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#1 Jenny2

Jenny2

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Posted 18 April 2013 - 09:33 PM

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537
Run by Selva at 19:11:16 on 2013-04-18
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.1771.737 [GMT -7:00]
.
AV: Sophos Anti-Virus *Enabled/Updated* {65FBD860-96D8-75EF-C7ED-7BE27E6C498A}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Sophos Anti-Virus *Enabled/Updated* {DE9A3984-B0E2-7A61-FD5D-409005EB0337}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\VPDAgent_x64.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Elantech\ETDCtrl.exe
C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe
C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Sophos\AutoUpdate\ALMon.exe
C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe
C:\Program Files (x86)\Cisco Systems\VPN Client\cvpnd.exe
C:\Windows\system32\CxAudMsg64.exe
C:\Program Files (x86)\Launch Manager\dsiwmis.exe
C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
C:\Program Files (x86)\Launch Manager\LMworker.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Launch Manager\LMutilps32.exe
C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Program Files (x86)\Neat\exec\NeatStartupService.exe
C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Program Files (x86)\Acer\Acer VCM\RS_Service.exe
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Control\swc_service.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Elantech\ETDCtrlHelper.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10s_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.google.com/
uDefault_Page_URL = hxxp://acer.msn.com
mWinlogon: Userinit = userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} -
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
mRun: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
mRun: [EgisTecPMMUpdate] "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"
mRun: [EgisUpdate] "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Sophos AutoUpdate Monitor] C:\Program Files (x86)\Sophos\AutoUpdate\almon.exe
dRunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid}
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
LSP: C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {1ABA5FAC-1417-422B-BA82-45C35E2C908B} - hxxp://kitchenplanner.ikea.com/US/Core/Player/2020PlayerAX_IKEA_Win32.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{5468047A-AFD6-44F3-94AC-176773E0F1CC} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{5468047A-AFD6-44F3-94AC-176773E0F1CC}\2575F46666963656D27657563747 : DHCPNameServer = 8.8.8.8 8.8.4.4 192.168.33.1
TCP: Interfaces\{5468047A-AFD6-44F3-94AC-176773E0F1CC}\341626C65675966496 : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{5468047A-AFD6-44F3-94AC-176773E0F1CC}\C6F6567737F5C6F6262697 : DHCPNameServer = 172.16.8.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Acer\Acer VCM\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
SSODL: WebCheck - <orphaned>
mASetup: Neat ADF Scanner 2008 - reg copy "HKLM\Software\Wow6432Node\The Neat Company\Neat ADF Scanner 2008" "HKCU\Software\The Neat Company\Neat ADF Scanner 2008" /s /f
x64-BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} -
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-Run: [ETDCtrl] C:\Program Files (x86)\Elantech\ETDCtrl.exe
x64-Run: [Acer ePower Management] C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-mASetup: Send To Neat - reg copy "HKLM\Software\The Neat Company\Send To Neat" "HKCU\Software\The Neat Company\Send To Neat" /s /f
.
============= SERVICES / DRIVERS ===============
.
R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\System32\drivers\mwlPSDFilter.sys [2011-6-28 22912]
R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\System32\drivers\mwlPSDNserv.sys [2011-6-28 20328]
R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\System32\drivers\mwlPSDVDisk.sys [2011-6-28 62584]
R1 SAVOnAccess;SAVOnAccess;C:\Windows\System32\drivers\savonaccess.sys [2013-1-16 154952]
R2 Agent;VPDAgent;C:\Windows\VPDAgent_x64.exe [2012-10-22 148480]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-6-28 204288]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 CxAudMsg;Conexant Audio Message Service;C:\Windows\System32\CxAudMsg64.exe [2011-7-28 198784]
R2 DsiWMIService;Dritek WMI Service;C:\Program Files (x86)\Launch Manager\dsiwmis.exe [2011-6-28 352336]
R2 ePowerSvc;Acer ePower Service;C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe [2011-7-28 868224]
R2 GREGService;GREGService;C:\Program Files (x86)\Acer\Registration\GREGsvc.exe [2010-1-8 29696]
R2 Live Updater Service;Live Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2011-6-28 244624]
R2 Neat Startup Service;Neat Startup Service;C:\Program Files (x86)\Neat\exec\NeatStartupService.exe [2012-12-7 6144]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-6-28 114704]
R3 ETD;ELAN PS/2 Port Input Device;C:\Windows\System32\drivers\ETD.sys [2011-6-28 138024]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2011-6-28 77424]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-7-28 44672]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-3-1 183560]
S3 EgisTec Ticket Service;EgisTec Ticket Service;C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe [2010-9-27 172912]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-6-28 250984]
S3 sdcfilter;sdcfilter;C:\Windows\System32\drivers\sdcfilter.sys [2013-1-16 36640]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S4 SophosBootDriver;SophosBootDriver;C:\Windows\System32\drivers\SophosBootDriver.sys [2012-6-2 25608]
.
=============== Created Last 30 ================
.
2013-04-18 14:12:33 0 ----a-w- C:\Windows\SysWow64\sho3DF.tmp
2013-04-16 13:29:38 76232 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{48C124FB-95F7-4C3A-A10B-822C334826BB}\offreg.dll
2013-04-16 13:16:16 9311288 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{48C124FB-95F7-4C3A-A10B-822C334826BB}\mpengine.dll
2013-04-10 13:26:28 3717632 ----a-w- C:\Windows\System32\mstscax.dll
2013-04-10 13:26:27 44032 ----a-w- C:\Windows\System32\tsgqec.dll
2013-04-10 13:26:27 36864 ----a-w- C:\Windows\SysWow64\tsgqec.dll
2013-04-10 13:26:27 3217408 ----a-w- C:\Windows\SysWow64\mstscax.dll
2013-04-10 13:26:27 158720 ----a-w- C:\Windows\System32\aaclient.dll
2013-04-10 13:26:27 131584 ----a-w- C:\Windows\SysWow64\aaclient.dll
2013-04-10 13:25:52 3153408 ----a-w- C:\Windows\System32\win32k.sys
2013-04-10 13:25:47 1655656 ----a-w- C:\Windows\System32\drivers\ntfs.sys
2013-04-10 13:25:41 223752 ----a-w- C:\Windows\System32\drivers\fvevol.sys
2013-04-10 13:25:33 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-04-10 13:25:32 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-04-10 13:25:31 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2013-04-10 13:25:31 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-04-10 13:25:31 112640 ----a-w- C:\Windows\System32\smss.exe
2013-04-10 13:25:30 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll
2013-03-23 20:05:54 441856 ----a-w- C:\Windows\System32\html.iec
2013-03-20 20:20:38 19968 ----a-w- C:\Windows\System32\drivers\usb8023.sys
.
==================== Find3M  ====================
.
2013-03-23 20:05:54 216064 ----a-w- C:\Windows\System32\msls31.dll
2013-03-12 08:10:56 282744 ------w- C:\Windows\System32\MpSigStub.exe
2013-02-21 10:30:16 1766912 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-02-21 10:29:39 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-02-21 10:29:37 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-02-21 10:29:37 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-02-21 10:15:07 2240512 ----a-w- C:\Windows\System32\wininet.dll
2013-02-21 10:14:09 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-02-21 10:14:05 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-02-21 10:14:05 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-02-19 12:01:03 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-02-19 11:42:14 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-02-19 11:10:53 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-02-19 10:51:18 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-02-12 05:45:24 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2013-02-12 05:45:22 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2013-02-12 05:45:22 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll
2013-02-12 05:45:22 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll
2013-02-12 04:48:31 474112 ----a-w- C:\Windows\apppatch\AcSpecfc.dll
2013-02-12 04:48:26 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll
.
============= FINISH: 19:13:39.32 ===============
 

 

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#2 Jenny2

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Posted 18 April 2013 - 09:57 PM

need help - scanned my computer in windows and it didn't find anything.  when I looked up the virus on internet said this virus is severe.  what should I do



#3 gringo_pr

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Posted 18 April 2013 - 11:17 PM


Hello Jenny2

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-
  • Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-AdwCleaner-
  • Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile with your next answer.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.
--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 Jenny2

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Posted 19 April 2013 - 12:04 AM

Results of screen317's Security Check version 0.99.62 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 9 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Sophos Anti-Virus  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player 10 Flash Player out of Date!
 Adobe Reader 9 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent```````` 
 Sophos Sophos Anti-Virus SavService.exe 
 Sophos Sophos Anti-Virus SAVAdminService.exe 
 Sophos Sophos Anti-Virus Web Control swc_service.exe
 Sophos Sophos Anti-Virus Web Intelligence swi_service.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 



#5 Jenny2

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Posted 19 April 2013 - 12:23 AM

RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Selva [Admin rights]
Mode : Remove -- Date : 04/18/2013 22:18:43
| ARK || FAK || MBR |

¤¤¤ Bad processes : 4 ¤¤¤
[SUSP PATH] VPDAgent_x64.exe -- C:\Windows\VPDAgent_x64.exe [-] -> KILLED [TermProc]
[DLL] explorer.exe -- C:\Windows\explorer.exe : C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp_64.dll [x] -> UNLOADED
[DLL] explorer.exe -- C:\Windows\explorer.exe : C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp_64.dll [x] -> UNLOADED
[DLL] explorer.exe -- C:\Windows\explorer.exe : C:\ProgramData\Sophos\Web Intelligence\swi_ifslsp_64.dll [x] -> UNLOADED

¤¤¤ Registry Entries : 2 ¤¤¤
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

 

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: Hitachi HTS543225A7A384 ATA Device +++++
--- User ---
[MBR] 85e0fa70fc3dc6e382b1310c8d6f5b28
[BSP] 066ee6dbc0c40c7bc7573eb19d9ccfd5 : Windows 7/8 MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 13312 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 27265024 | Size: 100 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 27469824 | Size: 225061 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[2]_D_04182013_02d2218.txt >>
RKreport[1]_S_04182013_02d2215.txt ; RKreport[2]_D_04182013_02d2218.txt



#6 Jenny2

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Posted 19 April 2013 - 12:32 AM

Gringo, done.  What next?



#7 gringo_pr

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Posted 19 April 2013 - 12:43 AM

Missing the report for AdwCleaner-
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#8 Jenny2

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Posted 19 April 2013 - 07:38 AM

it didn't work. I thought you said if it doesn't work skip it.

should I try to do it again.  Sophos was stopping it saying there were viruses on the program.



#9 gringo_pr

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Posted 19 April 2013 - 02:20 PM


Hello Jenny2

yes but let me know if something does not work :) I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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#10 Jenny2

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Posted 20 April 2013 - 11:00 AM

My Internet is no longer working. Writing from other computer. Please help

#11 Jenny2

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Posted 20 April 2013 - 11:01 AM

My Internet is no longer working. Writing from other computer. Please help

#12 gringo_pr

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Posted 20 April 2013 - 12:00 PM

Please any more details will help allot

when did the internet go out

what is happening exactly

did you run the programs

you turned on the computer this morning and it would not connect
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#13 Jenny2

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Posted 20 April 2013 - 12:51 PM

Sorry. I ran combofix. Wanted to send log yo you. Went to Soph and deactivated Vitus scan. Logged into Internet. Google homepage showed as https. Typed in typed in Yahoo and it didn't move.
Typed Yahoo url showed Yahoo homepage but when I clicked on mail it did not work.

#14 Jenny2

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Posted 20 April 2013 - 12:59 PM

Internet opens but cant navigate

#15 gringo_pr

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Posted 20 April 2013 - 01:59 PM


Hello XXX

first I would like you to go here and click on the fixit button - http://support.microsoft.com/kb/923737


Then I want you to do the following
  • Start Internet Explorer.
  • click on "safety"
  • click on "Delete Browsing History"
  • make sure all boxes are checked
  • click on "Delete"
  • click on "Tools",
  • click "Internet Options".
  • On the "Advanced" tab, click "Reset"
  • put a check mark next to "Delete Personal Settings"
  • click "Reset" to confirm
  • when complete click the "Close" button
  • restart IE
Gringo
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