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Slow startup hangs at black screen before loading windows


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#1 agangelus

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Posted 19 April 2013 - 07:47 AM

Hi there,

 

I have just started having this problem. Everything was running fine previously. I hadn't changed anything except for a couple of recommended settings given by system mechanic which I've had on my system for a couple of years now. 

When I boot up the computer, directly after the Microsoft logo and green progress bar it hangs for up to 10 mins on a black screen. The mouse arrow is the only thing visible. The HD activity light is off. After that windows loads. The computer behaves as normal after that. I reinstalled windows and all other software, which seemed to sort the issue until I installed sp3, which has now brought me back to square 1.

 

Computer is running xp pro (media centre) with sp3.

I am using Avast free Anti-virus, Comodo Dragon Firewall and Malwarebytes pro which I've been using for more than 3 years. I also have ccleaner and spywareblaster, again for more than 3 years. 

 

Any help would be much appreciated.

 

Ali  :cherry:

 



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#2 TwinHeadedEagle

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Posted 19 April 2013 - 08:05 AM

Please download MiniToolBox --> http://www.bleepingcomputer.com/download/minitoolbox/

 

Check all of the boxes and then click on Go. When you get the report, please attach it here



#3 agangelus

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Posted 19 April 2013 - 10:30 AM

Hi there,

 

Thanks for getting back to me so soon. Below is the report generated by the minitoolbox.

 

Ali   :cherry:

 

 

 

MiniToolBox by Farbar  Version:05-03-2013
Ran by Alison (administrator) on 19-04-2013 at 16:24:05
Running from "C:\Documents and Settings\Alison\My Documents\Downloads"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
 
Windows IP Configuration
 
 
 
Successfully flushed the DNS Resolver Cache.
 
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Connected)
 
 
# ---------------------------------- 
# Interface IP Configuration         
# ---------------------------------- 
pushd interface ip
 
 
# Interface IP Configuration for "Local Area Connection"
 
set address name="Local Area Connection" source=dhcp 
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp
 
 
popd
# End of interface IP configuration
 
 
 
 
Windows IP Configuration
 
 
 
        Host Name . . . . . . . . . . . . : AGANGELUS
 
        Primary Dns Suffix  . . . . . . . : 
 
        Node Type . . . . . . . . . . . . : Unknown
 
        IP Routing Enabled. . . . . . . . : No
 
        WINS Proxy Enabled. . . . . . . . : No
 
 
 
Ethernet adapter Local Area Connection:
 
 
 
        Connection-specific DNS Suffix  . : 
 
        Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
 
        Physical Address. . . . . . . . . : 00-15-58-77-27-BF
 
        Dhcp Enabled. . . . . . . . . . . : Yes
 
        Autoconfiguration Enabled . . . . : Yes
 
        IP Address. . . . . . . . . . . . : 192.168.0.5
 
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
 
        Default Gateway . . . . . . . . . : 192.168.0.1
 
        DHCP Server . . . . . . . . . . . : 192.168.0.1
 
        DNS Servers . . . . . . . . . . . : 192.168.0.1
 
        Lease Obtained. . . . . . . . . . : 19 April 2013 14:07:36
 
        Lease Expires . . . . . . . . . . : 20 April 2013 14:07:36
 
Server:  www.routerlogin.com
Address:  192.168.0.1
 
Name:    google.com
Addresses:  173.194.41.71, 173.194.41.66, 173.194.41.64, 173.194.41.69
 173.194.41.68, 173.194.41.65, 173.194.41.72, 173.194.41.73, 173.194.41.67
 173.194.41.70, 173.194.41.78
 
 
 
Pinging google.com [173.194.41.130] with 32 bytes of data:
 
 
 
Reply from 173.194.41.130: bytes=32 time=191ms TTL=54
 
Reply from 173.194.41.130: bytes=32 time=23ms TTL=54
 
 
 
Ping statistics for 173.194.41.130:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 23ms, Maximum = 191ms, Average = 107ms
 
Server:  www.routerlogin.com
Address:  192.168.0.1
 
Name:    yahoo.com
Addresses:  206.190.36.45, 98.138.253.109, 98.139.183.24
 
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
 
 
 
Reply from 206.190.36.45: bytes=32 time=635ms TTL=40
 
Reply from 206.190.36.45: bytes=32 time=661ms TTL=40
 
 
 
Ping statistics for 206.190.36.45:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 635ms, Maximum = 661ms, Average = 648ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
 
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 15 58 77 27 bf ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.5  20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1  1
      192.168.0.0    255.255.255.0      192.168.0.5     192.168.0.5  20
      192.168.0.5  255.255.255.255        127.0.0.1       127.0.0.1  20
    192.168.0.255  255.255.255.255      192.168.0.5     192.168.0.5  20
        224.0.0.0        240.0.0.0      192.168.0.5     192.168.0.5  20
  255.255.255.255  255.255.255.255      192.168.0.5     192.168.0.5  1
Default Gateway:       192.168.0.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/18/2013 10:28:55 PM) (Source: Application Hang) (User: )
Description: Fault bucket 126833367.
 
Error: (04/18/2013 10:28:37 PM) (Source: Application Hang) (User: )
Description: Hanging application HelpCtr.exe, version 5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (04/18/2013 10:28:24 PM) (Source: Application Hang) (User: )
Description: Fault bucket 126833367.
 
Error: (04/18/2013 10:28:20 PM) (Source: Application Hang) (User: )
Description: Hanging application HelpCtr.exe, version 5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
 
System errors:
=============
Error: (04/19/2013 02:10:29 PM) (Source: Service Control Manager) (User: )
Description: The iolo System Service service hung on starting.
 
Error: (04/19/2013 01:40:46 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.2 for the Network Card with network address 0015587727BF has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).
 
Error: (04/18/2013 09:25:23 PM) (Source: DCOM) (User: AGANGELUS)
Description: The server {C288AC5A-D846-4696-8028-2DF6F508D0D9} did not register with DCOM within the required timeout.
 
 
Microsoft Office Sessions:
=========================
Error: (04/18/2013 10:28:55 PM) (Source: Application Hang)(User: )
Description: 126833367
 
Error: (04/18/2013 10:28:37 PM) (Source: Application Hang)(User: )
Description: HelpCtr.exe5.1.2600.2180hungapp0.0.0.000000000
 
Error: (04/18/2013 10:28:24 PM) (Source: Application Hang)(User: )
Description: 126833367
 
Error: (04/18/2013 10:28:20 PM) (Source: Application Hang)(User: )
Description: HelpCtr.exe5.1.2600.2180hungapp0.0.0.000000000
 
 
=========================== Installed Programs ============================
 
32 Bit HP CIO Components Installer (Version: 6.1.1)
Adobe Flash Player 10 ActiveX (Version: 10.0.22.87)
Adobe Reader 7.0 (Version: 7.0.0)
ATI - Software Uninstall Utility (Version: 6.14.10.1013)
ATI Catalyst Control Center (Version: 1.2.2113.53)
ATI Display Driver (Version: 8.19-051013a1-029129C-Foxconn)
AutoUpdate (Version: 1.1)
avast! Free Antivirus (Version: 8.0.1483.0)
BufferChm (Version: 130.0.331.000)
C4600 (Version: 130.0.425.000)
CCleaner (Version: 4.00)
Comodo Dragon (Version: 26.1.3.0)
COMODO Internet Security (Version: 6.0.2566.2708)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.372.000)
DivX (Version: 6.0)
DivX Converter (Version: 1.0.2)
DivX Player (Version: 6.0)
GeekBuddy (Version: 4.7.55)
Google Chrome (Version: 26.0.1410.64)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.135)
GPBaseService2 (Version: 130.0.371.000)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Photosmart C4600 All-In-One Driver Software 13.0 Rel .5 (Version: 13.0)
HP Print Projects 1.0 (Version: 1.0)
HP Smart Web Printing 4.5 (Version: 4.5)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 4.000.011.006)
hpPrintProjects (Version: 130.0.303.000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
hpWLPGInstaller (Version: 130.0.303.000)
iolo technologies' System Mechanic (Version: 10.1.2)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.0 Security Update (KB2742607)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Office Standard Edition 2003 (Version: 11.0.5614.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Windows Vista Upgrade Advisor (Version: 1.0.1)
Microsoft Works (Version: 08.05.0818)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
OCA Client history tool install (Version: 8.3.0980)
Power2Go 4.0
PowerDVD
PS_AIO_05_C4600_Software_Min (Version: 130.0.425.000)
Realtek AC'97 Audio (Version: 5.18)
REALTEK Gigabit and Fast Ethernet NIC Driver (Version: 1.70)
Scan (Version: 13.0.0.0)
Shop for HP Supplies (Version: 13.0)
SmartWebPrinting (Version: 130.0.373.000)
SolutionCenter (Version: 130.0.373.000)
SpywareBlaster 5.0 (Version: 5.0.0)
Status (Version: 130.0.373.000)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.376.000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Media Player 10 (KB910393)
Update for Windows Media Player 10 (KB913800)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update Rollup 2 for Windows XP Media Center Edition 2005
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 130.0.132.017)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format Runtime
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB914548
Windows XP Media Center Edition 2005 KB919803
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 41%
Total physical RAM: 1982.48 MB
Available physical RAM: 1166.16 MB
Total Pagefile: 3874.46 MB
Available Pagefile: 3020.84 MB
Total Virtual: 2047.88 MB
Available Virtual: 1972.51 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:70.45 GB) (Free:31.59 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\AGANGELUS
 
Administrator            Alison                   Graham                   
Guest                    HelpAssistant            Jevon                    
SUPPORT_388945a0         
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
18-04-2013 18:58:37 System Checkpoint
18-04-2013 19:03:17 Removed Napster
18-04-2013 19:03:30 Removed Napster Burn Engine
18-04-2013 19:25:47 avast! Free Antivirus Setup
18-04-2013 21:39:21 Installed Windows XP KB932823-v3.
18-04-2013 21:40:32 Installed Windows XP KB932823-v3.
18-04-2013 21:42:02 Installed Windows Internet Explorer 8.
18-04-2013 21:47:59 Removed GeekBuddy.
18-04-2013 22:10:04 Installed Windows XP Service Pack 3.
18-04-2013 22:35:51 Software Distribution Service 3.0
18-04-2013 23:05:07 Software Distribution Service 3.0
18-04-2013 23:51:33 Software Distribution Service 3.0
19-04-2013 00:02:43 Installed Microsoft Office Standard Edition 2003
19-04-2013 00:33:56 Installed Microsoft Windows Vista Upgrade Advisor
19-04-2013 00:52:14 Software Distribution Service 3.0
19-04-2013 11:39:09 Printer Driver Microsoft XPS Document Writer Installed
19-04-2013 11:58:28 Software Distribution Service 3.0
 
**** End of log ****


#4 TwinHeadedEagle

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Posted 19 April 2013 - 12:07 PM

Can you tell what exactly have you changed and after that this problem appeared? Did you changed some services?


Edited by TwinHeadedEagle, 19 April 2013 - 12:08 PM.


#5 Tom 0

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Posted 19 April 2013 - 03:01 PM

It sounds like new Comodo. My Comodo CIS updated itself to version 6.1 and it did do same thing. Uninstall Comodo Firewall and try to boot without it.

EDIT: Now I saw that you have Comodo 6.0. That version works with my Windows XP SP3. But still try with uninstalling it.


Edited by Tom 0, 19 April 2013 - 03:18 PM.


#6 agangelus

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Posted 19 April 2013 - 08:04 PM

Hi again,

 

No, I didn't actually change anything it was one of the recommendations system mechanic suggested, they were: in "Active Care" I enabled - Automatically defrag and compact registry and Automatically repair hard drive errors, which since the re-install I've not re-enabled....but....as of this evening have started and restarted the computer a few times now with no loitering!!! What's that all about???

 

Ali  :cherry:


Edited by agangelus, 19 April 2013 - 08:04 PM.


#7 hamluis

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Posted 20 April 2013 - 10:10 AM

I would try removing System Mechanic from the system...followed by running the chkdsk /r command and, possibly the sfc /scannow command...and see how it performs.

 

In my limited experience...hanging at a black screen may also indicate a hardware-recognition problem of some sort.  If you have a USB drive attached, I suggest ensuring that it is OFF or disconnected before booting.

 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons.  Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

 

Per http://en.wikipedia.org/wiki/Windows_Registry :

 “The Windows registry stores all application settings in one logical repository (but a number of discrete files) and in a standardized form.  The registry contains important configuration information for the operating system, for installed applications as well as individual settings for each user and application. A careless change to the operating system configuration in the registry could cause irreversible damage, so it is usually only installer programs which perform changes to the registry database during installation/configuration and removal.  If a user wants to edit the registry manually, Microsoft recommends that a backup of the registry is performed before the change.  Editing the registry is sometimes necessary when working around Windows-specific issues e.g. problems when logging onto a domain can be resolved by editing the registry.  The Windows registry can be edited manually using programs such as regedit.exe, although these tools do not expose some of registry's metadata such as the last modified date.”

 

Put simply, the Windows registry is a central repository of information about all aspects of the

computer - in particular, its hardware, operating system, applications and users.

 

More per http://en.wikipedia.org/wiki/Registry_cleaner  :

“A registry cleaner is a class of third party software utility designed for the Microsoft Windows operating system, whose purported purpose is to remove redundant items from the Windows registry.

 

Registry cleaners are not supported by Microsoft, but vendors of Registry cleaners claim that they are useful to repair inconsistencies arising from manual changes to applications, especially COM-based programs.  The necessity and usefulness of registry cleaners is a controversial topic, with experts in disagreement over their benefits. The problem is further clouded by the fact that malware and scareware are often associated with utilities of this type.

 

There is a popular misconception that the value of registry cleaning lies in reducing "registry bloat". Even a neglected registry will seldom contain more than two or three thousand redundant entries. Bearing in mind that the modern registry may contain more than a million entries, the elimination of two or three thousand will not save any noticeable amount of scanning time.  Some registry cleaners make no distinction as to the severity of the errors, and many that do may erroneously categorize errors as "critical" with little basis to support it. It.  Removing or changing certain registry data can prevent the system from starting, or cause application errors and crashes

 

A poorly-designed registry cleaner may not be equipped to know for sure whether a key is still being used by Windows or what detrimental effects removing it may have. This may lead to loss of functionality and/or system instability.  While it is true that some registry cleaners are safe, these cleaners do not improve performance. The rest are a mix of snake-oil, actual malware, or dangerously powerful tools unsuited to non-professionals.”

 

For the reasons pointed out above and others…BC does not encourage/suggest that any member employ…a registry cleaner/optimizer.

 

Louis






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