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Windows Update Error


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#1 Coconfused

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Posted 14 April 2013 - 01:53 PM

I've not done a good job of updating Windows.  I had it set to do it automatically, but I just found out it wasnt' working.

 

It looks like my last successful update was from June of 2012.

 

When I run the Update I get a message that all of the updates failed to install.

 

It is error 80246008:  unknown error.

 

I also tried this after a clean boot and got the same result.

 

As an aside, this came to light as part of a game error.  I'm hoping a successfull Windows Update will fix it, but i am doubtful of that.

 

The game Star Wars:  The Old Republic will not work on this computer at my house.  It will work at my office.  The game will work on the desktop PC at my house.  Also at my house, WoW, Netflix, and Amazon videos work fine on my laptop.  I fail to see how a computer can work for everything but one game at a specific location and for windows updates.

 

My Windows firewall is off.  I use Avast for internet security.  the SW:TOR programs are clear to run on its firewall, but I disable the entire firewall there, too.

 

Any thoughts to either of these issues?



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#2 Broni

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Posted 14 April 2013 - 03:25 PM

My Windows firewall is off.  I use Avast for internet security.  the SW:TOR programs are clear to run on its firewall, but I disable the entire firewall there, too.

Are you saying that you're not using ANY firewall?


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#3 Coconfused

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Posted 14 April 2013 - 03:32 PM

I am saying that very thing.

 

Normally, I use the Avast firewall, but I turned it off to see if that was causing the problem.

 

SW:TOR had a recent update, and my Avast just went to version 8.  I thought that one or both of those things might have caused the problem with my game.

 

Neither should be a factor with the Windows Update as far as I can tell.



#4 Broni

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Posted 14 April 2013 - 03:35 PM

You can't turn your firewall off for a second.

It's your very first line of defense.

 

Please download Farbar Service Scanner Download Link and run it on the computer with the issue.

  • Make sure the following options are checked:

    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


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#5 Coconfused

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Posted 14 April 2013 - 03:57 PM

I did reactivate the Avast firewall.

 

Another oddity.  My router is named Elsie3.  That is the network it says my desktop is attached to.  My laptop (the troubled computer we're talking about) says it is attached to Elsie3, whcih is good, but it says it is connected to Elsie2 at the top of the list that shows available networks.

 

Elsie2 was our previous rourter.  Earlier today, I removed every available connection, then readded Elsie3.  Elsie3 was listed at the top over the little picture of the house.  After my most recent resart, it says Elsie2 at the top again, but it is connected in the list to Elsie3. 

 

I think the fact that the desktop and laptop are convinced they are on different networks even though attached to the same router is messing with my ability to homeshare.   That is another issue, though.

 

Below, I have pasted the results from the scan:

Farbar Service Scanner Version: 14-04-2013
Ran by Ole Bry (administrator) on 14-04-2013 at 15:52:21
Running from "C:\Users\Ole Bry\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T0IV0LLJ"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of BITS. The value does not exist.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#6 Broni

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Posted 14 April 2013 - 04:07 PM

You have one registry key corrupted.

 

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247
Vista and Seven - http://www.howtogeek.com/howto/windows-vista/create-a-restore-point-for-windows-vistas-system-restore/

Windows 8: http://www.vikitech.com/11302/system-restore-windows-8

Download BITS.reg file from here: http://download.bleepingcomputer.com/win-services/7/BITS.reg

Double click on BITS.reg file and confirm the prompt.
Restart computer.


Post new FSS log.
 


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#7 Coconfused

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Posted 14 April 2013 - 04:40 PM

It must have done something.  The Welcome screen was up for a long time and started to worry me, but then everything came up.

 

Scan log posted below:

 

Farbar Service Scanner Version: 14-04-2013
Ran by Ole Bry (administrator) on 14-04-2013 at 16:38:56
Running from "C:\Users\Ole Bry\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DLS7LB47"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



#8 Broni

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Posted 14 April 2013 - 04:41 PM

See if you can run Windows updates now.


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#9 Coconfused

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Posted 14 April 2013 - 05:51 PM

All 51 updates installed and the computer restarted.

 

I notice that the network it says I'm attached to is now the correct one - and unforseen bonus.

 

Now, I can only home this resolves my issue with SW:TOR.  I can only imagine how that CS call will go if it does not.  But, at least I can approach them with a healthier computer.

 

Your help may not cost a penny, but it was worth a helluva lot more than that to me.  I was going to ask if you had a [donate] button, but I see it above.

 

Thanks so much for the accurate and super quick help.



#10 Coconfused

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Posted 14 April 2013 - 06:09 PM

Really possible that the successful WU corrected my SW:TOR problem as well.

 

Again, thank you.



#11 Broni

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Posted 14 April 2013 - 06:10 PM

Way to go!! p4193510.gif
Good luck and stay safe :)
 


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