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BSOD... bad OS?


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#1 moneymark31

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Posted 17 April 2013 - 12:20 AM

Hi. I'm trying to fix a Compaq SR5710Y for a friend. Let me first say it was originally a Vista computer that has a non genuine install of Windows 7. It has 3GB Ram.The other day she got on her computer and it went to the BSOD. The computer would turn on, go to Compaq screen, then go to the black screen that says Windows, the animated logo in the backround would start to form, then goes right to BSOD for about 3 seconds, then restart. This will happen continually until you stop it. 

I then pushed F8 to boot in safe mode. No problems there. I was in safe mode for a few hours without it restarting. If I were to select "boot to last known good configuration" it would load all the way to the desktop, then about 3 minutes later the BSOD came again. I then restored it to about 3 weeks ago, before BSOD. I went and deleted the expired version of Macafee it had and installed Adaware. Adaware found 295 "infections" including a good amount of adware, 14 trojans, and other moderately severe infections, most of them were installed through gaming websites and some were from a while ago using Limewire. Anyway, I deleted all of them and restarted the computer. Scanned again and it found 16 traces of adware it just cannot seem to delete so I quarantined them. Boot it back up, no change still BSOD. So then I uninstalled the video driver and reinstalled it. That appeared to fix it. I booted it up, it went to the desktop, used the internet, used disc cleanup, disc defrag., and used it for about 12 hours.

So I bring it to her house and connect it all for her and it works great. NOW..12 hours later and she went to go shut it down. It says do not turn off computer, installing update 1 of 1. Then it went back to BSOD. Same as it started...goes to Windows screen, BSOD. Goes to windows screen, BSOD. Why would it be installing an update if it's non-genuine and it cannot get updates? It has 2 sticks of RAM, one 1GB and one 2GB. I've tried each of them individually and this didnt change anything. When I can get it to the desktop it tells me it recovered from shutting down unexpectedly and it gave me an error report. I have that written down if that would help. I also took a picture of the BSOD. She is telling me "when it gets to the desktop the icons are all big and stuff". It sounds to me like maybe the video driver but the question is why would it be bad again after only 24 hours? Can an infection ruin video drivers?

 

She is considering purchasing a legit copy of Windows 7, but if it isn't the cause then it would probably be pointless. Any help would be greatly appreciated.

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#2 Anshad Edavana

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Posted 17 April 2013 - 04:09 AM

This forum is not a place to support WAREZ

 

No wonder cracked OS is filled with Trojans. Those who develop cracks and keygens hides backdoors and rootkits to compromise the system. If you purchase that legit copy we are more than happy to help.



#3 moneymark31

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Posted 17 April 2013 - 04:36 AM

Not sure what WAREZ is. I'm just trying to help a friend. I talked her through on the phone how to uninstall and reinstall the video driver and that fixed it again. Weird.



#4 hamluis

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Posted 17 April 2013 - 07:19 AM

<<...was originally a Vista computer that has a non genuine install of Windows 7>>

 

<<Adaware found 295 "infections" including a good amount of adware, 14 trojans, and other moderately severe infections, most of them were installed through gaming websites and some were from a while ago using Limewire.>>

 

You seem to have two problems, from my perspective.

 

    1.  You have a system with an illegal version of Windows installed.

    2.  You have a system that may be currently infected.

 

Situation 1 is specifically covered by the forum rules oertaining to this forum: 

"No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences."
 

Situation 2 calls for assistance in the forum reflected at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html .  Follow Steps 6-10, posting requested logs with a concise statement of pertient data, including the fact that the O/S installed is illegal.  Once a Helper picks up the topic, please follow all instructions provided there.

 

If you have any questions, please contact me via PM.

 

This topic is now closed.

 

Louis
 


Edited by hamluis, 17 April 2013 - 07:21 AM.





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