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Acpi.sys BSOD


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#1 BloodWulfNate

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Posted 17 April 2013 - 06:57 PM

I have a spare computer running Windows Vista Ultimate that has started having some issues.
It crashed previously with a bluescreen saying the system32/win_boot didn't exist (or something along those lines, it was a few days ago) and I managed to get it to run by reinstalling VIsta and then proceded to install Avira Free 2013 and ran a full scan, and it came out clean.
It worked fine for a few days and then suddenly, upon booting past the HP screen that gives me the option to go into setup and the boot menu, it will crash with a BSOD (Which only stays up for like half a second) and then it just restarts right away by itself.
I managed to make out "Acpi.sys error" or something along those lines.

Any help would be wonderful.
Thank you!



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#2 HelpBot

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Posted 22 April 2013 - 07:00 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/492007 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
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  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 BloodWulfNate

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Posted 23 April 2013 - 01:57 AM

Okay, So I downloaded the DDS file but I have a slight issue,
The afflicted computer won't start up.
When I turn on the computer, it starts up the HP Invent screen with the 4 options <F10=Setup>, <Esc=Bootmenu>, <F11=System Recovery>, <F9=Diagnostics> and then it freezes on that screen.
If I try any of those options, It freezes as well.
I've tried multiple times to restart the computer with no avail.

So, Following the instructions above, I'm going to list the info about the OS.
It's running Windows Vista Ultimate Edition 32bit (recently installed to attempt to fix the previous issue of a missing win_boot.exe) 
I still have the Windows Vista Ultimate disk.



#4 dev00790

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Posted 23 April 2013 - 05:34 PM

Hello,

I will be helping you with your problems. Please be patient while I assist you.

Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do NOT run, install or uninstall any programs,  unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.
- Do NOT backup any unknown files ending in .exe, .com, .scr, .pif, and .bat since files of these types are more likely to be infected.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

 

-----------

 

I am reviewing your posts and will get back to you soon,


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#5 BloodWulfNate

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Posted 24 April 2013 - 11:29 AM

Alright Dev, Thank you for taking the time to help me!
Do you have any idea where we should start or anything I can do to get past my freezing startup screen so we can get to the root of the problem?



#6 dev00790

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Posted 25 April 2013 - 03:45 AM

Hi

  • Please download Farbar Recovery Scan Tool and save it to a flash drive.
  • Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flashdrive into the infected PC.
    :spacer:

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html



    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
    • On the System Recovery Options menu you will get the following options:
      Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt
    • Select Command Prompt
  • Once in the Command Prompt:
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#7 dev00790

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Posted 28 April 2013 - 09:44 AM

Hi

 

Are you still with us?

The topic will be closed in 3 days unless we receive a response from you.


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#8 BloodWulfNate

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Posted 28 April 2013 - 05:03 PM

Yes, I'm still here, I've been trying to get past the HP Invent blue screen (Not a bsod).
I tried pressing F8 and ended up on a black screen with a flashing _ and then it froze, similar to what happens when i try to enter the boot menu, system diagnostics, setup, and system recovery.
I've been doing some research on the computer itself, It's an HP Pavilion desktop and I'm not the only one having this issue with it not being able to get past the HP Invent screen, A lot of people are thinking it's a motherboard issue.
Regardless, I'm willing to try anything before I have to go and get a local shop and have them look at it, so any idea what I should do now?
I tried both the flash drive and my Vista disk, but I can't get into the settings via F10 to change it to boot from the DVD Drive. 



#9 dev00790

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Posted 30 April 2013 - 05:34 AM

Hi

 

It seems this is a hardware problem. Do you have a warranty on the computer?


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#10 BloodWulfNate

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Posted 30 April 2013 - 11:14 PM

The computer no longer falls under warranty because the warranty period expired.
Thankfully, The computer that no longer works is just my back up, and my main desktop works just fine.
Any suggestions on what steps to take to get it back into working order?



#11 dev00790

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Posted 02 May 2013 - 09:11 AM

Hi

 

Since we believe this is a hardware issue, and not malware related, please do the following:

 

Read the topic here

Then post a new topic here, and people there will be able to help you with this.

Include a link to this topic in that new topic.


Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#12 Elise

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Posted 12 May 2013 - 02:28 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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