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BSOD


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#1 Eric56

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Posted 13 April 2013 - 03:05 PM

Hello,

 

I have a HP Pavilion dv6 running Windows 7.  The past two months my laptop has been freezing and going to the BSOD.  The last time it froze on me it was while I was streaming Pandora so I don't know if it's Video driver or Sound driver.

 

Let me know what I need to do to fix this.

 

thanks.



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#2 Eric56

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Posted 13 April 2013 - 03:41 PM

Here is the BSOD error

 

==================================================
Dump File         : 040813-102820-01.dmp
Crash Time        : 4/8/2013 10:00:25 AM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c10
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor         : x64
Crash Address     : ntoskrnl.exe+75c10
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\040813-102820-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
==================================================

 



#3 hamluis

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Posted 13 April 2013 - 06:02 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis



#4 Eric56

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Posted 13 April 2013 - 06:21 PM

Here are the mini tool box results

 

MiniToolBox by Farbar  Version:05-03-2013
Ran by Gentry's Closet (administrator) on 13-04-2013 at 16:20:30
Running from "C:\Users\Gentry's Closet\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/13/2013 03:56:47 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (04/13/2013 03:56:47 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (04/13/2013 03:56:47 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (04/13/2013 03:54:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/13/2013 03:54:12 PM) (Source: MSSQLServer) (User: )
Description: SuperSocket info: FillAddress(MSAFD Tcpip [TCP/IPv6]) : Error 0.

Error: (04/13/2013 03:18:13 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (04/13/2013 03:18:13 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (04/13/2013 03:18:13 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (04/13/2013 03:17:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/13/2013 03:17:15 PM) (Source: MSSQLServer) (User: )
Description: SuperSocket info: FillAddress(MSAFD Tcpip [TCP/IPv6]) : Error 0.


System errors:
=============
Error: (04/13/2013 04:19:18 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (04/13/2013 04:19:17 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (04/13/2013 04:19:16 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (04/13/2013 03:54:55 PM) (Source: Service Control Manager) (User: )
Description: The WinDriver service failed to start due to the following error:
%%2

Error: (04/13/2013 03:17:21 PM) (Source: Service Control Manager) (User: )
Description: The WinDriver service failed to start due to the following error:
%%2

Error: (04/13/2013 03:05:17 PM) (Source: Service Control Manager) (User: )
Description: The WinDriver service failed to start due to the following error:
%%2

Error: (04/13/2013 01:50:32 PM) (Source: Service Control Manager) (User: )
Description: The WinDriver service failed to start due to the following error:
%%2

Error: (04/13/2013 01:48:26 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems.

Error: (04/13/2013 01:47:50 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Realtek Semiconduct Corp. - Storage - Realtek PCIE CardReader.

Error: (04/13/2013 01:47:12 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems.


Microsoft Office Sessions:
=========================
Error: (04/13/2013 03:56:47 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (04/13/2013 03:56:47 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (04/13/2013 03:56:47 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (04/13/2013 03:54:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/13/2013 03:54:12 PM) (Source: MSSQLServer)(User: )
Description: FillAddress(MSAFD Tcpip [TCP/IPv6]) : Error 0

Error: (04/13/2013 03:18:13 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (04/13/2013 03:18:13 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (04/13/2013 03:18:13 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

Error: (04/13/2013 03:17:22 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/13/2013 03:17:15 PM) (Source: MSSQLServer)(User: )
Description: FillAddress(MSAFD Tcpip [TCP/IPv6]) : Error 0


=========================== Installed Programs ============================

7-Zip 9.20
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
AMAYA OS
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.2.2)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
AuthenTec TrueAPI (Version: 1.3.0.144)
Bejeweled 3 (Version: 2.2.0.97)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blekko search bar (Version: 1.0.0.1)
BurnToDisk version 1.0 (Version: 1.0)
Chuzzle Deluxe (Version: 2.2.0.95)
Click-N-Ship for Business® (Version: 4.1.167.0)
Cradle of Rome 2 (Version: 2.2.0.98)
Creative Memories Memory Manager 2 (Version: 2.0)
Creative Memories StoryBook Creator Plus (Version: 2.0)
CyberLink YouCam (Version: 3.5.0.4528)
D3DX10 (Version: 15.4.2368.0902)
Design Shop
Dora's World Adventure (Version: 2.2.0.95)
ESU for Microsoft Windows 7 SP1 (Version: 2.1.1)
Farm Frenzy (Version: 2.2.0.98)
Farmscapes (Version: 2.2.0.98)
FATE (Version: 2.2.0.97)
Final Drive Fury (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
Hoyle Card Games (Version: 2.2.0.95)
HP 3D DriveGuard (Version: 4.1.16.1)
HP Application Assistant (Version: 1.0.409.3882)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Connection Manager (Version: 4.1.25.1)
HP CoolSense (Version: 2.10.51)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Documentation (Version: 1.1.0.0)
HP Games (Version: 1.0.2.5)
HP Launch Box (Version: 1.1.5)
HP MovieStore (Version: 2.1.091)
HP MovieStore (Version: 2.1.21091.0)
HP Officejet 6500 E710n-z Basic Device Software (Version: 22.50.231.0)
HP Officejet 6500 E710n-z Help (Version: 140.0.2.2)
HP Officejet 6500 E710n-z Product Improvement Study (Version: 22.50.231.0)
HP On Screen Display (Version: 1.3.5)
HP Power Manager (Version: 1.4.8)
HP Product Detection (Version: 11.15.0005)
HP Quick Launch (Version: 2.7.2)
HP QuickWeb (Version: 3.1.1.10197)
HP Recovery Manager (Version: 2.0.0)
HP Security Assistant (Version: 1.0.11)
HP Setup (Version: 9.0.15076.3891)
HP Setup Manager (Version: 1.2.14901.3869)
HP SimplePass 2012 (Version: 5.3.1.7)
HP Software Framework (Version: 4.5.10.1)
HP Support Assistant (Version: 7.0.39.15)
HP Update (Version: 5.002.006.003)
I.R.I.S. OCR (Version: 12.3.4.0)
IDT Audio (Version: 1.0.6381.0)
InstallCR (Version: 1.0.0)
Intel PROSet Wireless
Intel® Control Center (Version: 1.2.1.1007)
Intel® Identity Protection Technology 1.1.2.0 (Version: 1.1.2.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2476)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 15.1.0.0096)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 1.1.1.0581)
Intel® Rapid Storage Technology (Version: 10.6.0.1002)
Intel® WiDi (Version: 2.1.42.0)
Intel® Wireless Display
Intel® PROSet/Wireless WiFi Software (Version: 15.01.0500.0903)
iTunes (Version: 10.7.0.21)
Java Auto Updater (Version: 2.0.7.2)
Java™ 6 Update 37 (Version: 6.0.370)
Java™ 6 Update 7 (Version: 1.6.0.70)
Jewel Match 3 (Version: 2.2.0.98)
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (Version: 2.2.0.98)
John Deere Drive Green (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Letters from Nowhere 2 (Version: 2.2.0.97)
Luxor HD (Version: 2.2.0.98)
Mah Jong Medley (Version: 2.2.0.95)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Marketsplash Shortcuts (Version: 1.0.1.7)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.5139.5005)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Desktop Engine (Version: 8.00.761)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox 20.0.1 (x86 en-US) (Version: 20.0.1)
Mozilla Maintenance Service (Version: 20.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Norton 360 (Version: 6.4.1.14)
opensource (Version: 1.0.14960.3876)
PC Tools Registry Mechanic 11.1 (Version: 11.1)
PDF Creator
Penguins! (Version: 2.2.0.98)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.98)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.98)
QuickBooks (Version: 21.0.4011.904)
QuickBooks Pro 2011 (Version: 21.0.4011.904)
Quicken 2010 (Version: 19.1.2.22)
Realtek Ethernet Controller Driver (Version: 7.41.216.2011)
Realtek PCIE Card Reader (Version: 6.1.7601.83)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.1.19.0)
RollerCoaster Tycoon 3: Platinum (Version: 2.2.0.98)
Sentinel Protection Installer 7.5.0 (Version: 7.5.0)
Sentinel System Driver Installer 7.5.1 (Version: 7.5.1)
Skype™ 5.10 (Version: 5.10.116)
swMSM (Version: 12.0.0.1)
Synaptics TouchPad Driver (Version: 15.3.29.0)
The Treasures of Mystery Island: The Ghost Ship (Version: 2.2.0.98)
Torchlight (Version: 2.2.0.98)
TurboTax 2011
TurboTax 2011 wcaiper (Version: 011.000.1647)
TurboTax 2011 WinPerFedFormset (Version: 011.000.2999)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0474)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 wrapper (Version: 011.000.0121)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update Installer for WildTangent Games App
Validity WBF DDK (Version: 4.3.205.0)
VIP Access SDK (1.0.1.2)  (Version: 1.0.1.2)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.98)
WildTangent Games App (HP Games) (Version: 4.0.5.32)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahoo! SiteBuilder (Version: 2.4.0)
YouSendIt Desktop App (Version: 2.2.0.535)
Zuma's Revenge (Version: 2.2.0.98)

========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 8139.86 MB
Available physical RAM: 5865.18 MB
Total Pagefile: 16277.9 MB
Available Pagefile: 13823.83 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.97 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:907.06 GB) (Free:790.57 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:20.29 GB) (Free:2.19 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:1.07 GB) FAT32
4 Drive f: (UBCD522) (CDROM) (Total:0.48 GB) (Free:0 GB) CDFS
5 Drive g: (ERIC FLASH) (Removable) (Total:7.45 GB) (Free:6.92 GB) FAT32

========================= Users: ========================================

User accounts for \\GENTRYSCLOSET

Administrator            Gentry's Closet          Guest                   


**** End of log ****



#5 Eric56

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Posted 13 April 2013 - 06:27 PM

Here is the Speccy link

 

http://speccy.piriform.com/results/nFnk4nUyhESc6SNqOrEW6Fd

 

thank you for your help!



#6 Eric56

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Posted 13 April 2013 - 11:29 PM

Should I try updating the hard drive driver? It looks like the hard drive and QuickBooks is causing the most errors. is there a common fix for these errors?

#7 hamluis

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Posted 14 April 2013 - 11:37 AM

Errors in a gven application...can indicate several things.  My philosophy is to first uninstall the given app, then reinstall it...based on my premise that some file in the program has become damaged, preventing proper functioning of the file/program.

 

But such errors in a variety of apps...would possibly point to a problem with Windows, the file system, or the hard drive.  These are not easy to troubleshoot/overcome in terms of effort.

 

Soooo...I would uninstall Quickbooks.

 

Disk controller errors are not so easily dismissed.

 

First thing I would do is disconnect/reconnect the hard drive.  Loose connections can result in disk controller errors, IMO.

 

Second thing I would do...remove the flash drive.  Reports indicate that the presence of attached USB devices can trigger the controller error notification, with the USB device being pegged as a hard drive.

 

When Windows generates these messages, it can be misleading when it refers to the disk number.

 

You can verify which drive is being referenced by going to Device Manager...Start/Run/type devmgmt.msc and hit Enter...click Disk Drives, double-click the detailed drive...click the Volumes tab..click the Populate button.  The new data at the top represents the drive number as seen by Windows and (probably) reflected in Event Viewer when referring to drives.

 

Louis


Edited by hamluis, 14 April 2013 - 11:38 AM.


#8 Eric56

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Posted 14 April 2013 - 01:31 PM

I removed my usb stick and the hard drive event error went away.

#9 Eric56

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Posted 14 April 2013 - 01:37 PM

I'm going to speak with QuickBooks tech support tomorrow to see if they have a patch or common process to resolve the issue. when I Google the error they have fixes other users have used.

#10 hamluis

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Posted 14 April 2013 - 07:29 PM

:thumbup2: , files get damaged/corrupted all the time, impairing a given program.  But if there is a patch out specific to the errors reflected for Quickbooks...by all means install it. 

 

Louis






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