Hi. I'm trying to fix a Compaq SR5710Y for a friend. Let me first say it was originally a Vista computer that has a non genuine install of Windows 7. It has 3GB Ram.The other day she got on her computer and it went to the BSOD. The computer would turn on, go to Compaq screen, then go to the black screen that says Windows, the animated logo in the backround would start to form, then goes right to BSOD for about 3 seconds, then restart. This will happen continually until you stop it.
I then pushed F8 to boot in safe mode. No problems there. I was in safe mode for a few hours without it restarting. If I were to select "boot to last known good configuration" it would load all the way to the desktop, then about 3 minutes later the BSOD came again. I then restored it to about 3 weeks ago, before BSOD. I went and deleted the expired version of Macafee it had and installed Adaware. Adaware found 295 "infections" including a good amount of adware, 14 trojans, and other moderately severe infections, most of them were installed through gaming websites and some were from a while ago using Limewire. Anyway, I deleted all of them and restarted the computer. Scanned again and it found 16 traces of adware it just cannot seem to delete so I quarantined them. Boot it back up, no change still BSOD. So then I uninstalled the video driver and reinstalled it. That appeared to fix it. I booted it up, it went to the desktop, used the internet, used disc cleanup, disc defrag., and used it for about 12 hours.
So I bring it to her house and connect it all for her and it works great. NOW..12 hours later and she went to go shut it down. It says do not turn off computer, installing update 1 of 1. Then it went back to BSOD. Same as it started...goes to Windows screen, BSOD. Goes to windows screen, BSOD. Why would it be installing an update if it's non-genuine and it cannot get updates? It has 2 sticks of RAM, one 1GB and one 2GB. I've tried each of them individually and this didnt change anything. When I can get it to the desktop it tells me it recovered from shutting down unexpectedly and it gave me an error report. I have that written down if that would help. I also took a picture of the BSOD. She is telling me "when it gets to the desktop the icons are all big and stuff". It sounds to me like maybe the video driver but the question is why would it be bad again after only 24 hours? Can an infection ruin video drivers?
She is considering purchasing a legit copy of Windows 7, but if it isn't the cause then it would probably be pointless. Any help would be greatly appreciated.
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