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Infected PC...


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#1 Maudylou

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Posted 19 April 2013 - 12:13 PM

This is an appeal for help from someone with limited experience – please be gentle with me and my lack of technical expertise!

So, here goes…

 

I am running Windows XP (SP3)

 

Last Sunday I noticed that my C Drive had filled up almost completely – less than 1GB space left.

I have no large files or photos on my PC; they are all stored on an EHD.

 

WinDirStat revealed the only large files to be a music file, which I removed as I was having a bit of a music ‘clean-up’ anyway, and some downloads from BBC iPlayer.

I then ran AVG, Malwarebytes, Superantispyware, C Cleaner, Kaspersky TDSSKiller, and the Windows Malicious Software Removal Tool.

This cleaned up some adware and 8 rootkits and gave me 127GB of disc space back.

 

I had hoped that I had rectified the issue, but since then my C Drive is slowly filling again (8GB since Sunday).

Yesterday when trying to do a google search Firefox presented me with a message stating that the google search page was using an invalid security certificate.

 

Also, and I’m not sure if this is relevant, but I’ll mention it just in case… when I tried to rerun TDSSKiller yesterday it would not load beyond 80%. I removed it and re-downloaded yet when I tried to run it from the new download I received a message telling me that an application was already running.

 

There is obviously something nasty (and invisible) which is still there, and I am now at a complete loss as to how to deal with it.

 

Any help would be greatly appreciated. :)

 

 



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#2 boopme

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Posted 19 April 2013 - 12:39 PM

Hello and welcome, it appears to be a seated malware and we should get a deeper look. Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.
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#3 Maudylou

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Posted 19 April 2013 - 12:43 PM

Thank you. I'll do as advised and post back.



#4 Maudylou

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Posted 19 April 2013 - 01:26 PM

OK... done and posted. :)



#5 boopme

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Posted 19 April 2013 - 02:27 PM

Thank You!!
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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