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Win 7 - can't run exe files


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14 replies to this topic

#1 kmb4691

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Posted 17 April 2013 - 02:15 AM

Hi,

I'm trying to fix a computer for a friend.... I think it has some kind of virus.  I am in safe mode with networking and I have tried running rkill (in all its various forms) and I cannot get it to run.  The computer will not run any exe files.  Please help!



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#2 TwinHeadedEagle

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Posted 17 April 2013 - 10:09 AM

Try this utility to restore file associations --> http://www.bleepingcomputer.com/download/fixexec/



#3 kmb4691

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Posted 17 April 2013 - 12:02 PM

Hi,

Thanks for your reply.  I downloaded the FixExec program and ran it - below is the listing in the txt file.  After running it, I still cannot run any other exes (e.g. rkill in its various forms, the setup program for malwarebytes, etc.)

+++++++++++

 

FixExec by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about FixExec can be found at this link:
 
Program started at: 04/17/2013 10:44:26 AM in x64 mode.
Windows Version: Windows 7
 
Checking for processes to terminate before fixing executable associations.
 * No processes found to kill.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
  * HKLM\Software\Classes\exefile\shell\open\command\\IsolatedCommand was changed. It was reset to "%1" %*!
 
  * HKLM\Software\Classes\exefile\shell\runas\command\\IsolatedCommand was changed. It was reset to "%1" %*!
 
 
Program finished at: 04/17/2013 10:44:32 AM
Execution time: 0 hours(s), 0 minute(s), and 5 seconds(s)


#4 WalkingAtNight

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Posted 17 April 2013 - 01:46 PM

Hi kmb,

 

Just a quick thought, have you tried right clicking the .exe file and running as administrator?? In the past i remember having an issue like this and running as administrator allowed me to continue with my pc battle.



#5 kmb4691

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Posted 17 April 2013 - 01:57 PM

Hi - thanks for your reply... I tried right-clicking and running as an administrator.  I still can't run the exe files :(



#6 narenxp

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Posted 17 April 2013 - 02:01 PM

Download Listparts from here

http://www.bleepingcomputer.com/download/listparts/dl/78/

Launch it,click on SCAN,post the log


Edited by narenxp, 17 April 2013 - 02:01 PM.


#7 kmb4691

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Posted 17 April 2013 - 02:27 PM

Hi,

Here's the log:

 

ListParts by Farbar Version: 17-04-2013
Ran by Janet (administrator) on 17-04-2013 at 13:16:57
Windows 7 (X64)
Running From: C:\Users\Janet\Desktop
Language: 0409
************************************************************
 
========================= Memory info ====================== 
 
Percentage of memory in use: 14%
Total physical RAM: 4056.36 MB
Available physical RAM: 3480.34 MB
Total Pagefile: 8110.91 MB
Available Pagefile: 7533.44 MB
Total Virtual: 8192 MB
Available Virtual: 8191.9 MB
 
======================= Partitions =========================
 
1 Drive c: (OS) (Fixed) (Total:283.4 GB) (Free:236.51 GB) NTFS
3 Drive e: (KINGSTON) (Removable) (Total:3.84 GB) (Free:2.93 GB) FAT32
 
  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          298 GB      0 B         
  Disk 1    Online         3936 MB      0 B         
 
Partitions of Disk 0:
===============
 
Disk ID: BB4F8998
 
  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    OEM                 39 MB    31 KB
  Partition 2    Primary             14 GB    40 MB
  Partition 3    Primary            283 GB    14 GB
 
======================================================================================================
 
Disk: 0
Partition 1
Type  : DE
Hidden: Yes
Active: No
 
There is no volume associated with this partition.
 
======================================================================================================
 
Disk: 0
Partition 2
Type  : 07
Hidden: No
Active: Yes
 
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 1         RECOVERY     NTFS   Partition     14 GB  Healthy    System (partition with boot components)  
 
======================================================================================================
 
Disk: 0
Partition 3
Type  : 07
Hidden: No
Active: No
 
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 2     C   OS           NTFS   Partition    283 GB  Healthy    Boot    
 
======================================================================================================
 
Partitions of Disk 1:
===============
 
Disk ID: 00000000
 
  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    Primary           3935 MB    16 KB
 
======================================================================================================
 
Disk: 1
Partition 1
Type  : 0C
Hidden: No
Active: No
 
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 3     E   KINGSTON     FAT32  Removable   3935 MB  Healthy            
 
======================================================================================================
============================== MBR Partition Table ==================
 
==============================
Partitions of Disk 0:
===============
Disk ID: BB4F8998
 
Partition 1: (Not Active) - (Size=39 MB) - (Type=DE)
 
Partition 2: (Active) - (Size=15 GB) - (Type=07) (NTFS)
 
Partition 3: (Not Active) - (Size=283 GB) - (Type=07) (NTFS)
 
==============================
Partitions of Disk 1:
===============
Disk ID: 00000000
 
Partition 1: (Not Active) - (Size=4 GB) - (Type=0C)
 
 
****** End Of Log ****** 


#8 narenxp

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Posted 17 April 2013 - 02:48 PM

Except for RKILL and malwarebytes do you have issues with any other EXE files?



#9 kmb4691

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Posted 17 April 2013 - 02:54 PM

I can't get any browsers to run...



#10 narenxp

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Posted 17 April 2013 - 02:55 PM

Please download exeHelper to your desktop.

http://www.raktor.net/exeHelper/exeHelper.com

Double-click on exeHelper.com to run the fix.

A black window should pop up, press any key to close once the fix is completed.

 

Try to launch programs now.



#11 kmb4691

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Posted 17 April 2013 - 04:50 PM

I downloaded exeHelper and ran it.  It closed by itself.  I then tried launching some programs - nothing will run.



#12 narenxp

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Posted 17 April 2013 - 07:36 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.



#13 kmb4691

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Posted 18 April 2013 - 12:58 AM

Hi - I downloaded dds.com and copied it to my desktop.  I cannot run it.  Nothing happens.



#14 narenxp

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Posted 18 April 2013 - 01:42 AM

Skip it,create a topic and post your issues.Wait for helper to respond.



#15 boopme

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Posted 19 April 2013 - 09:47 AM

Thank You..
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
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