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Email program keeps popping up on screen alot!


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#1 jenz77

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Posted 18 April 2013 - 05:02 PM

Help...this is my first post on here as I just joined but I am hoping this group of computer peeps can help, our desktop keeps popping up with our Email program, the home  page of it, we had Mozilla Thunderbird, so I deleted it and installed Outlook Express as I didn't know if it was related to Mozilla...but Outlook Express is doing the same thing. I have downloaded Malware Bytes and done a AVG scan, but it is still happening..my husband is about to throw the computer out he is that frustrated trying to do his business on it with this darn screen keep cominng up..is this a virus or what??  Can anyone suggest anything to fix this issue......eagerly waiting in anticipation!!! Thanks, everyone...Me



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#2 hamluis

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Posted 18 April 2013 - 07:35 PM

When does the screen appear?

 

What does this screen look like, please?

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis



#3 jenz77

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Posted 21 April 2013 - 05:33 PM

Thanks for your quick response. I will endeavour to do all of this today and post it back into a reply. Regards



#4 jenz77

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Posted 22 April 2013 - 09:29 PM

Hi, ran MiniToolBox and below are the results, also, the screen pops up every minute or so and all it is is the Main screen of Outlook Express, ie. the Inbox screen when you first open it up. Does below help you in determining what is wrong with our PC??

 

 

MiniToolBox by Farbar  Version:21-04-2013
Ran by Administrator (administrator) on 23-04-2013 at 12:14:40
Running from "C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\Q54NGKQ4"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

µTorrent (Version: 1.7.7)
7-Zip 4.65
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Photoshop 7.0 (Version: 7.0)
Adobe Reader 9.5.0 (Version: 9.5.0)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Alt-Tab Task Switcher Powertoy for Windows XP (Version: 1.00.0001)
AnyDVD
Apple Application Support (Version: 1.4.1)
Apple Mobile Device Support (Version: 3.3.0.69)
Apple Software Update (Version: 2.1.3.127)
Atheros Communications Inc.® AR8121/AR8113/AR8114 Gigabit/Fast Ethernet Driver (Version: 1.0.0.40)
AVG Free 9.0
Bonjour (Version: 2.0.4.0)
Brother MFL-Pro Suite (Version: 1.00)
ConvertXtoDVD 3.0.0.1 (Version: 3.0.0.1)
CutePDF Writer 2.8
DVD Shrink 3.2
Foxit Reader
HashCheck Shell Extension (x86-32) (Version: 2.1.7.0)
Intel® Graphics Media Accelerator Driver
iTunes (Version: 10.1.1.4)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 33 (Version: 6.0.330)
Java™ 6 Update 7 (Version: 1.6.0.70)
K-Lite Mega Codec Pack 4.6.2 (Version: 4.6.2)
LogMeIn (Version: 4.1.1310)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MediaLooks QuickTime Source 1.7.0.3 (DirectShow Filter) (Version: 1.7.0.3)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 1.1 Service Pack 1 (Version: 1.1.4322)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft AppLocale (Version: 1.0.0)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version: 3.5.30730.0)
Microsoft Download Manager (Version: 1.2.1)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 2.0.31005.0)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Windows Application Compatibility Database
Mozilla Firefox (3.6.8) (Version: 3.6.8 (en-US))
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MYOB Accounting Plus v15 (Version: 15)
MYOB AccountRight Plus v19 (Version: 19.0.0)
MYOB ODBC Direct v10 AUS (Version: 10.0.0)
Nero 7 Ultra Edition (Version: 7.03.0647)
neroxml (Version: 1.0.0)
NVIDIA Drivers
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Open Command Prompt Shell Extension (x86-32) (Version: 1.1.10 (2009/01/13))
OpenOffice.org 3.2 (Version: 3.2.9502)
PaperPort Image Printer (Version: 1.00.0000)
PrivitizeVPN (Version: 1.0.0)
QuickTime (Version: 7.69.80.9)
QuickTime Alternative 2.8.0 (Version: 2.8.0)
Realtek High Definition Audio Driver (Version: 5.10.0.5919)
ScanSoft PaperPort 11 (Version: 11.1.0000)
swMSM (Version: 12.0.0.1)
Unlocker 1.8.7 (Version: 1.8.7)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB982664) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
User Profile Hive Cleanup Service (Version: 1.6.30)
VideoLAN VLC media player 0.8.6h (Version: 0.8.6h)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format Runtime
Windows Rights Management Client Backwards Compatibility SP2 (Version: 5.2.70)
Windows Rights Management Client with Service Pack 2 (Version: 5.2.70)

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 2047.04 MB
Available physical RAM: 1047.86 MB
Total Pagefile: 3940.05 MB
Available Pagefile: 2985.16 MB
Total Virtual: 2047.88 MB
Available Virtual: 1987.83 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:298.08 GB) (Free:224.61 GB) NTFS

========================= Users: ========================================

User accounts for \\ANONYMOUS

Administrator            ASPNET                   Guest                   
HelpAssistant            LogMeInRemoteUser        SUPPORT_388945a0        

**** End of log ****






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