Let's try this...Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 MethodRestart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.Reboot into Safe Mode with NetworkingHow to start Windows 7 in Safe Mode
Please download Rkill by Grinler from one of the 4 links below (if one of them does not work try another...) and save it to your desktop:
•In order for Rkill to run properly you must disable your anti-malware software. Please refer to this page
if you are not sure how.
•Double-click on Rkill. (If you are using Windows Vista, please right-click on it and select Run As Administrator)?Note: You may have to run Rkill a few times before it is successful. You may also have to download Rkill from a different link which will save it as a different file name.
•A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
•An Rkill.log will appear. Please copy and paste the contents in your reply (file also located at c:\rkill.log)
•Do not reboot your computer after running Rkill as the malware programs will start again. If your computer reboots, run Rkill again before continuing on to the next step.
•If nothing happens or if the tool does not run, please let me know in your next reply.Rerun MBAM (MalwareBytes) like this:
Open MBAM in normal mode and click Update
tab, select Check for Updates
scan and scan (normal mode).
After scan click Remove Selected
, Post new scan log
into normal mode.
Please download AdwCleaner
by Xplode onto your desktop.
•Close all open programs and internet browsers.
•Double click on adwcleaner.exe
to run the tool.
•Click on Delete.
•Confirm each time with Ok.
•You will be prompted to restart your computer. A text file will open after the restart.
•Please post the contents of that logfile with your next reply.
•You can find the logfile at C:\AdwCleaner[S1].txt
Please ask any needed questions,post logs and Let us know how the PC is running now.