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Windows 7 won't update


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12 replies to this topic

#1 edwilson

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Posted 17 April 2013 - 07:48 PM

Whenever I try to search for updates I get this: 

Windows could not search for new updates. 
 
An error occurred while checking for new updates for your computer. 
 
Error(s) found: 
 
Code 80080005     Windows Update encountered an unknown error.


 I ran Malwarebytes, no infections found. I also tried Fix WU Utility and it didn't work. Windows Update states that the most recent check for updates was never, and updates were never installed.

 

I did a clean install of Windows 7 32-bit on this Dell laptop a couple of months ago (it had Vista before). Any help would be appreciated.



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#2 Agent24

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Posted 17 April 2013 - 09:42 PM

How many updates are queued up? Is there one specific update causing the error or do all updates give you the same result?

Have you tried using Microsoft's fix-it tool ? http://support.microsoft.com/kb/971058



#3 niemiro

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Posted 18 April 2013 - 02:15 AM

Hello :)

 

This error code is quite hard to fix, and there are a lot of potential causes. Basically, it usually means that the Servicing Stack failed to startup. Why? Well, there are a ton of reasons why! So, please...

 

Export CBS folder

  1. Click the Start button StartButton_16x16.gif then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Please upload it to a third party file sharing website (it will be too big for here). Skydrive may be a good choice if you have a Microsoft Account, but any other will do just fine too.

 

Thank you!

 

Richard


One of the very few people in the world who is truly enthused about Windows Update and how it works...

 

Yes, I'm a bit weird :P


#4 edwilson

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Posted 18 April 2013 - 01:29 PM

Thank you very much for the prompt replies! I tried the fix-it tool, and it didn't work. It just sort of stalled out indefinitely while searching for updates.  I went through those steps niemiro listed, and found that the CBS folder is empty. 


Edited by edwilson, 18 April 2013 - 03:21 PM.


#5 edwilson

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Posted 18 April 2013 - 07:04 PM

I went through every suggestion listed in this answer, in chronological order. None of them worked, I'm still unable to check for updates. So... if anyone happens to stumble upon this thread and has any more suggestions, I'll gladly try them. 



#6 edwilson

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Posted 28 April 2013 - 12:58 PM

Anyone have any further advice? I feel like even if I did a clean install of Win 7 it wouldn't be guaranteed to fix the problem, because this has been going on since my original install of the OS a few months ago. 



#7 dc3

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Posted 28 April 2013 - 01:01 PM

Please download and install Windows Repair (All in one) at this site.

To open the program click on the Start orb startorb_zps06e1f985.png.

Click on All Programs.

Click on Windows Repair (All in one), this may be listed as Tweaking.com.

If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.

Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.

Go to Step 2 and click on the Do it button to allow CheckDisk to run.

windowsrepairstep2-1_zps08aed02b.png

Go to Step 3 and click on the Do it button to run System File Check.

windowsrepairstep3-1_zps935b7603.png

Go to Step 4 and click on the Create button under System Restore.

windowsrepairstept4-1_zpseb336401.png

Go to Start Repairs and click on the Start button.

Important: Do not make any changes to the check marks.

For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.

When the page below opens click on the Start button.

windowsrepairstartrepairs-1_zpsa179850d.

Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:

*  64-bit systems file path - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs

*  32-bit systems file path - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs

Copy the file path for your version of Windows (32-bit or 64-bit), click on the Start orb startorb_zps06e1f985.png and paste it in the Search all programs and files box.

Click on Logs.

Click on _Windows_Repair_Logs.

Copy and paste this log in your next post.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 edwilson

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Posted 30 April 2013 - 04:24 PM

Thanks a lot for the reply. I went through the steps and here is the log: 

 

 

   Running Repair Under System Account
Starting Repairs...
   Start (4/30/2013 4:59:39 PM)
 
Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (4/30/2013 4:59:39 PM)
   Running Repair Under Current User Account
   Done (4/30/2013 4:59:41 PM)
 
Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (4/30/2013 4:59:41 PM)
   Running Repair Under System Account
   Done (4/30/2013 5:00:33 PM)
 
Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (4/30/2013 5:00:33 PM)
   Running Repair Under System Account
   Done (4/30/2013 5:00:56 PM)
 
Register System Files
   Start (4/30/2013 5:00:56 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:01:40 PM)
 
Repair WMI
   Start (4/30/2013 5:01:40 PM)
   Running Repair Under Current User Account
The system cannot find the path specified.
Invalid Global Switch.
 
   Running Repair Under System Account
The system cannot find the path specified.
Invalid Global Switch.
 
   Done (4/30/2013 5:04:36 PM)
 
Repair Windows Firewall
   Start (4/30/2013 5:04:36 PM)
   Running Repair Under Current User Account
The Internet Connection Sharing (ICS) service is not started.
 
More help is available by typing NET HELPMSG 3521.
 
The Internet Connection Sharing (ICS) service could not be started.
 
The service did not report an error.
 
More help is available by typing NET HELPMSG 3534.
 
   Running Repair Under System Account
The Internet Connection Sharing (ICS) service is not started.
 
More help is available by typing NET HELPMSG 3521.
 
The Internet Connection Sharing (ICS) service could not be started.
 
The service did not report an error.
 
More help is available by typing NET HELPMSG 3534.
 
   Done (4/30/2013 5:05:05 PM)
 
Repair Internet Explorer
   Start (4/30/2013 5:05:05 PM)
   Running Repair Under Current User Account
The system cannot find the path specified.
The system cannot find the path specified.
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The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
   Running Repair Under System Account
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
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The system cannot find the path specified.
The system cannot find the path specified.
   Done (4/30/2013 5:05:23 PM)
 
Repair MDAC/MS Jet
   Start (4/30/2013 5:05:23 PM)
   Running Repair Under Current User Account
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
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The system cannot find the path specified.
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The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
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The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
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The system cannot find the path specified.
The system cannot find the path specified.
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The system cannot find the path specified.
The system cannot find the path specified.
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The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
   Running Repair Under System Account
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
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The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
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The system cannot find the path specified.
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The system cannot find the path specified.
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The system cannot find the path specified.
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The system cannot find the path specified.
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The system cannot find the path specified.
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The system cannot find the path specified.
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The system cannot find the path specified.
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The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
   Done (4/30/2013 5:05:32 PM)
 
Repair Hosts File
   Start (4/30/2013 5:05:32 PM)
   Running Repair Under System Account
   Done (4/30/2013 5:05:34 PM)
 
Remove Policies Set By Infections
   Start (4/30/2013 5:05:34 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:05:39 PM)
 
Repair Icons
   Start (4/30/2013 5:05:39 PM)
   Running Repair Under System Account
Could Not Find C:\Users\Ed\AppData\Local\IconCache.db.bak
Could Not Find C:\Users\Ed\AppData\Local\IconCache.db
   Done (4/30/2013 5:05:41 PM)
 
Repair Winsock & DNS Cache
   Start (4/30/2013 5:05:41 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:05:52 PM)
 
Repair Proxy Settings
   Start (4/30/2013 5:05:52 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:05:56 PM)
 
Repair Windows Updates
   Start (4/30/2013 5:05:56 PM)
   Running Repair Under Current User Account
The Windows Update service is not started.
 
More help is available by typing NET HELPMSG 3521.
 
The system cannot find the file specified.
   Running Repair Under System Account
The Cryptographic Services service is not started.
 
More help is available by typing NET HELPMSG 3521.
 
The Background Intelligent Transfer Service service is not started.
 
More help is available by typing NET HELPMSG 3521.
 
The Windows Update service is not started.
 
More help is available by typing NET HELPMSG 3521.
 
The system cannot find the file specified.
   Done (4/30/2013 5:06:16 PM)
 
Repair CD/DVD Missing/Not Working
   Start (4/30/2013 5:06:16 PM)
   Done (4/30/2013 5:06:16 PM)
 
Repair Volume Shadow Copy Service
   Start (4/30/2013 5:06:16 PM)
   Running Repair Under Current User Account
The Volume Shadow Copy service is not started.
 
More help is available by typing NET HELPMSG 3521.
 
The Microsoft Software Shadow Copy Provider service is not started.
 
More help is available by typing NET HELPMSG 3521.
 
   Running Repair Under System Account
The Volume Shadow Copy service is not started.
 
More help is available by typing NET HELPMSG 3521.
 
The Microsoft Software Shadow Copy Provider service is not started.
 
More help is available by typing NET HELPMSG 3521.
 
   Done (4/30/2013 5:06:20 PM)
 
Repair MSI (Windows Installer)
   Start (4/30/2013 5:06:20 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:06:29 PM)
 
Repair bat Association
   Start (4/30/2013 5:06:29 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:06:34 PM)
 
Repair cmd Association
   Start (4/30/2013 5:06:34 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:06:38 PM)
 
Repair com Association
   Start (4/30/2013 5:06:38 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:06:43 PM)
 
Repair Directory Association
   Start (4/30/2013 5:06:43 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:06:48 PM)
 
Repair Drive Association
   Start (4/30/2013 5:06:48 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:06:53 PM)
 
Repair exe Association
   Start (4/30/2013 5:06:53 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:06:57 PM)
 
Repair Folder Association
   Start (4/30/2013 5:06:57 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:07:02 PM)
 
Repair inf Association
   Start (4/30/2013 5:07:02 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:07:07 PM)
 
Repair lnk (Shortcuts) Association
   Start (4/30/2013 5:07:07 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:07:11 PM)
 
Repair msc Association
   Start (4/30/2013 5:07:11 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:07:16 PM)
 
Repair reg Association
   Start (4/30/2013 5:07:16 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:07:21 PM)
 
Repair scr Association
   Start (4/30/2013 5:07:21 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:07:25 PM)
 
Repair Windows Safe Mode
   Start (4/30/2013 5:07:25 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:07:30 PM)
 
Repair Print Spooler
   Start (4/30/2013 5:07:30 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:07:43 PM)
 
Restore Important Windows Services
   Start (4/30/2013 5:07:43 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:07:48 PM)
 
Set Windows Services To Default Startup
   Start (4/30/2013 5:07:48 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (4/30/2013 5:07:56 PM)
 
Cleaning up empty logs...
 
All Selected Repairs Done.
   Done (4/30/2013 5:07:57 PM)
   Total Repair Time: 00:08:18
 
 
...YOU MUST RESTART YOUR SYSTEM...
   Running Repair Under System Account
 

 



#9 dc3

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Posted 01 May 2013 - 08:47 AM

Was this an update or a fresh installation from a retail copy of Windows 7?


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#10 stoneyc

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Posted 01 May 2013 - 12:12 PM

try a clean install of windows again only option



#11 dc3

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Posted 01 May 2013 - 01:47 PM

try a clean install of windows again only option

 

If they have a retail version of Windows 7 they can do a repair.  This is why I asked my question prior to your addition.


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#12 edwilson

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Posted 01 May 2013 - 02:46 PM

It was a fresh installation of Windows 7 Home Premium. I did not use a retail version, I used an OEM System Builder Pack that I bought new from Amazon. 



#13 dc3

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Posted 02 May 2013 - 08:19 AM

I don't see any mention of SP1 being installed, if you haven't you really should install it.  If you have trouble downloading to this computer you can download to another computer and transfer the download via a flash drive.

 

You can do a repair installation with the OEM disc, you can find a good tutorial here.  This should not effect your data, but as a precaution I would suggest backing up your important data before doing this.


Edited by dc3, 02 May 2013 - 08:47 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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