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bootscan will not work blue screen pops up..pc freezes both online and off


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11 replies to this topic

#1 seraphimangel

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Posted 17 April 2013 - 01:11 PM

Hello i have a Gateway NV55c laptop,and it has been giving me problems ..i have run avastand mbab but no viruses or malware have shown up..i think the problem is i am missing registry keys .. Basically the computer freezes,both online and offline.I run Avast Bootscan it gets to 30% and a blue screen with a bunch of numbers show up.It gives me an option of repairing ,starting pc in normal mode or restore .i've done repair and it still gives me restore option.It is not running as smoothly as it used to..I am not sure whats wrong aside from the registry missing some files or a bad virus please help me i will greatly appreciate it thank you and best of luck! Seraphim  :smash:



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#2 koolkat77

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Posted 18 April 2013 - 06:04 AM

Repair as in Repair install?



#3 Anshad Edavana

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Posted 18 April 2013 - 06:28 AM

Which OS do you have ? . Did you system hangs or crash?. If then when it hangs ? (Watching movie, playing game, surfing net etc)

 

Also try to boot in safe mode. If you don't know how to access safemode refer this guide : http://pcsupport.about.com/od/fixtheproblem/ss/safe-mode-windows-7.htm



#4 seraphimangel

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Posted 18 April 2013 - 03:46 PM

i have a  microsoft windows 7 home premium....yes it hangs and pauses when watching movies or watching anything for that matter



#5 seraphimangel

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Posted 27 April 2013 - 08:48 PM

still the same problem and no replies on how to fi it :mellow:



#6 Anshad Edavana

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Posted 28 April 2013 - 12:20 AM

Hi seraphimangel

 

Sorry for the late reply. I was out of town in the past week.

 

Please be patient while we diagnosis your problem. It may take some time to figure out what is wrong with your PC. Crash and hanging can be a result of either software or hardware. 

 

If you can boot in to the desktop please post a snapshot of your system using speccy.  Here is a how to : http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/

 

 

Please download MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files

Click Go and copy / paste the result (Result.txt).

 

Also download and burn 'Ultimate boot CD' from http://www.ultimatebootcd.com/download.html  We are going to need it to test your RAM and HDD.

 

Burn the ISO using 'imgburn' . Refer this video if you don't know how to use it :  

 

Also open the folder "C:\Windows\minidump" and look for any file with ".dmp" extension. If there are are any zip them all and post using any free upload service like 'Mediafire" ( http://www.mediafire.com/)



#7 seraphimangel

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Posted 28 April 2013 - 01:24 PM

http://speccy.piriform.com/results/6LsTxEDBah0nzwZIQdbXfsw



#8 seraphimangel

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Posted 28 April 2013 - 01:32 PM

MiniToolBox by Farbar  Version:21-04-2013
Ran by Owner (administrator) on 28-04-2013 at 14:29:10
Running from "C:\Users\Owner\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR5B97 Wireless Network Adapter = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Seraphims-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 72-A3-C4-E4-C8-2B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
   Physical Address. . . . . . . . . : 68-A3-C4-E4-C8-2B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::4c19:355b:1cdd:16a0%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.16(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, April 28, 2013 1:59:15 PM
   Lease Expires . . . . . . . . . . : Monday, April 29, 2013 1:59:19 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 208184260
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-B2-4A-28-B8-70-F4-AA-DC-58
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : B8-70-F4-AA-DC-58
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:13:3c5:52fc:94e1(Preferred)
   Link-local IPv6 Address . . . . . : fe80::13:3c5:52fc:94e1%13(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Reusable Microsoft 6To4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{318B4574-4FEC-4259-8A52-59CFDEBD407E}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {0EB02EF8-6C6B-40B9-ADDC-E86B60A5B0A6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4006:800::1008
      74.125.226.199
      74.125.226.193
      74.125.226.192
      74.125.226.195
      74.125.226.197
      74.125.226.196
      74.125.226.198
      74.125.226.201
      74.125.226.194
      74.125.226.200
      74.125.226.206


Pinging google.com [74.125.226.193] with 32 bytes of data:
Reply from 74.125.226.193: bytes=32 time=11ms TTL=55
Reply from 74.125.226.193: bytes=32 time=16ms TTL=55

Ping statistics for 74.125.226.193:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 16ms, Average = 13ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=332ms TTL=50
Reply from 98.138.253.109: bytes=32 time=102ms TTL=49

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 102ms, Maximum = 332ms, Average = 217ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...72 a3 c4 e4 c8 2b ......Microsoft Virtual WiFi Miniport Adapter
 12...68 a3 c4 e4 c8 2b ......Atheros AR5B97 Wireless Network Adapter
 11...b8 70 f4 aa dc 58 ......Broadcom NetLink ™ Gigabit Ethernet
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 14...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 27...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6
 28...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #7
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.16     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.16    281
     192.168.1.16  255.255.255.255         On-link      192.168.1.16    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.16    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.16    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.16    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 13     58 2001::/32                On-link
 13    306 2001:0:4137:9e76:13:3c5:52fc:94e1/128
                                    On-link
 12    281 fe80::/64                On-link
 13    306 fe80::/64                On-link
 13    306 fe80::13:3c5:52fc:94e1/128
                                    On-link
 12    281 fe80::4c19:355b:1cdd:16a0/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/28/2013 02:27:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 20.0.1.4847, time stamp: 0x51650aee
Faulting module name: xul.dll, version: 20.0.1.4847, time stamp: 0x51650a09
Exception code: 0xc0000005
Fault offset: 0x000b10e8
Faulting process id: 0xeb0
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (04/28/2013 01:48:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/27/2013 03:29:01 PM) (Source: IAStorDataMgrSvc) (User: )
Description: Service cannot be started. The service process could not connect to the service controller

Error: (04/27/2013 03:27:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/27/2013 00:37:33 AM) (Source: Application Error) (User: )
Description: Faulting application name: DivXUpdate.exe, version: 1.0.6.88, time stamp: 0x511afc59
Faulting module name: netprofm.dll_unloaded, version: 0.0.0.0, time stamp: 0x4a5bda75
Exception code: 0xc0000005
Fault offset: 0x6d382505
Faulting process id: 0xecc
Faulting application start time: 0xDivXUpdate.exe0
Faulting application path: DivXUpdate.exe1
Faulting module path: DivXUpdate.exe2
Report Id: DivXUpdate.exe3

Error: (04/26/2013 09:32:20 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2013 11:34:34 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8861200

Error: (04/25/2013 11:34:34 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8861200

Error: (04/25/2013 11:34:34 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/25/2013 11:34:33 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8860155


System errors:
=============
Error: (04/27/2013 09:13:31 PM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (04/27/2013 07:43:31 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (04/27/2013 03:32:26 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.1.16.
The computer with the IP address 192.168.1.9 did not allow the name to be claimed by
this computer.

Error: (04/27/2013 03:27:15 PM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.1.16.
The computer with the IP address 192.168.1.9 did not allow the name to be claimed by
this computer.

Error: (04/25/2013 05:40:11 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{318B4574-4FEC-4259-8A52-59CFDEBD407E}.
The backup browser is stopping.

Error: (04/21/2013 01:05:16 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:01:05 AM on ?4/?21/?2013 was unexpected.

Error: (04/19/2013 08:08:14 PM) (Source: DCOM) (User: )
Description: {4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (04/19/2013 03:46:27 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (04/19/2013 03:37:12 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:36:03 AM on ?4/?19/?2013 was unexpected.

Error: (04/19/2013 00:39:35 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (04/28/2013 02:27:36 PM) (Source: Application Error)(User: )
Description: firefox.exe20.0.1.484751650aeexul.dll20.0.1.484751650a09c0000005000b10e8eb001ce443b1ab678e5C:\Program Files (x86)\Mozilla Firefox\firefox.exeC:\Program Files (x86)\Mozilla Firefox\xul.dll4c9533eb-b031-11e2-a79b-b870f4aadc58

Error: (04/28/2013 01:48:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/27/2013 03:29:01 PM) (Source: IAStorDataMgrSvc)(User: )
Description: Service cannot be started. The service process could not connect to the service controller

Error: (04/27/2013 03:27:39 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/27/2013 00:37:33 AM) (Source: Application Error)(User: )
Description: DivXUpdate.exe1.0.6.88511afc59netprofm.dll_unloaded0.0.0.04a5bda75c00000056d382505ecc01ce42e70bd10501C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exenetprofm.dll2cbc80ae-aef4-11e2-a901-b870f4aadc58

Error: (04/26/2013 09:32:20 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/25/2013 11:34:34 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8861200

Error: (04/25/2013 11:34:34 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8861200

Error: (04/25/2013 11:34:34 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/25/2013 11:34:33 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8860155


=========================== Installed Programs ============================

Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 3.7.0.1530)
Adobe Flash Player 11 ActiveX (Version: 11.7.700.169)
Adobe Flash Player 11 Plugin (Version: 11.7.700.169)
Adobe Reader X (10.1.6) (Version: 10.1.6)
Adobe Shockwave Player 12.0 (Version: 12.0.0.112)
avast! Internet Security (Version: 8.0.1483.0)
Backup Manager Basic (Version: 2.0.0.68)
Best Buy pc app (Version: 3.2.2.1)
Bonjour (Version: 3.0.0.10)
Broadcom Gigabit NetLink Controller (Version: 14.0.2.3)
CyberLink PowerDVD 9 (Version: 9.0.3817.50)
D3DX10 (Version: 15.4.2368.0902)
DivX Setup (Version: 2.6.1.28)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Gateway MyBackup (Version: 2.0.0.68)
Gateway Power Management (Version: 5.00.3009)
Gateway Recovery Management (Version: 4.05.3016)
Gateway Registration (Version: 1.04.3501)
Gateway ScreenSaver (Version: 1.1.0806.2010)
Gateway Social Networks (Version: 1.0.1901)
Gateway Updater (Version: 1.02.3500)
Google Chrome (Version: 26.0.1410.64)
Google Update Helper (Version: 1.3.21.135)
Identity Card (Version: 1.00.3006)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Processor Graphics (Version: 8.15.10.2827)
Intel® Rapid Storage Technology (Version: 9.6.2.1001)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Launch Manager (Version: 4.0.14)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero Control Center 10 (Version: 10.2.11100.1.1)
Nero ControlCenter 10 Help (CHM) (Version: 10.5.10000)
Nero Core Components 10 (Version: 2.0.18100.8.8)
Nero DiscSpeed 10 (Version: 6.2.10500.2.100)
Nero DiscSpeed 10 Help (CHM) (Version: 10.5.10000)
Nero Express 10 (Version: 10.2.12000.21.100)
Nero Express 10 Help (CHM) (Version: 10.5.10200)
Nero Multimedia Suite 10 Essentials (Version: 10.5.10300)
Nero StartSmart 10 (Version: 10.2.11600.14.100)
Nero StartSmart 10 Help (CHM) (Version: 10.5.10000)
Nero Update (Version: 1.0.0018)
Realtek High Definition Audio Driver (Version: 6.0.1.6141)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30124)
Registry Help Free
Search-Results Toolbar (Version: 1.0.0.13)
Speccy (Version: 1.21)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 14.0.19.0)
System Requirements Lab for Intel (Version: 4.5.13.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Video Web Camera (Version: 1.0.1523)
Welcome Center (Version: 1.02.3103)
Windows Live (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 2806.71 MB
Available physical RAM: 1896.63 MB
Total Pagefile: 5611.6 MB
Available Pagefile: 4256.18 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.11 MB

========================= Partitions: =====================================

1 Drive c: (Gateway) (Fixed) (Total:282.99 GB) (Free:244.69 GB) NTFS

========================= Users: ========================================

User accounts for \\SERAPHIMS-PC

Administrator            Guest                    Owner                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****



#9 seraphimangel

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Posted 28 April 2013 - 01:37 PM

ok did everything but burn the cd cause i don't have any cds and mini dump folder is empty



#10 Anshad Edavana

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Posted 28 April 2013 - 09:55 PM

Hi

 

Did you downloaded the ISO ?. If yes obtain a blank CD and burn it anyway. We are going to need it to test your RAM and HDD. From the symptoms you posted i suspect a hardware fault than a software fault. We need to test your RAM and HDD to make sure both are working correctly.

 

 

Make sure system is configured to write crash dump.

 

1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista and 7).
2. Double-click System.
3. Click (Advanced system settings link in Vista\7, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. Make sure, there is a checkmark in Write an event to the system log.
5. In the Write debugging information list, click Small memory dump (64k).


Edited by Anshad Edavana, 28 April 2013 - 11:00 PM.


#11 Anshad Edavana

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Posted 29 April 2013 - 01:03 AM

Hi seraphimangel

 

When re reading the Speccy snapshot you posted i noticed you have installed MS security update KB2823324 which is canceled by Microsoft due to customers experiencing bluescreens. You should immediately uninstall it from your system (Via control panel-->programs and features)

 

Description of the problem can be read from the following links :

 

http://support.microsoft.com/kb/2839011

 

http://nakedsecurity.sophos.com/2013/04/12/patch-tuesday-fatal-system-error/

 

 

 

#12 seraphimangel

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Posted 30 April 2013 - 10:02 AM

thank you Anshad for your help i deeply appreciate it and i will definitely uninstall it






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