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Very rare, ocasional crash on Windows 7 64bit


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#1 TLoV

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Posted 16 April 2013 - 01:19 PM

Was sitting here watching a movie when my computer suddenly restarts. This happens very rarely so it's not an immidiate problem, now that it's happened again I'd like to pin-point what's causing it.



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#2 hamluis

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Posted 16 April 2013 - 01:56 PM

You could take a look at any errors logged in Event Viewer...that would probably be the best source to start with.

 

You might also check your CPU temperatures since rebooting is a typical symptom of system overheating (among other things).

 

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html

 

To find reported instances of similar errors by event number...you can use the www.eventid.net website  combined with Google.  The data at eventid.net is reported by persons experiencing the particular error.

 

Louis



#3 AdagioBoognish

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Posted 16 April 2013 - 02:10 PM

Edit: Oh man, looks like you were faster and got a post in while I was typing. 

 

Any idea what temp your system is running at? If it happens infrequently then maybe your system is overheating every once in awhile after prolonged use.

 

If it happens again, try viewing your system event logs for any clues. You can access these (assuming you're on Windows 7) by clicking the start icon, clicking Control Panel, clicking System and Security, then administrative Tools, and finally double clicking Event Viewer. It takes a second or two to gather up the logs, so don't worry if it seems like it's not doing anything. After it finishes loading you should see a folder structure on the left with Event Viewer being the top. Below that is Windows Logs. If you open that you should see one labeled System. Clicking on that will load every little thing Windows has been doing. Clicking on one of the items will display the event info in a window below the logs. Most are "(i) Information" logs that are full of things such as "The Portable Device Enumerator Service service entered the running state", but after a crash you should find ones labeled as /!\ Warning or (!) Error. While holding the [Ctrl] key you can click each of the logs that look suspicious and then click "Save Selected Events.." in the Actions window to the right. Some of those error logs might shed some light as to why your computer randomly reboots.

 

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Edited by AdagioBoognish, 16 April 2013 - 02:11 PM.





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