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WinXP loads the home page but will not accept any further urls.


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13 replies to this topic

#1 tommytx

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Posted 19 April 2013 - 02:41 PM

Multimedia Center M7000 Win XP.. when double clicked, the IE8 Browser loads along with the home page and seems to be fine... however if you type any other URL it will lock up and never leave the page it is on.

Also during this time following loading of the home page and before lockup... if you try to view "properties" that button is already locked... I reloaded Windows 8 with negative results.. then removed windows 8 and reloaded with no change.

 

The only other thing I noticed is a few days ago Fire Fox would freeze up... for maybe 5 seconds then ok.. then every 5 seconds freeze for 5 seconds... giving me time to type about 5 or 6 characters at a time..

 

I did run the dds.txt file with attachement but have no idea what i am looking at... and don't know if this could be a virus or not. Norton and Ad-aware antivirus does not pick it up they say all is well..

 

Also if we decide you need to see the DDS, is it best to have IE loaded or unloaded...

 

Thanks

Tom

 



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#2 hamluis

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Posted 19 April 2013 - 03:26 PM

There is a notice on the main page of this forum...relative to malware logs...you should read it :).

 

No DDS, OTL, HijackThis, or ComboFix logs should be posted in this forum.

  Posted by Grinler

 

Please...no DDS logs here, particularly so since everything that goes wrong with a computer...does not have to be malware.

 

OTOH...the first logical suspect in my world...would be your hard drive.

 

But let's invest some time/energy into getting data that we can use in this forum.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Did you try restting IE to default settings? 

 

Are you saying that Firefox doesn't respond today...in the same manner as IE?  You have no problems using Firefox today?

 

Are your specified browser problems...the only problems with your system which you have noticed?

 

Louis



#3 tommytx

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Posted 19 April 2013 - 07:51 PM

Here is the data request... Thank you for looking..

 

First the link you reqested: http://speccy.piriform.com/results/JfNdZeSmHL8TQKJrLnobgGD

 

and the answers to  your questions... and I did read the section you requested at the front of the forum.

 

Did you try restting IE to default settings?
***************************************************
The only way I know to reset the IE to default, would be via Tools drop down and selecting Properties.
As I commented earlier when I  try to get into the properties area.. it instantly locks up.
I also assumed that when I deleted/totally removed the old IE and loaded a new one that it hopefully
would come up at default... Is there another way to set it to default that I am not aware of?
Monitor Task Manager..
Firefox: No drastic change in commit charge or CPU usage..
 

You have no problems using Firefox today?

******************************************************

Yes but Firefox is intermittent problems and not always like IE.. but very consistent.. been doing it all day but now while I am writing this post firefox is doing perfect... not sure they are related, but the halt does seem similar.. FF is lock 5 sec and Run ok 15 seconds over and over when doing it.

At the moment FF is perfect... But IE never works at all... locked always after loading the home page.

 

Are you saying that Firefox doesn't respond today...in the same manner as IE?

******************************************************
Fire fox still is locking up for about 5 to 6 seconds then frees up and runs normal..
For example if you are typing in a text box on firefox... you can type "Now is the... locks 5 sec... time for all good men.. then fine for 15 sec..
However the keyboard is accepting input just holding it for process late because if I keep typing no character will output but
after the delay it will type the ones I typed in the dark...

 

Are your specified browser problems...the only problems with your system which you have noticed?
*************************************
Basically yes... but awhile back I had a power supply fail and it apparently knocked out the all USB ports (both front and back)
so since that point i have to run the mouse and keyboard on the old round plug ports. But that does not seem to be relevant since
this lockup did not begin until several months after the power supply replacement... I would love to find that problem with the
usb ports also but I have been working around it..using the old timey mouse and keyboard..
That was the only thing I noticed after the powersuply fail. so no reason to think
that might be relevant.

 

Without a complete shutdown and restart they only way to break out IE so it can be closed is use the Red X upper right hand corner twice then pull up the Windows Task Manager with a CTRL alt Del and then manually kill the dumpprep.exe file... that is all that will kill it.  normally I can kill FF ok.

Thank you so much for exposing me to all these new tools.. Maybe one day I can fix it myself.


MiniToolBox by Farbar  Version:05-03-2013
Ran by HP_Administrator (administrator) on 19-04-2013 at 19:40:02
Running from "C:\Documents and Settings\HP_Administrator\My Documents\Downloads"
Microsoft Windows XP Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/19/2013 06:40:24 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/19/2013 06:40:18 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/19/2013 11:58:44 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/19/2013 11:42:19 AM) (Source: Application Hang) (User: )
Description: Hanging application ShopSafe.exe, version 3.4.13.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/19/2013 11:38:07 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (04/19/2013 11:38:07 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (04/19/2013 11:38:07 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (04/19/2013 11:38:07 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (04/19/2013 11:07:50 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/19/2013 11:07:19 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (04/19/2013 11:53:12 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {7F6316B4-4D69-4765-B0A3-B2598F2FA80A} did not register with DCOM within the required timeout.

Error: (04/19/2013 11:52:29 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {7F6316B4-4D69-4765-B0A3-B2598F2FA80A} did not register with DCOM within the required timeout.

Error: (04/19/2013 11:40:43 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {7F6316B4-4D69-4765-B0A3-B2598F2FA80A} did not register with DCOM within the required timeout.

Error: (04/19/2013 11:39:54 AM) (Source: Service Control Manager) (User: )
Description: The Intel® Quick Resume technology service hung on starting.

Error: (04/19/2013 11:38:38 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {7F6316B4-4D69-4765-B0A3-B2598F2FA80A} did not register with DCOM within the required timeout.

Error: (04/19/2013 11:21:10 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {7F6316B4-4D69-4765-B0A3-B2598F2FA80A} did not register with DCOM within the required timeout.

Error: (04/19/2013 11:20:24 AM) (Source: Service Control Manager) (User: )
Description: The Intel® Quick Resume technology service hung on starting.

Error: (04/19/2013 11:19:00 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {7F6316B4-4D69-4765-B0A3-B2598F2FA80A} did not register with DCOM within the required timeout.

Error: (04/19/2013 09:45:50 AM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (04/18/2013 11:26:50 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {7F6316B4-4D69-4765-B0A3-B2598F2FA80A} did not register with DCOM within the required timeout.


Microsoft Office Sessions:
=========================
Error: (04/19/2013 06:40:24 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (04/19/2013 06:40:18 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (04/19/2013 11:58:44 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (04/19/2013 11:42:19 AM) (Source: Application Hang)(User: )
Description: ShopSafe.exe3.4.13.0hungapp0.0.0.000000000

Error: (04/19/2013 11:38:07 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}

Error: (04/19/2013 11:38:07 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {7B849a69-220F-451E-B3FE-2CB811AF94AE}

Error: (04/19/2013 11:38:07 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}

Error: (04/19/2013 11:38:07 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {7B849a69-220F-451E-B3FE-2CB811AF94AE}

Error: (04/19/2013 11:07:50 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (04/19/2013 11:07:19 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000


=========================== Installed Programs ============================

5600 (Version: 50.0.206.000)
5600_Help (Version: 50.0.206.000)
5600Trb (Version: 50.0.206.000)
7-Zip 9.21 (Version: 9.21.00.0)
Ad-Aware Antivirus (Version: 10.5.1.4369)
Ad-Aware Security Add-on (Version: 2.5.0.6)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.149)
Adobe Flash Player 11 Plugin (Version: 11.5.502.110)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
AI RoboForm (All Users)
AiO_Scan (Version: 50.0.206.000)
AiOSoftware (Version: 50.0.206.000)
ALIAS Find And Replace 1.3.0 (Version: 1.3.0)
Apple Application Support (Version: 2.3)
AutoIt v3.3.8.1
AutoUpdate (Version: 1.0)
BufferChm (Version: 70.0.170.000)
CP_AtenaShokunin1Config (Version: 70.0.170.000)
CP_CalendarTemplates1 (Version: 70.0.170.000)
cp_LightScribeConfig (Version: 70.0.170.000)
cp_OnlineProjectsConfig (Version: 70.0.170.000)
CP_Package_Basic1 (Version: 70.0.170.000)
CP_Package_Variety1 (Version: 70.0.170.000)
CP_Package_Variety2 (Version: 70.0.170.000)
CP_Package_Variety3 (Version: 70.0.170.000)
CP_Panorama1Config (Version: 70.0.170.000)
cp_PosterPrintConfig (Version: 70.0.170.000)
cp_UpdateProjectsConfig (Version: 70.0.170.000)
CueTour (Version: 70.0.170.000)
Customer Experience Enhancement (Version: Customer Experience Enhancement -1.0.0.1680)
Data Fax SoftModem with SmartCP
Destinations (Version: 70.0.170.000)
DivX (Version: 5.2.1)
DocProc (Version: 5.2.0.0)
DriveCopy 2.02
DuckCapture Standard 2.7 (Version: 2.7)
Easy Internet Sign-up (Version: FE UI-4.1.0.1680)
Enhanced Multimedia Keyboard Solution
eSupportQFolder (Version: 1.00.0000)
Expresso (Version: 3.0.4750)
Fax (Version: 50.0.206.000)
Flash Grabber 1.0 (Version: 1.0)
FullDPAppQFolder (Version: 1.00.0000)
GemMaster Mystic
Google Chrome (Version: 26.0.1410.64)
Google Talk (remove only)
Google Talk Plugin (Version: 3.17.0.12440)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.135)
GoToMeeting 5.5.0.1132 (Version: 5.5.0.1132)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HP Boot Optimizer (Version: 3.0.0)
HP DigitalMedia Archive (Version: 2.0)
HP DVD Play 2.1
HP Image Zone Express (Version: 1.5.1.29)
HP Imaging Device Functions 7.0 (Version: 7.0)
HP Photosmart for Media Center PC
HP Photosmart Premier Software 6.5 (Version: 6.5)
HP PSC & OfficeJet 5.3.B
HP Software Update (Version: 3.0.7.014)
HP Solution Center & Imaging Support Tools 5.3 (Version: 5.3)
HP Web Helper
HPPhotoSmartExpress (Version: 70.0.170.000)
HPProductAssistant (Version: 53.0.13.000)
HpSdpAppCoreApp (Version: 3.00.0000)
InstantShareDevices (Version: 70.0.170.000)
Intel® Matrix Storage Manager
Intel® PRO Network Connections Drivers
Intel® Quick Resume Technology Drivers
Intel® Viiv™ Software (Version: 1.0.3.2019)
iolo technologies' Search and Recover (Version: 5.4.12)
Ipswitch WS_FTP 12 (Version: 12.3)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
LightScribe  1.4.136.1 (Version: 1.4.136.1)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Download Manager (Version: 1.2.1)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Money 2006 (Version: 15)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Works (Version: 08.04.0623)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
muvee autoProducer 5.0 (Version: 5.00.050)
muvee autoProducer unPlugged 2.0 (Version: 2.0.0)
My HP Games (Version: HPCMPQ1404)
Nero 7 Essentials (Version: 7.02.5017)
Netscape Browser (remove only)
NewCopy (Version: 50.0.206.000)
Norton AntiVirus (Version: 20.3.1.22)
NVIDIA Drivers
OptionalContentQFolder (Version: 1.00.0000)
Otto
PC-Doctor 5 for Windows (Version: 5.00.4060.15)
PhotoGallery (Version: 70.0.170.000)
ProductContext (Version: 50.0.206.000)
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
Quicken 2006 (Version: 15.1.4.5)
QuickTime (Version: 7.73.80.64)
RandMap (Version: 70.0.170.000)
Rapid CSS 2014 v12.0 (Version: 12.0)
Readme (Version: 50.0.206.000)
Realtek High Definition Audio Driver
RegistryWizard 3.1.12.410
Remove WeatherBug Installer
Replay Media Catcher 4 (4.4.5) (Version: 4.4.5)
Rhapsody
Scan (Version: 5.2.0.0)
ScannerCopy (Version: 5.2.0.0)
Search Protect by conduit (Version: 1.4.0.65)
Segoe UI (Version: 14.0.4327.805)
ShopSafe (Version: 1.4.3.0)
ShopSafe (Version: 3.4.13.0)
SkinsHP1 (Version: 70.0.170.000)
Skype Click to Call (Version: 5.10.9560)
Skype™ 6.3 (Version: 6.3.105)
SlideShow (Version: 70.0.170.000)
SlideShowMusic (Version: 70.0.170.000)
Software Version Updater (Version: 1.1.3.6)
SolutionCenter (Version: 50.0.152.000)
Sonic Express Labeler (Version: 2.1.0)
Sonic MyDVD Plus (Version: 6.2.0)
Sonic RecordNow Audio (Version: 2.0.6)
Sonic RecordNow Copy (Version: 2.0.6)
Sonic RecordNow Data (Version: 2.0.6)
Sonic Update Manager (Version: 3.0.0)
Sonic_PrimoSDK (Version: 70.0.170.000)
Status (Version: 53.0.13.000)
Traffic Travis 4.1.0
TrayApp (Version: 53.0.13.000)
Unload (Version: 7.0.0)
Update for Windows XP (KB912945) (Version: 1)
Update for Windows XP (KB932823-v3) (Version: 3)
Update Rollup 2 for Windows XP Media Center Edition 2005
Updates from HP (remove only)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 53.0.13.000)
WildTangent Web Driver
Windows Imaging Component (Version: 3.0.0.0)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Media Format Runtime
Windows XP Hotfix - KB873339 (Version: 20041117.092459)
Windows XP Hotfix - KB883667 (Version: 20040812.104354)
Windows XP Hotfix - KB885250 (Version: 20050118.202711)
Windows XP Hotfix - KB885835 (Version: 20041027.181713)
Windows XP Hotfix - KB885836 (Version: 20041028.173203)
Windows XP Hotfix - KB887472 (Version: 20041014.162858)
Windows XP Hotfix - KB887742 (Version: 20041103.095002)
Windows XP Hotfix - KB888113 (Version: 20041116.131036)
Windows XP Hotfix - KB890175 (Version: 20041201.233338)
Windows XP Hotfix - KB891781 (Version: 20050110.165439)
Windows XP Hotfix - KB892050 (Version: 3)
Windows XP Hotfix - KB893066 (Version: 1)
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB912067
WinRAR archiver
Wondershare Video Converter Ultimate(Build 6.0.3.2) (Version: 6.0.3.2)

========================= Memory info: ===================================

Percentage of memory in use: 59%
Total physical RAM: 2046.38 MB
Available physical RAM: 826.61 MB
Total Pagefile: 3936.98 MB
Available Pagefile: 2720.66 MB
Total Virtual: 2047.88 MB
Available Virtual: 1989.39 MB

========================= Partitions: =====================================

1 Drive c: (HP_PAVILION) (Fixed) (Total:270.78 GB) (Free:204.13 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:8.66 GB) (Free:0.33 GB) FAT32

========================= Users: ========================================

User accounts for \\YOUR-4DACD0EA75

Administrator            ASPNET                   Guest                   
HelpAssistant            HP_Administrator         SUPPORT_388945a0        
SUPPORT_fddfa904        


**** End of log ****


 


Edited by hamluis, 20 April 2013 - 07:39 AM.
Removed tags - Hamluis.


#4 hamluis

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Posted 20 April 2013 - 08:03 AM

I see that you have Chrome also installed...any problens using it?

 

Which of these 3 browsers is the default on your system?

 

I also see that you have recovery software installed on your system.  Although I'm not a fan of Iolo products, I'm curious as to why this is installed.

 

I also see that you have been using Registry Wizard.

 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons.  Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

 

Per http://en.wikipedia.org/wiki/Windows_Registry :

 “The Windows registry stores all application settings in one logical repository (but a number of discrete files) and in a standardized form.  The registry contains important configuration information for the operating system, for installed applications as well as individual settings for each user and application. A careless change to the operating system configuration in the registry could cause irreversible damage, so it is usually only installer programs which perform changes to the registry database during installation/configuration and removal.  If a user wants to edit the registry manually, Microsoft recommends that a backup of the registry is performed before the change.  Editing the registry is sometimes necessary when working around Windows-specific issues e.g. problems when logging onto a domain can be resolved by editing the registry.  The Windows registry can be edited manually using programs such as regedit.exe, although these tools do not expose some of registry's metadata such as the last modified date.”

 

Put simply, the Windows registry is a central repository of information about all aspects of the

computer - in particular, its hardware, operating system, applications and users.

 

More per http://en.wikipedia.org/wiki/Registry_cleaner  :

“A registry cleaner is a class of third party software utility designed for the Microsoft Windows operating system, whose purported purpose is to remove redundant items from the Windows registry.

 

Registry cleaners are not supported by Microsoft, but vendors of Registry cleaners claim that they are useful to repair inconsistencies arising from manual changes to applications, especially COM-based programs.  The necessity and usefulness of registry cleaners is a controversial topic, with experts in disagreement over their benefits. The problem is further clouded by the fact that malware and scareware are often associated with utilities of this type.

 

There is a popular misconception that the value of registry cleaning lies in reducing "registry bloat". Even a neglected registry will seldom contain more than two or three thousand redundant entries. Bearing in mind that the modern registry may contain more than a million entries, the elimination of two or three thousand will not save any noticeable amount of scanning time.  Some registry cleaners make no distinction as to the severity of the errors, and many that do may erroneously categorize errors as "critical" with little basis to support it. It.  Removing or changing certain registry data can prevent the system from starting, or cause application errors and crashes

 

A poorly-designed registry cleaner may not be equipped to know for sure whether a key is still being used by Windows or what detrimental effects removing it may have. This may lead to loss of functionality and/or system instability.  While it is true that some registry cleaners are safe, these cleaners do not improve performance. The rest are a mix of snake-oil, actual malware, or dangerously powerful tools unsuited to non-professionals.”

 

For the reasons pointed out above and others…BC does not encourage/suggest that any member succumb to verbiage promoting/suggesting …a registry cleaner.

 

I also see that you cannot connect to the Windows Update site...this can be a classic sign of infection.

 

In short...you seem to have various situations that could contribute to current system problems, IMO.

 

Is this an HP netbook?  What model HP system is this?  Your data reflects no optical drive.

 

I also see that you have a fairly recent install of XP...on a system that is not recent.  Why the reinstall?

 

Louis

 



#5 tommytx

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Posted 20 April 2013 - 09:53 AM

I see that you have Chrome also installed...any problens using it?
******************************************************************
I never use chrome so I did not know the answer.. I just ran chrome thru a dozen or so webpage pulls while monitoring the Task Manager on screen... Never once did the Task manager move off the run mode during the entire test... So my answer to the question is that chrome seems to be unaffected with the lockouts.

 

Which of these 3 browsers is the default on your system?
********************************************************
Prior to the problem IE was my default normally as I use a ton of the autoit prgrams and most of them activate IE... I only have a couple of autoit running on FF.  So right now i have switched to FF since I cannot waste the lockup time and IE is basically non functional at this time... totally useless...


I also see that you have recovery software installed on your system.  Although I'm not a fan of Iolo products, I'm curious as to why this is installed.
**************************************************************************
The recovery stuff was installed several months ago when I was playing with deleting and recovering just for experience with the product... I have not used it in several months and duing that time it did not affect my system.. I can remove all of that if you think it may help us get to the bottom of it.... But NO! it is not any part of my attempt at troubleshooting this problem.. I think it is not related due to the fact that it has been in place for a long time.

 

I also see that you have been using Registry Wizard.
****************************************************
Registry wizard was run a very long time ago and not in the last several months.. if needed I can remove it also as I don't use it..  Though I am sure my registry is shabby with many programs loaded and unloaded in the past.  Matter of fact for this problem I had reloaded IE 8.. then no help so I removed ie8 then reinstalled from scratch... No change with either attempt.


Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons.  Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.
***************************************
I certainly understand that... by cleaning up something that looks lost later you might find that it was needed after all...Too Late...

 

I also see that you cannot connect to the Windows Update site...this can be a classic sign of infection.
*****************************************
I was not aware of that... so I may not have the latest update... should I try to invoke a manual update..

 

Is this an HP netbook?  What model HP system is this?  Your data reflects no optical drive.
*******************************************************************************************
Media Center PC M7000 Windows XP home.. loaded from the partioned hard drive which is the recovery section... this works well, since I have used it several times over the past years. but just hate to hit that buttton since it takes so long to get everything loaded back to my normal uses.....

 

I also see that you have a fairly recent install of XP...on a system that is not recent.  Why the reinstall?
**************************************************************************
The drive was so full and had gotten so slow.. I assumed from a huge registry.. that I decide to clean up and start over since I was setting up a new real estate data base... The drive was fully formatted and the restore invoked.. I did not invoke the repair, but a full total clean and restore and it has worked well to this point.... and about a week ago this lockup problem began.... and of course most of my program are dead in the water as they (the autoit) drives my IE and it would take a huge amount of time to convert them to drive FF and autoit as far as I know does not have scripts to drive chrome...
 



#6 tommytx

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Posted 20 April 2013 - 10:12 AM

Just noticed that I had just done all the above answers using FF and not once did the Task Manager show even one "Not Responding" and my keyboard did not lock off and on making it a pain to type.  So I said to my self... could it be time of day related... so I minimized FF and loaded IE8.. a nd all looks well and in the url line it allows me to type a new entry just like normal. Now all this time I am monitoring the Task Manager for both IE and FF reports in the task manager... FF ran all the time.. IE as soon as I pressed enter went into "Not Responding" in the task manager and the web page did not change.... even though the little IE green rectangular box at the bottom showed full green all the way across suggesting it had pretty much finished loading the page ... the top blue line that displays the title of the page remained on the original page telling me that it never loaded the next page.  and of course the usual red x kill will not work and only ctrl alt del and killing the dump.exe file in the manager will kill the page...  so even though FF seems ok right now... IE is still totally dead...even though the Manager says FF is running.. I am starting to notice a keyboard problem that is maybe a second lock up on FF keyboard when yesterday it was a 5 sec on 15 sec lock... but during this 1 sec keyboard lock.. the task manager does not have time to switch to "Not Respoinding"  I will monitor to see if it gets worse the longer the puter stays on... then if it does I will add an exteranl fan on the processor area to see what happens.

Thanks again for all the advice...I will try what ever you think as It is very important to get going again... thank god for websites like yours that help us dummies out....



#7 hamluis

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Posted 20 April 2013 - 10:38 AM

Focusing on the seeming problem with IE...I would try MS Fixit, http://support.microsoft.com/mats/ie_freezes_or_crashes AND http://support.microsoft.com/kb/923737 .

 

Louis



#8 tommytx

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Posted 20 April 2013 - 11:50 AM

When I try to load the fix progam it says I must have service pack 3 to run the program... I will try to manually update to service pack3

Back soon...



#9 hamluis

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Posted 20 April 2013 - 11:56 AM

Please..after manually installing SP3, go to the Windows Update site and install all critical updates...before trying either of the MS Fixit tools.

 

Louis



#10 tommytx

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Posted 20 April 2013 - 03:21 PM

Having some problems doing the update..without an IE browser using FF they had me download an ISO for the update.. will need to hook up a cd rom to do the iso trick.. anyway while working on that here is something i found out that might be helpful to an analytical person... not me...LOL..

 

1. Using the browser I found inside... the one with Zero addons.. IE works just fine with no lockups...

2. I tried disabling all the addons with the addon manager that comes with the no add on browser...

3. I was able to disable all of them but one.... and it would not let me disable.. it is the following:

Search Results LLC

Default Tab Browser

Browser Helper Object....

4. I did see some Google comments that it might be vicious, but did not take the time to study it.. and it did suggest I may remove it via the Control Panel if listed there... it is not listed... they said it may change its name... so I am lost again and trying to load the service pack 3...

5. Any suggestions knowing this new information?  could this be related?

I have no idea how it got there and if it should be there..

But in any case the No Addon browser works and navigates and does not lock up ever.

6. I cannot get to the addon manager via the normal browser since it locks up... so when I disabled all the addons using the (non addon browser Add on manager) is that Addon manager the same one I would need to disable the regular browser add ons also?

7. It the addon managers are one and the same then I have successfully disabled all addons with exception of the "Search Results LLC" which will not allow disabling and since it is still running that may be the problem...

8. So should I concentrate on removing that sucker somehow... any suggestions in regard to killing it...

 

Thanks

Tom


Edited by tommytx, 20 April 2013 - 03:25 PM.


#11 tommytx

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Posted 20 April 2013 - 06:22 PM

Hamluis,
You have been a godsend... even though your advice did not actually solve the problem you continual giving me ideas kept me going on the right track till I found the problem.... now maybe I can load up the service pack 3 via auto vice trying to do it manually by FF download.

The problem all the time was somehow "Live" became my IE default search provider... have no idea how that happened.. wonder if that is something the a..holes Search Results LLC put on me.. I did find where they routinely use different names. Anyway here is the solution in case someone else has a similar problem..

Since my IE browser would lock with no time to get to the Tools -> properties, I used the Start -> Run window to inject the command "inetcpl.cpl" in the Run window to force the Control Panel that comes up with Tools -> Properties...
I clicked on Settings for Default Search Provider and notice that "Live" voted themselves to be my default provider... so I smacked them out and put google... and lo.. and behold the IE browser is now perfect again... and a lot faster than ever... course all the addons are still disabled. so that may be why its running a little faster....

Anyway bottom line thank you so much for taking the time to keep coming up with things to try... you are the best..

Oh you guys are so good I would love to have some advice on troubleshooting the NO USB port operation for anything.. mouse... headsets nothing... as I said above it happened right after a failed power supply. Wonder if it wiped the chip... do you have any thoughts on pinning it down to hardware or software... and would it be best to begin another thread to work that one... also I will look around for the donation box if you have one.. you folks were worth it..

#12 hamluis

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Posted 20 April 2013 - 06:51 PM

Glad you solved one issue :), thanks for the kind words on behalf of the BC volunteers.

 

USB problems are easily dealt with.

 

a.  Step 1, go into Device Manager and uninstall each item under USB Controllers which actually has "controller" in the descriptionn.  Don't bother with any other items under USB Controllers...just uninstall each one that has "controller" in the actual item description.  Then...reboot the system.

 

b.  If no joy, try the MS Fixit, USB Problems, MS FixIt - http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-USB-devices .

 

c.  Still no joy..;.consider buying a USB controller card and installing same.  They are inexpensive and a good item to have on hand, IMO.

 

Louis

 



#13 tommytx

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Posted 20 April 2013 - 08:13 PM

You got me on a roll, and I don't want to screw up now... below is what I got..
The controllers I think you want me to tamper with have the following buttons..
Driver Details
Update Driver
Roll Back Driver
Uninstall *********** Is this what i click to remove it????
Just want to make sure before I mess it all up... and you are saying that if all is well they will reload a fresh copy from the hard drive if I uninstall them.. and restart the computer... is that correct?
Also if that fails before I buy a card should I try clicking the update button to see if an update is available... or is there a neat update company out there I can subscribe to which will auto update them for me.
Thanks again... you so far have saved me some big bucks... and it has been so aggravating to not have USB....at all.

UNIVERSAL SERIAL BUS CONTROLLERS
*********************************
Intel® ICH8 Family USB Universal Host Controller - (7 of these)
2830 I/O RANGE + IRQ23
2831 I/O RANGE + IRQ19
2832 I/O RANGE + IRQ18
2834 I/O RANGE + IRQ23
2835 I/O RANGE + IRQ19
2836 I/O RANGE + IRQ23
283A I/O RANGE + IRQ23

Unknown Device (1 unknown)

UsB Root Hub (7 of these)

Each controller has the following button...
*******************************************
Driver Details
Update Driver
Roll Back Driver
Uninstall *********** Is this what i click to remove it????


No need to worry about any of these controllers... correct..
***********************************************
iee 1394 bUS HOST CONTROLLERS
SCSU AND RAID CONTROLLERS
SOUND, VIDEO, AND GAME CONTROLLERS

#14 hamluis

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Posted 21 April 2013 - 08:16 AM

Yes, those are the ones I would remove.

 

There is no concern for controllers listed for any function other than those listed under USB Controllers.

 

USB drivers, when removed, automatically reinstall on reboot.

 

Use the Uninstall button to remove each item with "controller" listed under the USB Controller category (you can only uninstall them one at a time)...then reboot the system.

 

Louis


Edited by hamluis, 21 April 2013 - 08:18 AM.





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