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Spamhaus Ransomware and personal files


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#1 guinardspc

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Posted 19 April 2013 - 02:17 PM

I apologize if this topic is redundant... I did a search for this first and didn't seem to find much, so I thought I'd start a new topic. I've recently encountered this ransomware on one of my customers' machines. Although I was successful (I think) in removing the virus, I noticed that all the personal files (i.e. Word, Excel, PDF, etc...) were altered and then had their extensions all changed to HTML. From what little I'm finding out about this online, I'm assuming this one is new? It's been a lot of years since I've encountered anything that physically alters the personal files rather than hiding or moving them. Has anyone figured out a way to restore/repair personal files once the virus is out of the system?

Luckily for this customer, he only had a handful of stuff on his system and none of it was mission critical. So, in this case, a clean wipe and install may be the best way to be "sure" that it's gone.

Anyway, any information you have about files being altered to HTML would be great. I'd like to be able to tell him he didn't lose his files if I can...

Thanks!!

Andy

 



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#2 Elise

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Posted 19 April 2013 - 02:20 PM

Hello,

If this is Vista or up, you can try right-clicking the file and selecting "restore previous version". This will search the volume shadow copies for a possible replacement.


regards, Elise


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#3 guinardspc

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Posted 19 April 2013 - 02:45 PM

Good suggestion... I'd forgotten about that feature. I gave it a try, but unfortunately all I got was "There are no previous versions available" for each file. Any other suggestions?

 

Thanks!!



#4 guinardspc

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Posted 19 April 2013 - 02:48 PM

Additional information I should add... This system is a relatively new installation of Windows 7 64-bit. I'd just recently sold it to this customer.



#5 Elise

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Posted 19 April 2013 - 03:16 PM

Sorry, but in that case recovery is most likely not possible. Prevention really is everything with this malware and good security combined with offline backups are recommended.


regards, Elise


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#6 guinardspc

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Posted 19 April 2013 - 03:32 PM

That's kind of what I figured... just making sure I didn't miss anything before I give up on it. Thanks anyway for your time!



#7 Elise

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Posted 19 April 2013 - 04:03 PM

You're most welcome. I'm sorry there wasn't anything that could be done to help you recover the files.


regards, Elise


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#8 Elise

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Posted 19 May 2013 - 03:42 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

regards, Elise


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