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New Dept of Justice ransom virus... HELP!


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13 replies to this topic

#1 Obsolete87

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Posted 14 April 2013 - 10:26 AM

Today i was infected with a new Dept of Justice ransom virus. Ive tried everything, from safemodes with and without command propts, to booting programs like hitman pro with kickstart from a flash drive. Ive taken out the FBI virus plenty of times before, but this ones getting the better of me. Im running windows 7 ultimate 32 bit on a Gigabyte ga-m68m-s2p motherboard if thatll help you know my bios and if i can restore through bios setup or anything. I need it for work, so help asap would be greatly appreciated! Also, anytime i ctrl alt delete and try to logout, restart, or shut down, it blue screen crash dumps. And i only have 1 user on my computer, so switching users isnt an option. Another note, the image i uploaded is similar to the one i have, but the fine is $450. I havent seen the one i have anywhere else online so far. I dont have another computer around to hook it up as a slave drive either. Additionally, disabling the internet doesnt work either, the DOJ lock is still instantly up, with a popup that says to please enable internet, that consistently reopens after closing it.

Attached Files


Edited by Obsolete87, 14 April 2013 - 11:22 AM.


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#2 gringo_pr

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Posted 14 April 2013 - 12:15 PM


Hello Obsolete87

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  • To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
    On the System Recovery Options menu you will get the following options:

      • Startup Repair
        System Restore
        Windows Complete PC Restore
        Windows Memory Diagnostic Tool
        Command Prompt
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst64.exe or e:\frst.exe and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • First Press the Scan button.
    • It will make a log (FRST.txt)
    • Second Type the following in the edit box after "Search:". services.exe
    • Click the Search button
    • It will make a log (Search.txt)
    I want you to poste Both the FRST.txt report and the Search.txt into your reply to me

    Gringo





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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 Obsolete87

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Posted 14 April 2013 - 12:22 PM

In progress



#4 Obsolete87

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Posted 14 April 2013 - 12:27 PM

f8 does nothing, DEL is bios setup, f9 is xpressrecovery2, f12 is boot menu, and END is Qflash



#5 Obsolete87

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Posted 14 April 2013 - 01:05 PM

Nevermind, figured it out... duh. Doing it now



#6 Obsolete87

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Posted 14 April 2013 - 01:08 PM

tried E;\frst.exe popped up with 

 

The instruction at 0x004b4f44 referenced memory at 0x003ff9b7. The memory could not be read



#7 Obsolete87

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Posted 14 April 2013 - 01:10 PM

Recopied thinking it was corrupt, now it says 

e:\FRST.exe is not a valid win32 application



#8 gringo_pr

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Posted 14 April 2013 - 01:11 PM

what operating system are you using?<br /><br /><br />gringo
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#9 Obsolete87

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Posted 14 April 2013 - 01:12 PM

Windows 7 ultimate 32 bit



#10 Obsolete87

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Posted 14 April 2013 - 01:16 PM

back to the memory could not be read error



#11 gringo_pr

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Posted 14 April 2013 - 02:01 PM



Hi there for this you will need a USB of at least 1Gb

Download the following three programmes to your desktop :


1. WiNTBootIc
2. Windows 7 RC
3. Farbar Recovery Scan Tool

Extract wintoboot to your desktop
Insert a USB drive of at least 1GB
Run Wintoboot

wintoboot.JPG

Drag and drop the Windows 7 ISO to the programme in the space indicated
Tick the Format box and accept the warnings
Press Do It

You will see it progressing

usb%20progress.JPG

It will let you know when it is done
Then copy FRST to the same USB

frstwintoboot.JPG


Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here


When you reboot you will see this although yours will say windows 7.
Click repair my computer
RepairVista_7275.jpg

Select your operating system
RepairVista_7277202.jpg

Select Command prompt
RepairVista_7277.jpg

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
FRST%20Start%20scan.gif
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 gringo_pr

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Posted 17 April 2013 - 01:09 AM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 gringo_pr

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Posted 19 April 2013 - 11:50 PM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 gringo_pr

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Posted 24 April 2013 - 10:14 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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