Hi Everyone i hope someone can help me
My daughters laptop crashed for the third time. She has a Tobshiba satellite c675 running windows7 and fire fox as her browser
This is the third time it crashed saying the same thing. The first two times it was under warranty, when i called Toshiba they said i had to send it back. I did two times, six months apart and they fixed it twice. This time it is not under warranty. It crashed again 2 days ago saying the same thing as the last two times.
I called Toshiba and told them the problem and asked exactly what was wrong with it the last two times they fixed it. They told me it was a virus attached to an update and if I bought the warranty for $245 for a year they could have a tech with me on the phone right then to fix it.
Does any one think they could help me save the $245? its a lot of money on a fixed income.
This is what comes up on the screen its kind of long:
Windows boot manager:
Windows has encountered a problem connecting with a device connected to your computer (no device was connected)
tThe error could be caused by unplugging removable storage device such as an external usb drive while in use or faulty hardware such as a hard drive that is failing .Make sure any removable storage is properly connected and restart your computer.
If you continue to receive this message contact the hardware manufacturer.
info: an unexpected error has occurred
There was nothing connected to the computer any of the times it crashed. my daughter said she was on word two of the times it crashed
hope to hear something soon