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Right click at anything brings up Windows Installer


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#1 LadyContessa

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Posted 16 April 2013 - 04:45 PM

Hi, I already scanned my laptop using Avast! and there is no threat found. I remember having this very same problem with my other laptop a long time ago and asked help via an online forum. The guy who helped me had me run ComboFix and do some stuff and it is fixed. Now, I'm not quite sure if I still should run ComboFix since I know it's not safe to use it without proper knowledge.. I don't know if I have already given enough details but the only thing I observed is if I right click at anything, the Windows installer comes up then it tries to install something with a "Shredder".

Also, I would like to include here my other problem with my laptop. When my friend borrowed it and inserted his USB flash drive, the keys "5, 7, 9, -, and the bracket symbols" don't work anymore. Do you think it is a result of a virus infection? Because right after he used my laptop, the keys suddenly don't work anymore..

Thank you in advance.



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#2 Broni

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Posted 16 April 2013 - 08:32 PM

Since you ran Combofix...

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 LadyContessa

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Posted 17 April 2013 - 12:36 AM

I already posted the topic in that section you linked. Thank you so much!



#4 Broni

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Posted 17 April 2013 - 05:00 PM

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