a long story short, this is what else I did over the last year.

-First thing I did was check driver/BIOS updates etc. Issue persisted.

-Oddly enough the few times I have ran furtest (whatever the program is called with the donut that blows up your computer internally) my gpu/cpu maintained well and I couldn't get the problem to happen.
-Checked temperatures - Computer seems to hover in the 50s ©  @ max and my house is usually in the 60s (F) so not a warm environment.
-RMA'd my motherboard, got a brand new replacement.
-Upgraded my RAM (Still same issues - MEMtest showed no issues but I just wanted to upgrade here)
-Replaced hard drive & started from a blank slate (problem actually corrupted my previous hdd over time)
-Took out video card, used on board motherboard vid card and it still happened, same thing.
-Replaced Power Supply Cord (heh)
-RMA'd my CPU Chip and received a replacement (Yeah I know, pretty much 1 in a million chance here but I got desperate)
-Even unplugged a small fan that came with the case wondering if something was short circuiting.
-This might be a bit excess, but problem is not isolated to my location.

I'm getting pretty desperate and this problem is particularly annoying. I appreciate any and all help.  I feel that this problem is not hardware related, and beyond that, I know pretty much nothing. I had a friend wondering about voltages, that perhaps they were configured improperly. I'm not sure if that is a legitimate concern, but I would like to know what people here think. I may need a little handholding, or if you tell me to do something I have no problem googling around and figuring it out. Again, thank you for anything and everything! I hope we can get my computer to work properly!

Here is a copy and paste of specs from Speccy:

[edit] - speccy link: http://speccy.piriform.com/results/sErM87AOqYwkiAz0BuKbGBU

 

Operating System
Microsoft Windows 7 Ultimate 64-bit SP1
CPU
AMD Phenom II X4 840 15 °C
Propus 45nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 799MHz (11-11-11-28)
Motherboard
ASUSTeK Computer INC. M5A88-V EVO (AM3R2) 30 °C
Graphics
( Onboard )ASUS VS247 (1680x1050@60Hz)
1024MB AMD Radeon HD 6800 Series (Gigabyte)
Hard Drives
932GB Seagate ST31000524AS ATA Device (SATA) 28 °C
Optical Drives
ASUS DRW-24B1ST a ATA Device

Edited by denral, 20 April 2013 - 12:09 PM.


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#2 noknojon

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Posted 20 April 2013 - 06:52 AM

Hello and Welcome -

Can you actually post a Speccy link > How to Publish a snapshot with Speccy <<-- Bleeping Computer Directions Here

This will give the full details of the system, cards, HDD, and a few other details -

 

> > This might be a bit excess, but problem is not isolated to my location. < < Is this referring to Internet or something else ?

Was this an install from new Genuine M/soft Disks or a copy from your last system ?

 

These are just a few "general questions" to get a basic idea of your problem :)

 

Thank You -



#3 dc3

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Posted 20 April 2013 - 09:48 AM

Have you tried using a different receptacle?


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#4 coxchris

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Posted 20 April 2013 - 10:40 AM

This happen one time I had a computer with the same problem (it was a generic workstation and we replace the powersupply) It was on  the same circuit as the refrigerator,  Since you replace  everything and no luck. We have to talk about power distribution 

 

 

Do you plug in your computer directly in to your wall or do you have any surge protector to regulate your power to the computer. 


Edited by coxchris, 20 April 2013 - 10:41 AM.

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#5 denral

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Posted 20 April 2013 - 12:17 PM

Speccy link posted in description! Thanks for the headsup

"> > This might be a bit excess, but problem is not isolated to my location. < < Is this referring to Internet or something else ?"
Location was indeed referring to internet as well as the same issues happened when I took my comp.

"Was this an install from new Genuine M/soft Disks or a copy from your last system ?"
And the installations were done using a burned disc of a digital copy I purchased through Microsoft.

"Have you tried using a different receptacle?"
I assume you are referring to case here? Actually, no, I have not. I was wondering in the back of my head if that could indeed be an issue, but I wasn't sure. If this is legitimate I could attempt to replace the case.

In regards to surge protectors, yes I do plug into a heavy duty surge protector. I also did plug it into a surge protector (different one) when I attempted to use it at another house. I suppose I haven't attempted to plug it into directly just yet because I've never had an issue with it in the past. Would be easy to test though and I could do that.



#6 dc3

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Posted 20 April 2013 - 12:38 PM

What I'm referring to is the power outlet (receptacle) in the wall where you plug into.


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#7 denral

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Posted 20 April 2013 - 02:23 PM

Ah, gotcha. Yes, it has been duplicated in different receptacles. 

Thanks for the ideas guys, anything is appreciated!


Edited by denral, 20 April 2013 - 02:24 PM.





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