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IE 7/8 starts/locks up after trojan removal(?) - Win XP SP3


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#1 JamesMacF

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Posted 12 April 2013 - 12:19 PM

I've been working on this computer for a few days now, and am beyond my knowledge.

 

Viper Business (AV from Sunbelt) detected and removed what they called Trojan.Win32.Generic!BT. I have since updated and scanned with Malware Bytes and Spybot S&D, and updated Spyware Blaster. I have also ran TDSSKiller and Minitoolbox. Everything is coming up clean, except still seeing occasional tracking cookies.

 

I don't seem to be having any problems with any other programs except IE. Firefox runs fine. The PC had IE7 on it before this happened; in the course of trying to fix it I installed IE8. The installation seemed to go fine. When I go to start IE (both 7 and 8 are same here), the home page starts to load and I get an message saying 'IE is not your default browser, would you like to make it so' (or close to that, it is the standard default browser message I see all the time), and whether I click yes or no it just sits there spinning its wheels and eventually says 'Internet Explorer is not responding'. I can close it out with taskmanager, but then go to restart it again or even after a reboot, get the same thing.

 

Currently I only have a Remote Desktop Connection to this PC, so haven't been able to try this with a safeboot. I may be able to physically get to the PC this coming week, so I am trying to get everything set up for this if needed.

 

Thank you so much for any help you can give me.



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#2 boopme

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Posted 15 April 2013 - 01:55 PM

I think we should get a deeper look. Please follow this Preparation Guide and post in a new topic.

Let me know if all went well.


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#3 JamesMacF

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Posted 15 April 2013 - 03:45 PM

Thank you for getting back to me.

Should I start a new topic here, or over in the Malware Removal section?



#4 boopme

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Posted 15 April 2013 - 04:11 PM

Malware Removal please.


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#5 JamesMacF

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Posted 15 April 2013 - 05:15 PM

Moved to Malware Removal:

 

http://www.bleepingcomputer.com/forums/t/491818/ie-78-startslocks-up-after-trojan-removal-win-xp-sp3/

 

thank you for your help.



#6 boopme

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Posted 15 April 2013 - 06:58 PM

Excellent!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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