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Windows Update error 0x8009310B


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3 replies to this topic

#1 natet1

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Posted 19 April 2013 - 11:25 AM

Hello -

 

I'm having trouble on a Windows XP Home (SP3) machine that has me banging my head against a wall.

 

This machine has several outstanding updates from Microsoft, and trying to install them generates error number 8009310B.

 

Things I have tried:

  • Renaming the SoftwareDistribution directory
  • Renaming the Catroot2 directory
  • Microsoft Windows Update Fixit
  • sfc /scannow
  • Malwarebytes scan (clean)
  • AVG ARL/usb scan (clean)
  • Disabling ESET NOD32

One update I was able to install was the Root Certificates update (KB931125). Every other update I've tried has failed with the above error code. I have not tried downloading update packages directly - mostly I've been working through the windowsupdate site in IE8.

 

Does anyone have any pointers to where I should look next?

 

TIA!

Nate

 



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#2 Broni

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Posted 19 April 2013 - 12:13 PM

Welcome aboard p22002758.gif

 

Download Windows Repair (All in One) from this site

Install the program then run it.

NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator".
NOTE 2. Disable your antivirus program before running Windows Repair.


Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

p22002979.gif



Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

p22002980.gif


Go to Step 4 and under "System Restore" click on Create button:

p22002982.gif


Go to Start Repairs tab and click Start button.

Leave all checkmarks as they're.
NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design.

Click on Start button.

p22003030.gif

Post Windows Repair log (_windows_repair_log.txt) which is located in the following folder:
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 natet1

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Posted 19 April 2013 - 01:32 PM

Broni -

 

Thank you for your reply! I hadn't previously come across this tool.

 

It turns out that the hard drive in this machine was on its way out. I had actually started a chkdsk run shortly after starting this thread and by the time the machine rebooted the hard drive was making very loud clicking sounds. Turned the machine off for 30 minutes and came back to it and now the hard drive is no longer even seen by the bios.

 

I do have another machine giving me trouble with updates, so I'll try this tool over there. Thanks again!

 

Nate



#4 Broni

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Posted 19 April 2013 - 01:34 PM

You're very welcome p22002759.gif


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





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