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trojan.0access - left alot of damage behind!!!


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11 replies to this topic

#1 jen468

jen468

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Posted 17 April 2013 - 09:43 PM

HI

My A/v popped up yesterday with a Trojan.0access virus. I ran mbam and it seemed to remove it (I think). though now the firewall isn't starting up and Microsoft security essentials cant update. Please help me recover!!!

thanks a ton in advance!!

Jen


DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 10.0.9200.16537  BrowserJavaVersion: 10.21.2
Run by oscar at 22:26:43 on 2013-04-17
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3037.1547 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
C:\Windows\system32\atashost.exe
C:\Program Files\Broadcom\BPowMon\BPowMon.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
c:\UPS\WSTD\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\dell\DBRM\Reminder\DbrmTrayicon.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\UPS\WSTD\UPSNA1Msgr.exe
C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe
C:\UPS\WSTD\WSTDMessaging.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Premier2006\Myobp.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Windows\system32\mmc.exe
C:\Windows\system32\mmc.exe
C:\Users\oscar\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\XVSXSDR3\MicrosoftFixit.WindowsFirewall.RNP.26289681512280291.2.1.Run.exe
C:\Windows\TEMP\RunBoot-Temp_.1bcadc5a-fde6-4f92-8bc1-0cb18065b932\MatsBoot.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Users\oscar\AppData\Local\Temp\MATS-Temp\CABxerfhpn5.alk\MATSWiz.exe
C:\Windows\System32\sdiagnhost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wlrmdr.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearch Bar = Preserve
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - c:\program files\windows live\companion\companioncore.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [ISUSPM] c:\programdata\flexnet\connect\11\ISUSPM.exe -scheduler
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
mRun: [DBRMTray] c:\dell\dbrm\reminder\DbrmTrayIcon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [NA1Messenger] c:\ups\wstd\UPSNA1Msgr.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [MSC] "c:\program files\microsoft security client\mssecex.exe" -hide -runkey
mRunOnce: [DBRMTray] c:\dell\dbrm\reminder\TrayApp.exe
dRunOnce: [SPReview] "c:\windows\system32\spreview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\upswor~2.lnk - c:\ups\wstd\WSTDMessaging.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\upswor~1.lnk - c:\ups\wstd\wstdPldReminder.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {26E1BEAF-C1A1-482B-8714-08844F1BCF7F} - hxxp://192.168.1.200:2080/webviewer.cab
DPF: {3AA1C0E3-DA98-4BB4-91AE-D3BC61178240} - hxxp://192.168.1.200:2080/GVersionMan.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/RACtrl.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{051BA632-8650-433A-950B-80A2F7CA5A04} : DHCPNameServer = 192.168.1.1
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
IFEO: ehshell.exe - "c:\program files\logmein\x86\LogMeInSystray.exe" -MceShellRedirect
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-1-20 195296]
R2 AERTFilters;Andrea RT Filters Service;c:\program files\realtek\audio\hda\AERTSrv.exe [2011-1-6 81920]
R2 atashost;WebEx Service Host for Support Center;c:\windows\system32\atashost.exe [2012-9-25 136784]
R2 BPowMon;Broadcom Power monitoring service;c:\program files\broadcom\bpowmon\BPowMon.exe [2009-8-17 79168]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-12-8 374704]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2010-9-17 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2011-2-6 47640]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-4-16 418376]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-4-16 701512]
R2 MSSQL$UPSWSDBSERVER;SQL Server (UPSWSDBSERVER);c:\ups\wstd\mssql.1\mssql\binn\sqlservr.exe -supswsdbserver --> c:\ups\wstd\mssql.1\mssql\binn\sqlservr.exe -sUPSWSDBSERVER [?]
R3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2011-1-6 273960]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-2-3 22856]
R3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2010-7-30 21744]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2013-1-20 100328]
S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2013-1-27 295232]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-6-27 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-2-5 1343400]
S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]
.
=============== Created Last 30 ================
.
2013-04-17 02:35:30 7108640 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\{d43cee73-031b-4a06-a58c-6e693c50552c}\mpengine.dll
2013-04-17 02:33:05 -------- d-----w- c:\windows\ERUNT
2013-04-17 02:31:15 -------- d-----w- C:\JRT
2013-04-17 01:51:31 -------- d-----w- c:\program files\Microsoft Security Client
2013-04-17 01:48:57 866720 ----a-w- c:\windows\system32\npDeployJava1.dll
2013-04-17 01:48:54 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2013-04-17 01:36:18 -------- d-----w- c:\users\oscar\appdata\local\Programs
2013-04-17 01:24:52 -------- d-----w- c:\users\oscar\appdata\roaming\TuneUp Software
2013-04-17 01:08:52 -------- d--h--w- C:\$AVG
2013-04-10 08:12:59 2347008 ----a-w- c:\windows\system32\win32k.sys
2013-04-10 08:12:57 196328 ----a-w- c:\windows\system32\drivers\fvevol.sys
2013-04-10 08:12:56 3968856 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-04-10 08:12:56 3913560 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-04-10 08:12:55 69632 ----a-w- c:\windows\system32\smss.exe
2013-04-10 08:12:55 38912 ----a-w- c:\windows\system32\csrsrv.dll
2013-04-10 08:12:54 3217408 ----a-w- c:\windows\system32\mstscax.dll
2013-04-10 08:12:53 36864 ----a-w- c:\windows\system32\tsgqec.dll
2013-04-10 08:12:53 131584 ----a-w- c:\windows\system32\aaclient.dll
2013-04-10 08:12:50 1212264 ----a-w- c:\windows\system32\drivers\ntfs.sys
2013-04-05 07:02:30 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-03-20 20:18:49 15872 ----a-w- c:\windows\system32\drivers\usb8023.sys
2013-03-20 07:01:38 -------- d-----w- c:\windows\system32\SPReview
2013-03-20 07:00:32 -------- d-----w- c:\windows\system32\EventProviders
.
==================== Find3M  ====================
.
2013-04-17 01:48:50 788896 ----a-w- c:\windows\system32\deployJava1.dll
2013-04-05 07:02:30 906240 ----a-w- c:\windows\system32\FntCache.dll
2013-04-04 18:50:32 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-03-20 07:08:22 152576 ----a-w- c:\windows\system32\msclmd.dll
2013-02-21 10:30:16 1766912 ----a-w- c:\windows\system32\wininet.dll
2013-02-21 10:29:39 2877440 ----a-w- c:\windows\system32\jscript9.dll
2013-02-21 10:29:37 61440 ----a-w- c:\windows\system32\iesetup.dll
2013-02-21 10:29:37 109056 ----a-w- c:\windows\system32\iesysprep.dll
2013-02-19 12:01:03 2706432 ----a-w- c:\windows\system32\mshtml.tlb
2013-02-19 11:10:53 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2013-02-12 04:48:31 474112 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2013-02-12 04:48:26 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll
2013-01-30 09:00:12 232336 ------w- c:\windows\system32\MpSigStub.exe
2013-01-20 19:59:04 195296 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2013-01-20 19:59:04 100328 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
.
============= FINISH: 22:27:01.73 ===============

 

Attached Files



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#2 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:08:25 AM

Posted 18 April 2013 - 11:56 AM

Hello jen468,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.
  • Finally, please reply using the Post button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.


  • 1.
    • Download RogueKiller on the desktop
    • Close all the running processes
    • Under Vista/Seven, right click -> Run as Administrator
    • Otherwise just double-click on RogueKiller.exe
    • When prompted, Click Scan
    • A report should open, give its content to your helper. (RKreport could also be found next to the executable)
    • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename in winlogon.exe (or winlogon.com) and try again
    2.
    Please download Farbar Service Scanner and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center/Action Center
      • Windows Update
      • Windows Defender
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#3 jen468

jen468
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  • Members
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  • Local time:08:25 AM

Posted 18 April 2013 - 07:54 PM

Thanks for all your help!! here is the info:

 

RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : oscar [Admin rights]
Mode : Scan -- Date : 04/18/2013 20:48:15
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 6 ¤¤¤
[HJPOL] HKCU\[...]\System : DisableTaskMgr (0) -> FOUND
[HJPOL] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND
[HJ] HKLM\[...]\System : EnableLUA (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$446f0c6115e4ffb11b56452d08805c58\@ [-] --> FOUND
[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-3505040546-902459419-3198988730-1001\$446f0c6115e4ffb11b56452d08805c58\@ [-] --> FOUND
[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$446f0c6115e4ffb11b56452d08805c58\U --> FOUND
[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-3505040546-902459419-3198988730-1001\$446f0c6115e4ffb11b56452d08805c58\U --> FOUND
[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$446f0c6115e4ffb11b56452d08805c58\L --> FOUND
[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-3505040546-902459419-3198988730-1001\$446f0c6115e4ffb11b56452d08805c58\L --> FOUND

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts

 

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST3500418AS ATA Device +++++
--- User ---
[MBR] 3bee156a6527491e8f19cf64d27e083b
[BSP] 2443d7138d44605c205800f5c869ff21 : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 10542 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 21671936 | Size: 466357 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[1]_S_04182013_02d2048.txt >>
RKreport[1]_S_04182013_02d2048.txt

 

 

___________________________________________

 

Farbar Service Scanner Version: 14-04-2013
Ran by oscar (administrator) on 18-04-2013 at 20:53:15
Running from "C:\Users\oscar\Downloads"
Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.

Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit

**** End of log ****



#4 fireman4it

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Posted 18 April 2013 - 09:40 PM

  •    
  • Re-Run RogueKiller
       
  • Close all the running processes
       
  • Under Vista/Seven, right click -> Run as Administrator
       
  • Otherwise just double-click on RogueKiller.exe
       
  • When prompted, Click Delete 
       
  • A report should open, give its content to your helper. (RKreport could also be found next to the executable)
       
  • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename in winlogon.exe (or winlogon.com) and try again


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#5 jen468

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Posted 18 April 2013 - 10:08 PM

thanks :)

 

 

RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : oscar [Admin rights]
Mode : Remove -- Date : 04/18/2013 23:07:27
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 6 ¤¤¤
[HJPOL] HKCU\[...]\System : DisableTaskMgr (0) -> DELETED
[HJPOL] HKCU\[...]\System : DisableRegistryTools (0) -> DELETED
[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> REPLACED (2)
[HJ] HKLM\[...]\System : EnableLUA (0) -> REPLACED (1)
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)
 
¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-3505040546-902459419-3198988730-1001\$446f0c6115e4ffb11b56452d08805c58\@ [-] --> REMOVED
[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-18\$446f0c6115e4ffb11b56452d08805c58\U --> REMOVED
[Del.Parent][FILE] 00000004.@ : C:\$recycle.bin\S-1-5-21-3505040546-902459419-3198988730-1001\$446f0c6115e4ffb11b56452d08805c58\U\00000004.@ [-] --> REMOVED
[Del.Parent][FILE] 00000008.@ : C:\$recycle.bin\S-1-5-21-3505040546-902459419-3198988730-1001\$446f0c6115e4ffb11b56452d08805c58\U\00000008.@ [-] --> REMOVED
[Del.Parent][FILE] 000000cb.@ : C:\$recycle.bin\S-1-5-21-3505040546-902459419-3198988730-1001\$446f0c6115e4ffb11b56452d08805c58\U\000000cb.@ [-] --> REMOVED
[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-21-3505040546-902459419-3198988730-1001\$446f0c6115e4ffb11b56452d08805c58\U --> REMOVED
[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-18\$446f0c6115e4ffb11b56452d08805c58\L --> REMOVED
[Del.Parent][FILE] 00000004.@ : C:\$recycle.bin\S-1-5-21-3505040546-902459419-3198988730-1001\$446f0c6115e4ffb11b56452d08805c58\L\00000004.@ [-] --> REMOVED
[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-21-3505040546-902459419-3198988730-1001\$446f0c6115e4ffb11b56452d08805c58\L --> REMOVED
 
¤¤¤ Driver : [LOADED] ¤¤¤
 
¤¤¤ Infection : ZeroAccess ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts
 
 
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: ST3500418AS ATA Device +++++
--- User ---
[MBR] 3bee156a6527491e8f19cf64d27e083b
[BSP] 2443d7138d44605c205800f5c869ff21 : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 10542 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 21671936 | Size: 466357 Mo
User = LL1 ... OK!
User = LL2 ... OK!
 
Finished : << RKreport[3]_D_04182013_02d2307.txt >>
RKreport[1]_S_04182013_02d2048.txt ; RKreport[2]_S_04182013_02d2306.txt ; RKreport[3]_D_04182013_02d2307.txt


#6 jen468

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Posted 21 April 2013 - 10:57 AM

Any further instructions :) ? thanks!



#7 fireman4it

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Posted 22 April 2013 - 06:59 PM

Can you please run Roguekiller again and post the log. Also how is the machine running now?


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#8 jen468

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Posted 22 April 2013 - 10:26 PM

pc is running well - seems like the scan is clean!! let me know if anything else is needed :)
Jen
 
 
 
RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
 
Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : oscar [Admin rights]
Mode : Scan -- Date : 04/22/2013 23:24:18
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
 
¤¤¤ Driver : [LOADED] ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts
 
 
 
¤¤¤ MBR Check: ¤¤¤
 
+++++ PhysicalDrive0: ST3500418AS ATA Device +++++
--- User ---
[MBR] 3bee156a6527491e8f19cf64d27e083b
[BSP] 2443d7138d44605c205800f5c869ff21 : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo
1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 10542 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 21671936 | Size: 466357 Mo
User = LL1 ... OK!
User = LL2 ... OK!
 
Finished : << RKreport[4]_S_04222013_02d2324.txt >>
RKreport[1]_S_04182013_02d2048.txt ; RKreport[2]_S_04182013_02d2306.txt ; RKreport[3]_D_04182013_02d2307.txt ; RKreport[4]_S_04222013_02d2324.txt


#9 fireman4it

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Posted 22 April 2013 - 11:49 PM

1.
Download AdwCleaner
  • Click the Delete button.
  • A logfile will automatically open after the scan has finished.
  • Please post the content of that logfile in your next reply.
  • Or you can find the logfile at C:\AdwCleaner[R1].txt.
    2.
    I'd like us to scan your machine with ESET OnlineScan
    • Hold down Control and click on this link to open ESET OnlineScan in a new window.
    • Click the esetonlinebtn.png button.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the esetsmartinstaller_enu.png
        icon on your desktop.
    • Check "YES, I accept the Terms of Use."
    • Click the Start button.
    • Accept any security warnings from your browser.
    • Under scan settings, check "Scan Archives" and "Remove found threats"
    • Click Advanced settings and select the following:
      • Scan potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click List Threats
    • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • Click the Back button.
    • Click the Finish button.
    Things to include in your next reply::
    AdwCleaner log
    Eset log
    How is your machine running now?

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#10 jen468

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Posted 23 April 2013 - 09:11 PM

machine is running fine
 
# AdwCleaner v2.202 - Logfile created 04/23/2013 at 21:11:58
# Updated 23/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (32 bits)
# User : oscar - OSCAR-PC
# Boot Mode : Normal
# Running from : C:\Users\oscar\Downloads\adwcleaner (1).exe
# Option [Delete]
 
 
***** [Services] *****
 
 
***** [Files / Folders] *****
 
 
***** [Registry] *****
 
Key Deleted : HKLM\Software\Description
 
***** [Internet Browsers] *****
 
-\\ Internet Explorer v10.0.9200.16537
 
[OK] Registry is clean.
 
*************************
 
AdwCleaner[S1].txt - [1238 octets] - [16/04/2013 22:24:09]
AdwCleaner[S2].txt - [324 octets] - [23/04/2013 20:19:08]
AdwCleaner[S3].txt - [682 octets] - [23/04/2013 21:11:58]
 
########## EOF - C:\AdwCleaner[S3].txt - [741 octets] ##########
 

___________________________

 

eset online scanner completed with no infections so there was no report or threats to list



#11 fireman4it

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Posted 24 April 2013 - 09:07 PM

Hello, jen468.
Congratulations! You now appear clean! :cool:
  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.
Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess
  • Download OTC by OldTimer and save it to your desktop.
  • Double click OTC_Icon.jpg icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big CleanUp.jpg button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically. Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and %5BB%5DDisk Cleanup in Vista[/b].




    One of the most common questions found when cleaning malware is "how did my machine get infected?"

    There are a variety of reasons, but the most common ones are that you are not practicing Safe Internet, you are not running the proper security software or that your computer's security settings are set too low.

    Below I have outlined a series of categories that outline how you can increase the security of your computer to help reduce the chance of being infected again in the future.

    Do not use P2P programs
    Peer-to-peer or file-sharing programs (such as uTorrent, Limewire and Bitorrent) are probably the primary route of infection nowadays. These programs allow file sharing between users as the name(s) suggest. It is almost impossible to know whether the file you’re downloading through P2P programs is safe.

    It is therefore possible to be infected by downloading infected files via peer-to-peer programs and so I recommend that you do not use these programs. Should you wish to use them, they must be used with extreme care. Some further reading on this subject, along with included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

    In addition, P2P programs facilitate cyber crime and help distribute pirated software, movies and other illegal material.

    Practice Safe Internet
    Another one of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will.

    Below are a list of simple precautions to take to keep your computer clean and running securely:
    • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
    • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
    • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know who is themselves infected with malware which is trying to infect everyone in their address book. A key thing to look out for here is: does the email sound as though it’s from the person you know? Often, the email may simply have a web link or a “Run this file to make your PC run fast” message in it.
    • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of pop-ups, or Foistware, you should read this article: Foistware, And how to avoid it.
      There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. Removal instructions for a lot of these "rogues" can be found here.
    • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you, or will download a file to your PC without your knowledge. You can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake. DO NOT click on these windows, instead close them by finding the open window on your Taskbar, right click and chose close.
    • Do not visit pornographic websites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do, as this can often form part of their funding.
    • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link you should message back to the person asking if it is legit.
    • Stay away from Warez and Crack sites! As with Peer-2-Peer programs, in addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
    • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download files from a site, and are not sure if they are legitimate, you can use tools such as BitDefender Traffic Light, Norton Safe Web, or McAfee SiteAdvisor to look up info on the site and stay protected against malicious sites. Please be sure to only choose and install one of those tool bars.
    • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
      Sometimes even legitimate programs will try to bundle extra, unwanted, software with the program you want - this is done to raise money for the program. Be sure to untick any boxes which may indicate that other programs will be downloaded.
    Keep Windows up-to-date
    Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure.
    • Windows XP users
      You should visit Windows Update to check for the latest updates to your system. The latest service pack (SP3) can be obtained directly from Microsoft here.
    • Windows Vista users
      You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP2) can be obtained directly from Microsoft here.
    • Windows 7 users
      You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP1) can be obtained directly from Microsoft here
    Keep your browser secure
    Most modern browsers have come on in leaps and bounds with their inbuilt, default security. The best way to keep your browser secure nowadays is simply to keep it up-to-date.

    The latest versions of the three common browsers can be found below:Use an AntiVirus Software
    It is very important that your computer has an up-to-date anti-virus software on it which has a real-time agent running. This alone can save you a lot of trouble with malware in the future.
    See this link for a listing of some online & their stand-alone antivirus programs: Virus, Spyware, and Malware Protection and Removal Resources, a couple of free Anti-Virus programs you may be interested in are Microsoft Security Essentials and Avast.

    It is imperative that you update your Antivirus software at least once a week (even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.

    Use a Firewall
    I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.

    All versions of Windows starting from XP have an in-built firewall. With Windows XP this firewall will protect you from incoming traffic (i.e. hackers). Starting with Windows Vista, the firewall was beefed up to also protect you against outgoing traffic (i.e. malicious programs installed on your machine should be blocked from sending data, such as your bank details and passwords, out).

    In addition, if you connect to the internet via a router, this will normally have a firewall in-built.

    Some people will recommend installing a different firewall (instead of the Windows’ built one), this is personal choice, but the message is to definitely have one! For a tutorial on Firewalls and a listing of some available ones see this link: Understanding and Using Firewalls

    Install an Anti-Malware program
    Recommended, and free, Anti-Malware programs are Malwarebytes Anti-Malware and SuperAntiSpyware.

    You should regularly (perhaps once a week) scan your computer with an Anti-Malware program just as you would with an antivirus software.

    Make sure your applications have all of their updates
    It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is very important to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities (such as Adobe Reader and Java). You can check these by visiting Secunia Software Inspector.

    Follow this list and your potential for being infected again will reduce dramatically.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

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#12 fireman4it

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Posted 03 May 2013 - 06:16 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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