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BSOD Help Please!


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#1 Avitia

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Posted 18 April 2013 - 02:36 AM

I keep getting the bsod a few times a day and I don't know what to do. If anyone can help me I would really appreciate it. Thanks!



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#2 TwinHeadedEagle

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Posted 18 April 2013 - 05:37 AM

Please download and install Who Crashed --> http://www.resplendence.com/download/whocrashedSetup.exe

 

Run the program and click on Analyze. When program finishes analyzing, click on OK. Then right click --> Select All --> right click Copy

 

Copy the content here.



#3 Avitia

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Posted 18 April 2013 - 12:33 PM

Thanks for replying TwinHeadedEagle! Here is what I got.

 

Welcome to WhoCrashed (HOME EDITION) v 4.01


This program checks for drivers which have been crashing your computer. If your computer has displayed a blue screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.

Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. It will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.

To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...




Home Edition Notice


This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which also allows analysis of crashdumps on remote drives and computers on the network and offers a range of additional features.

Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.



System Information (local)


computer name: DENNIS-PC
windows version: Windows Vista Service Pack 2, 6.0, build: 6002
windows dir: C:\Windows
CPU: AuthenticAMD AMD Turion™ X2 Ultra Dual-Core Mobile ZM-85 AMD586, level: 17
2 logical processors, active mask: 3
RAM: 4291715072 total
VM: 2147352576, free: 1979703296





Crash Dump Analysis


Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 4/18/2013 4:27:56 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini041713-01.dmp
This was probably caused by the following module: hal.dll (hal+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006BA8030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 4/18/2013 4:27:56 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0x12E)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006BA8030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Wed 4/17/2013 5:45:56 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini041613-01.dmp
This was probably caused by the following module: hal.dll (hal+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80066F1030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 4/14/2013 3:07:13 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini041313-02.dmp
This was probably caused by the following module: hal.dll (hal+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006B2F030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 4/14/2013 12:02:19 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini041313-01.dmp
This was probably caused by the following module: hal.dll (hal+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006A62030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 4/12/2013 7:17:08 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini041213-01.dmp
This was probably caused by the following module: hal.dll (hal+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006CEA030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 4/12/2013 4:13:49 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini041113-02.dmp
This was probably caused by the following module: unknown_module_fffff800_02f19000.sys (Unknown_Module_fffff800_02f19000+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006B98030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: unknown_module_fffff800_02f19000.sys .
Google query: unknown_module_fffff800_02f19000.sys WHEA_UNCORRECTABLE_ERROR



On Thu 4/11/2013 7:08:05 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini041113-01.dmp
This was probably caused by the following module: unknown_module_fffff800_02f23000.sys (Unknown_Module_fffff800_02f23000+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006B46030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: unknown_module_fffff800_02f23000.sys .
Google query: unknown_module_fffff800_02f23000.sys WHEA_UNCORRECTABLE_ERROR



On Thu 4/11/2013 6:55:14 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini041013-02.dmp
This was probably caused by the following module: hal.dll (hal+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006BDD030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 4/11/2013 3:12:21 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini041013-01.dmp
This was probably caused by the following module: unknown_module_fffff800_02f26000.sys (Unknown_Module_fffff800_02f26000+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006A4A030, 0xB2294000, 0x175)
Error: WHEA_UNCORRECTABLE_ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: unknown_module_fffff800_02f26000.sys .
Google query: unknown_module_fffff800_02f26000.sys WHEA_UNCORRECTABLE_ERROR



On Tue 4/9/2013 4:14:13 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini040913-01.dmp
This was probably caused by the following module: hal.dll (hal+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006BE5030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 4/9/2013 2:29:28 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini040813-01.dmp
This was probably caused by the following module: hal.dll (hal+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006BB7030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sun 4/7/2013 5:58:59 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini040713-01.dmp
This was probably caused by the following module: hal.dll (hal+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006A86030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 4/6/2013 12:37:56 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini040513-02.dmp
This was probably caused by the following module: hal.dll (hal+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006B76030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 4/5/2013 6:57:14 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini040513-01.dmp
This was probably caused by the following module: hal.dll (hal+0x78BA)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8006B9B030, 0xB6000000, 0x181)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.





Conclusion


31 crash dumps have been found and analyzed. Only 15 are included in this report. 7 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, ATI Technologies Inc.)
unknown_module_fffff800_02f19000.sys
unknown_module_fffff800_02f2c000.sys
____________________________.sys
unknown_module_fffff800_02f1f000.sys
unknown_module_fffff800_02f26000.sys
unknown_module_fffff800_02f23000.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



 



#4 TwinHeadedEagle

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Posted 18 April 2013 - 01:04 PM

0x124 with hal.dll points to hardware problem.

 

Did you checked the temperature of your components?

 

Download SIW --> http://download.instalki.pl/programy/Windows/Narzedzia/testowanie_i_diagnostyka/siw-setup.exe

 

Install program and open it. Click on Sensors and take screenshot...

 

Have you made any changes to your configuration, did overclocking or similar?


Edited by TwinHeadedEagle, 18 April 2013 - 01:07 PM.


#5 Avitia

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Posted 18 April 2013 - 03:57 PM

No I haven't made any changes to the computer. It always gets the blue screen when my son plays facebook games or watches youtube videos. here is the screenshot :) http://i.imgur.com/RZqU1df.png


Edited by Avitia, 18 April 2013 - 03:58 PM.


#6 TwinHeadedEagle

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Posted 19 April 2013 - 08:00 AM

I think your problem is caused by overheating. You should dust out your case...and every components, especially Processor


Edited by TwinHeadedEagle, 19 April 2013 - 08:01 AM.


#7 Avitia

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Posted 21 April 2013 - 01:07 PM

Ok so yesterday my fiance and I took the laptop apart and cleaned the dust out. My fiance noticed the fan needed new thermal paste, cleaned it off and added new paste. It hasn't given us any problems since then. Thanks for your help!



#8 TwinHeadedEagle

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Posted 21 April 2013 - 01:12 PM

Ok so yesterday my fiance and I took the laptop apart and cleaned the dust out. My fiance noticed the fan needed new thermal paste, cleaned it off and added new paste. It hasn't given us any problems since then. Thanks for your help!

 

You're very welcome :)






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