Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 7 Black Screen mouse pointer only.


  • Please log in to reply
No replies to this topic

#1 SlickTrick

SlickTrick

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:08:22 PM

Posted 17 April 2013 - 03:52 PM

I have a Dell laptop that boots to a black screen with only a mouse pointer.

 

OS - Windows 7 HP 64b

 

This is what I have done so far;

 

I have run both the onboard and PCDoctor diagnostics (purchased the professional version) All hardware has passed.

 

I tried to do a system restore, but it failed because it was unable to extract a file from the restore point (malware file), so I removed the hard drive and mounted it in my Linux machine, and manually copied the 5 hives from RegBack to system32/config and put the ones that were origionaly there into a backup folder.

 

This allowed me to boot to the desktop, where I ran MalwareBytes and found 4 traces. After removing these, it is again booting only to a black screen with a mouse pointer.

 

Safemode produces the same results.

I cannot access Taskmanager by any means, right click does not appear to work.

 

I am able to mount the registry offline and the HKLM/Software/Microsoft/WindowsNT/Winlogon apears to be all correct; Shell is Explorer.exe

Explorer.exe is located on the HDD in the proper places.

 

I am very comfortable working in the registry, and with Windows in general, however I am stumped on this one.

 

Another set of eyes on this would be appreciated.

 

Thanks.

 



BC AdBot (Login to Remove)

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users