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Explorer.exe Crashes, Shell32.dll


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5 replies to this topic

#1 varunkr

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Posted 13 April 2013 - 04:21 AM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/482595/win7-explorerexe-crashrestartcrash/ - Hamluis.

 

 

Hi all. I have a very similar problem. Every time i try to the open control panel, either directly or any other component of the control panel from elsewhere, explorer.exe crashes and the culprit is shell32.dll (c:\windows\system32\shell32.dll). I tried all the stuff mentioned above but explorer.exe still crashes whenever I try to open the control panel. What should I do? Any help would be appreciated! Thanks!


Edited by hamluis, 15 April 2013 - 05:23 PM.
PM sent new OP - Hamluis.


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#2 narenxp

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Posted 13 April 2013 - 08:21 AM

Hi varunkr

 

Shell32.dll is system file and replacing it cannot fix this issue.Can you say me when the issue started?

 

What happens in safemode?

 

Did you try running sfc /scannow or any other fix?



#3 varunkr

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Posted 14 April 2013 - 03:20 PM

Thanks a lot for replying!

 

A few days ago, my computer got some virus through a friend's USB Drive. I tried scanning it using quite a few anti virus and anti malware softwares (avast pro, kaspersky, malwarebytes, even used a rescue disk and tried boot scanning) but it didn't detect anything and was unable to clean it.

I was unable to open MSConfig, System Restore or install any new applications. I ran it in safe mode and disabled a few javascript files with weird names from startup. Now that problem is no longer there in regular mode.

 

But in normal mode as well as safe mode, whenever I try to open the control panel from any link, my explorer crashes and I am unable to open it. The fault module is shell32.dll.

 

I did run sfc/scannow after reading somewhere about it but the verification finished without any errors reported. I do not want to format my hard drive if that is possible. Is there any other way out?



#4 narenxp

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Posted 14 April 2013 - 11:24 PM

If you are not able to run any of these scans,just explain malware response helper about the issue you have.

 

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.



#5 varunkr

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Posted 16 April 2013 - 08:36 AM

Thanks a lot Narenxp. I followed the steps needed and have a started a new topic as was instructed (http://www.bleepingcomputer.com/forums/t/491862/malware-causes-explorerexe-crash-fault-module-is-shell32dll/)

 

Lets hope I can clean my computer soon. Thank you very much for your help! :)



#6 hamluis

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Posted 16 April 2013 - 12:37 PM

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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