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Computer won't start after updating with AVG free and then restarting


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#1 missjulie

missjulie

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Posted 19 April 2013 - 03:59 AM

Hi

Please can anyone help me. I updated with AVG free yesterday. Today I can't get past the login screen when I start the computer. It comes up with asking for a password, accepts it and then the screen just goes blank.

I've tried control, alt delete and it comes up with the options to

Lock computer
Switch user
Log off
Change a password
Start task manager


Can anyone help? I've tried taking power away and restarting in the safe mode, but am not getting anywhere.

Many thanks

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#2 missjulie

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Posted 19 April 2013 - 04:18 AM

After stopping stopping explorer.exe and then restarting, I have now been able to start the computer up to the normal screen with icons.

I cannot start the internet and i've just tried to access a word document and again word is not starting.

I've just got the windows task manager up and when I look at the services tab, all services have been stopped except PlugPlay and DcomLaunch. What are these?

Can anyone help, i'm a complete novice.

Thanks
J




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