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sirefef.gen!C found by Chrome... problems have already begun. Please help.


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17 replies to this topic

#1 SocalPizza

SocalPizza

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Posted 12 April 2013 - 12:15 PM

After lots of problems with IE (undoubtedly due to sirefef), I switched to Chrome to hopefully avoid them. Chrome immediately informed me that I have Sirefef.gen!C and suggested MSE to remove. I am running an initial MSE scan now but am not hopeful, since I seem to have an advanced case (cookies not working, computer verrry slow, etc).

Can someone please help me? I am running Windows 7 64-bit. I would be happy to provide any requested logs.

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 12 April 2013 - 12:56 PM


Hello SocalPizza

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-
  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

-Security Check-
  • Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
information and logs
  • In your next post I need the following
    • both reports from DDS
    • report from security check
    • let me know of any problems you may have had
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 SocalPizza

SocalPizza
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Posted 12 April 2013 - 01:56 PM

Thanks Gringo.  You are a wonderful person.

 

1. DDS REPORTS

 

DDS:

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 9.0.8112.16476  BrowserJavaVersion: 10.5.1
Run by irobertson at 11:49:33 on 2013-04-12
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.1.1033.18.4084.2351 [GMT -7:00]
.
AV: McAfee® Security-as-a-Service *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
AV: Lavasoft Ad-Aware *Disabled/Updated* {E0D97DD4-42BA-B3F2-A5A7-22E9ACE81FC7}
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: McAfee® Security-as-a-Service *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Aware *Disabled/Updated* {5BB89C30-6480-BC7C-9F17-199BD76F557A}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
FW: Lavasoft Ad-Aware *Disabled* {D8E2FCF1-08D5-B2AA-8EF8-8BDC523B58BC}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\WUDFHost.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\McSACore.exe
C:\Windows\system32\mfevtps.exe
c:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files (x86)\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\McAfee\Managed VirusScan\Agent\myAgtSvc.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
c:\Program Files (x86)\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfeann.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files (x86)\NETGEAR\NETGEAR VPN Client Professional\vpnconf.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files (x86)\McAfee\Managed VirusScan\DesktopUI\XTray.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\Pandora\Pandora.exe
C:\Users\irobertson\AppData\Roaming\Google\Google Talk\googletalk.exe
C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
C:\Windows\SysWOW64\prevhost.exe
C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\AcrobatInfo.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - C:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - 
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - C:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [MVS Splash] "C:\Program Files (x86)\McAfee\Managed VirusScan\DesktopUI\XTray.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
Trusted Zone: //about.htm/
Trusted Zone: //Exclude.htm/
Trusted Zone: //LanguageSelection.htm/
Trusted Zone: //Message.htm/
Trusted Zone: //MyAgttryCmd.htm/
Trusted Zone: //MyAgttryNag.htm/
Trusted Zone: //MyNotification.htm/
Trusted Zone: //NOCLessUpdate.htm/
Trusted Zone: //quarantine.htm/
Trusted Zone: //ScanNow.htm/
Trusted Zone: //strings.vbs/
Trusted Zone: //Template.htm/
Trusted Zone: //Update.htm/
Trusted Zone: //VirFound.htm/
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://tlr.webex.com/client/WBXclient-T27L10NSP32EP1-13926/webex/ieatgpc1.cab
TCP: NameServer = 174.24.1.1
TCP: Interfaces\{2A3085D8-AEB1-41D5-8DB4-C274AC9CB714} : DHCPNameServer = 174.24.1.1
TCP: Interfaces\{93AF4F7A-8759-441D-9D0B-F038628E4034} : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{93AF4F7A-8759-441D-9D0B-F038628E4034}\6516E696C6C616 : DHCPNameServer = 174.24.1.1
TCP: Interfaces\{93AF4F7A-8759-441D-9D0B-F038628E4034}\C4240264240502C41677 : DHCPNameServer = 174.24.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - C:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\McIEPlg.dll
Notify: PCANotify - PCANotify.dll
AppInit_DLLs= acaptuser32.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.64\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20120511151028.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [NVHotkey] rundll32.exe C:\Windows\System32\nvHotkey.dll,Start
x64-Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
x64-Run: [TgbVpn] "C:\Program Files (x86)\NETGEAR\NETGEAR VPN Client Professional\vpnconf.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - <orphaned>
x64-Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 gfibto;gfibto;C:\Windows\System32\drivers\gfibto.sys [2013-1-26 14456]
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\System32\drivers\mfehidk.sys [2012-2-22 647208]
R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\System32\drivers\mfewfpk.sys [2012-2-22 289664]
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-1-20 230320]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2012-5-4 55856]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2012-7-9 123856]
R2 McAfee SiteAdvisor Enterprise Service;McAfee SiteAdvisor Enterprise Service;C:\Program Files (x86)\McAfee\SiteAdvisor Enterprise\McSACore.exe [2011-5-12 324928]
R2 McShield;McAfee McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2012-5-11 199272]
R2 mfevtp;McAfee Validation Trust Protection Service;C:\Windows\System32\mfevtps.exe [2012-5-11 162192]
R2 MSSQL$WESTLIVENOTE;SQL Server (WESTLIVENOTE);C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [2010-12-10 29293408]
R2 myAgtSvc;McAfee Virus and Spyware Protection Service;C:\Program Files (x86)\McAfee\Managed VirusScan\Agent\myAgtSvc.exe [2012-5-11 291328]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2013-1-20 130008]
R2 RumorServer;McAfee Peer Distribution Service;C:\Program Files (x86)\McAfee\Managed VirusScan\Agent\myAgtSvc.exe [2012-5-11 291328]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2011-10-15 381248]
R3 acpials;ALS Sensor Filter;C:\Windows\System32\drivers\acpials.sys [2011-4-12 9728]
R3 cvusbdrv;Broadcom USH CV;C:\Windows\System32\drivers\cvusbdrv.sys [2012-5-4 37928]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;C:\Windows\System32\drivers\e1y62x64.sys [2009-6-13 287960]
R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\System32\drivers\mfeavfk.sys [2012-2-22 229528]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360]
R3 TGBMPEnum;TheGreenBow VPN Miniport Enumerator;C:\Windows\System32\drivers\TGBMPEnum.sys [2012-3-15 40624]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2011-4-12 71168]
S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\System32\drivers\mferkdet.sys [2012-2-22 100912]
S3 ose64;Office 64 Source Engine;C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2010-1-9 174440]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-1-10 19456]
S3 Synth3dVsc;Synth3dVsc;C:\Windows\System32\drivers\Synth3dVsc.sys [2011-4-12 88960]
S3 terminpt;Microsoft Remote Desktop Input Driver;C:\Windows\System32\drivers\terminpt.sys [2013-1-10 29696]
S3 TGBVPNVirtM;TheGreenBow Virtual Miniport;C:\Windows\System32\drivers\TGBVPNVirtM.sys [2012-3-15 140976]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-1-10 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-1-10 30208]
S3 tsusbhub;tsusbhub;C:\Windows\System32\drivers\tsusbhub.sys [2011-4-12 117248]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-5-3 1255736]
S4 Ad-Aware Service;Ad-Aware Service;C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe [2013-3-18 1236336]
S4 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2012-8-20 136784]
S4 SBAMSvc;Ad-Aware;C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe [2012-9-20 3677000]
S4 TgbIke Starter;TgbIke Starter;C:\Windows\SysWOW64\TgbStarter.exe [2012-3-15 239280]
.
=============== File Associations ===============
.
FileExt: .txt: Applications\WINWORD.EXE="C:\Program Files\Microsoft Office\Office14\WINWORD.EXE" /n "%1" [UserChoice] [default=edit - 'Open' doesn't exist]
.
=============== Created Last 30 ================
.
2013-04-12 17:44:49 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-04-12 17:44:47 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-04-12 17:44:47 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-04-12 17:44:47 112640 ----a-w- C:\Windows\System32\smss.exe
2013-04-12 17:44:46 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2013-04-12 17:44:45 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll
2013-04-12 17:44:38 3153408 ----a-w- C:\Windows\System32\win32k.sys
2013-04-12 17:44:36 19968 ----a-w- C:\Windows\System32\drivers\usb8023.sys
2013-04-12 17:43:53 223752 ----a-w- C:\Windows\System32\drivers\fvevol.sys
2013-04-12 16:55:15 972264 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{DFF0FE9A-CFC1-464B-96A7-FC11F746BF87}\gapaengine.dll
2013-04-12 16:54:52 9311288 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{80E8BC38-230F-4AB9-A251-ECB3DAE6106B}\mpengine.dll
2013-04-12 16:46:38 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
2013-04-12 16:46:35 -------- d-----w- C:\Program Files\Microsoft Security Client
2013-04-11 18:09:00 -------- d-----w- C:\ProgramData\Ad-Aware Antivirus
2013-04-11 18:07:02 -------- d-----w- C:\ProgramData\Downloaded Installations
2013-04-11 18:07:00 -------- d-----w- C:\Users\irobertson\AppData\Local\adawarebp
2013-04-11 18:06:59 -------- d-----w- C:\ProgramData\Ad-Aware Browsing Protection
2013-04-11 18:05:33 47496 ----a-w- C:\Windows\System32\sbbd.exe
2013-04-11 18:05:29 -------- d-----w- C:\Users\irobertson\AppData\Roaming\Ad-Aware Antivirus
.
==================== Find3M  ====================
.
2013-04-11 18:08:42 73432 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-04-11 18:08:42 693976 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-04-11 18:05:33 14456 ----a-w- C:\Windows\System32\drivers\gfibto.sys
2013-03-12 08:10:56 282744 ------w- C:\Windows\System32\MpSigStub.exe
2013-02-22 06:27:49 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-02-22 06:20:51 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-02-22 06:19:37 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-02-22 06:15:48 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-02-22 06:15:23 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-02-22 06:12:41 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-02-22 03:46:00 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-02-22 03:38:00 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-02-22 03:37:50 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-02-22 03:34:17 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-02-22 03:34:03 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-02-22 03:31:46 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-02-12 05:45:24 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2013-02-12 05:45:22 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2013-02-12 05:45:22 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll
2013-02-12 05:45:22 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll
2013-02-12 04:48:31 474112 ----a-w- C:\Windows\apppatch\AcSpecfc.dll
2013-02-12 04:48:26 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll
2013-01-21 19:12:12 2177664 ----a-w- C:\Windows\System32\coin93.dll
2013-01-20 22:59:04 230320 ----a-w- C:\Windows\System32\drivers\MpFilter.sys
2013-01-20 22:59:04 130008 ----a-w- C:\Windows\System32\drivers\NisDrvWFP.sys
.
============= FINISH: 11:50:23.12 ===============
 
 
ATTACH.TXT:
 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Ultimate 
Boot Device: \Device\HarddiskVolume1
Install Date: 5/3/2012 3:40:13 PM
System Uptime: 4/12/2013 10:54:55 AM (1 hours ago)
.
Motherboard: Dell Inc. |  | 0R906R
Processor: Intel® Core™2 Duo CPU     P8600  @ 2.40GHz | Microprocessor | 2401/266mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 149 GiB total, 23.694 GiB free.
D: is CDROM ()
M: is NetworkDisk (NTFS) - 916 GiB total, 507.059 GiB free.
Q: is NetworkDisk (NTFS) - 916 GiB total, 507.059 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet J4680 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Officejet J4680 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service: 
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP Color LaserJet CP2025dn
Device ID: ROOT\MULTIFUNCTION\0001
Manufacturer: Hewlett-Packard
Name: HP Color LaserJet CP2025dn
PNP Device ID: ROOT\MULTIFUNCTION\0001
Service: 
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: HP LaserJet 600 M602
Device ID: ROOT\MULTIFUNCTION\0002
Manufacturer: Hewlett-Packard
Name: HP LaserJet 600 M602
PNP Device ID: ROOT\MULTIFUNCTION\0002
Service: 
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: Officejet J4680 series
Device ID: ROOT\IMAGE\0000
Manufacturer: HP
Name: Officejet J4680 series
PNP Device ID: ROOT\IMAGE\0000
Service: StillCam
.
==== System Restore Points ===================
.
RP67: 4/3/2013 2:42:07 PM - Device Driver Package Install: TheGreenBow Network adapters
RP68: 4/4/2013 12:34:23 PM - Restore Operation
RP69: 4/12/2013 10:45:46 AM - Windows Update
RP70: 4/12/2013 11:01:04 AM - Windows Update
.
==== Installed Programs ======================
.
4660_4680_Help
64 Bit HP CIO Components Installer
Ad-Aware Antivirus
Ad-Aware Browsing Protection
Adobe Acrobat 9 Pro Extended - English, Français, Deutsch
Adobe Acrobat 9 Pro Extended 64-bit Add-On
Adobe Acrobat 9.5.4 - CPSID_83708
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Anti-phishing Domain Advisor
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bing Bar
Bing Bar Platform
Bonjour
bpd_scan
BPDSoftware
BPDSoftware_Ini
BufferChm
Cisco WebEx Meetings
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
Dell Touchpad
DivX Setup
Dropbox
Easy DVD Clone
File Renamer - Basic
Google Chrome
Google Talk (remove only)
Google Update Helper
GoToMeeting 5.1.0.880
HiJackThis
HotDocs Player 10 (64bit)
HP LaserJet Enterprise 600 M601, M602 & M603 printer series
HP OfficeJet J4600 All-In-One Series
InterVideo WinDVD 4
iTunes
J4600_Basic
Java 7 Update 11
Java Auto Updater
Java™ 7 Update 4 (64-bit)
JavaFX 2.1.1
LexisNexis Automated California Judicial Council Forms
LexisNexis Automated Northern California County Forms
LJDXPHelperUI
McAfee Browser Protection Service
McAfee SiteAdvisor Enterprise Plus
McAfee Virus and Spyware Protection Service
Microsoft .NET Framework 4.5
Microsoft Application Error Reporting
Microsoft Default Manager
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 32-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 32-bit MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Search Enhancement Pack
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (WESTLIVENOTE)
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NETGEAR VPN Client Professional
Network64
NVIDIA 3D Vision Driver 285.62
NVIDIA Control Panel 285.62
NVIDIA Graphics Driver 285.62
NVIDIA Install Application
NVIDIA nView 136.02
NVIDIA PhysX
NVIDIA PhysX System Software 9.11.0621
NVIDIA Stereoscopic 3D Driver
Pandora
Picasa 3
Power Sound Editor Free
Scan
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4.5 (KB2737083)
Security Update for Microsoft .NET Framework 4.5 (KB2742613)
Security Update for Microsoft .NET Framework 4.5 (KB2789648)
Security Update for Microsoft Excel 2010 (KB2597126) 64-Bit Edition
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 64-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 64-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 64-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 64-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 64-Bit Edition
Security Update for Microsoft Visio 2010 (KB2760762) 64-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 64-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 64-Bit Edition
Southern California County Forms
Symantec pcAnywhere
Toolbox
TrialDirector 6
TrialDirector 6 Sample Data
Update for Microsoft .NET Framework 4.5 (KB2750147)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 64-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 64-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2598242) 64-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 64-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 64-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 64-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 64-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 64-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 64-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 64-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 64-Bit Edition
VC80CRTRedist - 8.0.50727.6195
Visual C++ 8.0 x64 Runtime Setup Package
Visual C++ 8.0 x86 Runtime Setup Package
VLC media player 2.0.0
WebReg
WebSlingPlayer ActiveX
West LiveNote 2.6
Windows Driver Package - Cambridge Silicon Radio Ltd. (CSRBC) USB  (04/21/2011 01.0.0.0)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Messenger
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
WordPerfect Office 12
.
==== Event Viewer Messages From Past Week ========
.
4/6/2013 10:36:24 PM, Error: WudfUsbccidDriver [12]  - The device generated 134 unknown interrupt(s) in 3541 ms. Last Unknown Interrupt Message: 0x0.
4/6/2013 10:36:23 PM, Error: Microsoft-Windows-Smartcard-Server [610]  - Smart Card Reader 'Broadcom Corp Contacted SmartCard 0' rejected IOCTL GET_STATE: The I/O operation has been aborted because of either a thread exit or an application request.  If this error persists, your smart card or reader may not be functioning correctly. Command Header: XX XX XX XX
4/12/2013 9:55:21 AM, Error: Microsoft Antimalware [2001]  - Microsoft Antimalware has encountered an error trying to update signatures.   New Signature Version:   Previous Signature Version: 1.147.1724.0   Update Source: Microsoft Malware Protection Center   Update Stage: Install   Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x64&eng=0.0.0.0&avdelta=0.0.0.0&asdelta=0.0.0.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094   Signature Type: AntiVirus   Update Type: Full   User: EMPLOYERLAWYERS\irobertson   Current Engine Version:   Previous Engine Version: 1.1.9302.0   Error code: 0x8050a003   Error description: This package does not contain up-to-date definition files for this program. For more information, see Help and Support. 
4/12/2013 9:55:21 AM, Error: Microsoft Antimalware [2001]  - Microsoft Antimalware has encountered an error trying to update signatures.   New Signature Version:   Previous Signature Version: 1.147.1724.0   Update Source: Microsoft Malware Protection Center   Update Stage: Install   Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x64&eng=0.0.0.0&avdelta=0.0.0.0&asdelta=0.0.0.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094   Signature Type: AntiSpyware   Update Type: Full   User: EMPLOYERLAWYERS\irobertson   Current Engine Version:   Previous Engine Version: 1.1.9302.0   Error code: 0x8050a003   Error description: This package does not contain up-to-date definition files for this program. For more information, see Help and Support. 
4/12/2013 9:47:49 AM, Error: Microsoft Antimalware [2001]  - Microsoft Antimalware has encountered an error trying to update signatures.   New Signature Version:   Previous Signature Version: 0.0.0.0   Update Source: Microsoft Update Server   Update Stage: Search   Source Path: Default URL   Signature Type: AntiVirus   Update Type: Full   User: NT AUTHORITY\SYSTEM   Current Engine Version:   Previous Engine Version: 0.0.0.0   Error code: 0x80070424   Error description: The specified service does not exist as an installed service. 
4/12/2013 9:42:54 AM, Error: Service Control Manager [7034]  - The Ad-Aware Service service terminated unexpectedly.  It has done this 1 time(s).
4/12/2013 10:59:11 AM, Error: Microsoft-Windows-GroupPolicy [1129]  - The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.
4/12/2013 10:58:32 AM, Error: Microsoft-Windows-TerminalServices-RemoteConnectionManager [1067]  - The terminal server cannot register 'TERMSRV' Service Principal Name to be used for server authentication. The following error occured: The specified domain either does not exist or could not be contacted. .
4/12/2013 10:57:04 AM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}  and APPID  {344ED43D-D086-4961-86A6-1106F4ACAD9B}  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
4/12/2013 10:55:49 AM, Error: NETLOGON [5719]  - This computer was not able to set up a secure session with a domain controller in domain EMPLOYERLAWYERS due to the following:  There are currently no logon servers available to service the logon request.  This may lead to authentication problems. Make sure that this computer is connected to the network. If the problem persists, please contact your domain administrator.   ADDITIONAL INFO  If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.
4/12/2013 10:51:28 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB973688).
4/11/2013 9:35:28 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
4/11/2013 9:34:58 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.
4/11/2013 9:34:28 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UmRdpService service.
4/11/2013 9:33:58 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.
4/11/2013 9:33:28 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
4/11/2013 9:33:28 AM, Error: Service Control Manager [7000]  - The Network Connections service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.
4/11/2013 9:33:11 AM, Error: Service Control Manager [7043]  - The McAfee McShield service did not shut down properly after receiving a preshutdown control.
4/11/2013 9:32:41 AM, Error: Service Control Manager [7043]  - The Group Policy Client service did not shut down properly after receiving a preshutdown control.
4/11/2013 9:31:58 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1053" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
4/11/2013 9:31:28 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the CscService service.
4/11/2013 9:30:58 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
4/11/2013 6:17:22 PM, Error: NETLOGON [3210]  - This computer could not authenticate with \\idfdc02.employerlawyers.com, a Windows domain controller for domain EMPLOYERLAWYERS, and therefore this computer might deny logon requests. This inability to authenticate might be caused by another computer on the same network using the same name or the password for this computer account is not recognized. If this message appears again, contact your system administrator.
4/11/2013 5:44:51 PM, Error: NETLOGON [3210]  - This computer could not authenticate with \\idfdc01.employerlawyers.com, a Windows domain controller for domain EMPLOYERLAWYERS, and therefore this computer might deny logon requests. This inability to authenticate might be caused by another computer on the same network using the same name or the password for this computer account is not recognized. If this message appears again, contact your system administrator.
4/11/2013 5:29:44 PM, Error: NETLOGON [3210]  - This computer could not authenticate with \\HMBDC01.employerlawyers.com, a Windows domain controller for domain EMPLOYERLAWYERS, and therefore this computer might deny logon requests. This inability to authenticate might be caused by another computer on the same network using the same name or the password for this computer account is not recognized. If this message appears again, contact your system administrator.
4/11/2013 4:44:25 PM, Error: NETLOGON [3210]  - This computer could not authenticate with \\SANDC01.employerlawyers.com, a Windows domain controller for domain EMPLOYERLAWYERS, and therefore this computer might deny logon requests. This inability to authenticate might be caused by another computer on the same network using the same name or the password for this computer account is not recognized. If this message appears again, contact your system administrator.
4/11/2013 11:46:10 AM, Error: Service Control Manager [7034]  - The McAfee Validation Trust Protection Service service terminated unexpectedly.  It has done this 1 time(s).
4/11/2013 11:41:04 AM, Error: Service Control Manager [7034]  - The McAfee McShield service terminated unexpectedly.  It has done this 6 time(s).
4/11/2013 11:40:55 AM, Error: Service Control Manager [7031]  - The McAfee McShield service terminated unexpectedly.  It has done this 5 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
4/11/2013 11:39:43 AM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the McAfee McShield service, but this action failed with the following error:  An instance of the service is already running.
4/11/2013 11:39:38 AM, Error: Service Control Manager [7031]  - The McAfee McShield service terminated unexpectedly.  It has done this 4 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
4/11/2013 11:39:29 AM, Error: Service Control Manager [7031]  - The McAfee McShield service terminated unexpectedly.  It has done this 3 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
4/11/2013 11:39:18 AM, Error: Service Control Manager [7031]  - The McAfee McShield service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
4/11/2013 11:39:09 AM, Error: Service Control Manager [7031]  - The McAfee McShield service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
4/11/2013 11:39:05 AM, Error: Service Control Manager [7034]  - The McAfee SiteAdvisor Enterprise Service service terminated unexpectedly.  It has done this 1 time(s).
4/11/2013 1:17:29 PM, Error: NETLOGON [3210]  - This computer could not authenticate with \\IDFDC01, a Windows domain controller for domain EMPLOYERLAWYERS, and therefore this computer might deny logon requests. This inability to authenticate might be caused by another computer on the same network using the same name or the password for this computer account is not recognized. If this message appears again, contact your system administrator.
4/11/2013 1:15:32 PM, Error: Service Control Manager [7034]  - The Ad-Aware service terminated unexpectedly.  It has done this 1 time(s).
4/10/2013 7:13:02 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001]  - The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa80036e1660, 0xfffff80000b9c4d0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041013-20794-01.
4/10/2013 7:10:11 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the FDResPub service.
4/10/2013 7:08:11 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the UxSms service.
4/10/2013 7:07:41 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SensrSvc service.
4/10/2013 7:05:54 PM, Error: WudfUsbccidDriver [12]  - The device generated 230 unknown interrupt(s) in 386617 ms. Last Unknown Interrupt Message: 0x0.
4/10/2013 7:04:41 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the hidserv service.
.
==== End Of File ===========================
 
 
2.  REPORT FROM SECURITY CHECK:
 

Results of screen317's Security Check version 0.99.62 

 Windows 7 Service Pack 1 x64 (UAC is disabled!)

 Internet Explorer 9 

``````````````Antivirus/Firewall Check:``````````````

 Windows Firewall Enabled! 

McAfeer Security-as-a-Service  

Lavasoft Ad-Aware              

Microsoft Security Essentials  

 Antivirus up to date!  (On Access scanning disabled!)

`````````Anti-malware/Other Utilities Check:`````````

 Ad-Aware

 McAfee Virus and Spyware Protection Service

 McAfee SiteAdvisor Enterprise Plus 

 JavaFX 2.1.1   

 Java 7 Update 11 

 Java version out of Date!

 Adobe Flash Player 11.7.700.169 

 Google Chrome 26.0.1410.64 

````````Process Check: objlist.exe by Laurent````````

 Microsoft Security Essentials MSMpEng.exe

 Microsoft Security Essentials msseces.exe

 Ad-Aware AAWService.exe is disabled!

 Ad-Aware AAWTray.exe is disabled!

 McAfee Managed VirusScan Agent myAgtSvc.exe

 McAfee Managed VirusScan DesktopUI XTray.exe

`````````````````System Health check`````````````````

 Total Fragmentation on Drive C: 6%

````````````````````End of Log``````````````````````

 

 

3.  PROBLEMS

 

Well, MSE seems to have cut off most of the problems I had been having, actually (I installed MSE today in response to Chrome.  I only installed Lavasoft AdAware yesterday but that didn't seem to help any).  Initially, Windows update and BITS were gone from Services.msc despite me manually inputting them into the registry (they are back since the MSE scan/clean).  The computer does not seem to have sped up to normal since MSE ran.  Cookies are now working, however.  Also, Google Chrome is not giving me the error message noted in my initial post.  I am still concerned about speed problems and the potential for password hijacking (as soon as we're done I'm changing ALL of my passwords).


Edited by SocalPizza, 12 April 2013 - 01:58 PM.


#4 gringo_pr

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Posted 14 April 2013 - 10:08 AM


Hello SocalPizza


These are the programs I would like you to run next, if you have any problems with these just skip it and move on to the next one.


-AdwCleaner-
  • Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile with your next answer.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.
--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+
  • Gringo





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#5 SocalPizza

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Posted 14 April 2013 - 10:45 AM

Thanks again for the help.  Here are the logs:

 

AdwCleaner:

 

 

 

[LOG]

 

Roguekiller:

 

 

 

[LOG]
 
 

 

Thanks again.  Ready for whatever's next.


Edited by SocalPizza, 15 April 2013 - 12:40 AM.


#6 gringo_pr

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Posted 14 April 2013 - 11:01 AM


Hello SocalPizza

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

  • Gringo




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#7 SocalPizza

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Posted 14 April 2013 - 11:34 AM

ComboFix Log:

 

 

 

[LOG]
 
 
 
 
Current Status:
 
Still slow on startup, but tough to say if it's because of the malware/virus issues.  Tough to say if it is clean...

Edited by SocalPizza, 15 April 2013 - 12:40 AM.


#8 gringo_pr

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Posted 14 April 2013 - 12:51 PM



Hello SocalPizza


:multiple Anti Virus programs:
  • It looks like you are operating your computer with multiple Anti Virus programs running in memory at once:


    AV: Lavasoft Ad-Aware
    AV: McAfee® Security-as-a-Service



    Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

    Please remove all but one of them.

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:
 ClearJavaCache:: 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
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#9 SocalPizza

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Posted 14 April 2013 - 05:08 PM

LOG:

 

 

 

[LOG]

 

 

 

PROBLEMS:

 

I had no problems with this step, nor have I had any problems/errors following your previous steps.

 

 

 

 

SYMPTOMS:

 

Just to be clear, I only installed AdAware because of the virus.  I don't usually have multiple antivirus software programs running at once.  I just didn't want to uninstall it until we were done, so as not to add other changes to the diagnostic mix.

 

The computer seems to be doing well.  No popups, cookies are running, Windows Update and BITS are present, etc. But because the initial symptoms went away after I cleaned with MSE, and because MSE clearly didn't clean the Entire thing off the computer, I am hesitant to say it is Fixed for sure.  But I can't point to a present symptom of any kind.


Edited by SocalPizza, 15 April 2013 - 12:40 AM.


#10 gringo_pr

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Posted 14 April 2013 - 08:44 PM


Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Java 7 Update 11
      Java™ 7 Update 4 (64-bit)
      JavaFX 2.1.1


Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
  • .



    Clean Out Temp Files
    • This small application you may want to keep and use once a week to keep the computer clean.

      Download CCleaner from here http://www.ccleaner.com/
      • Run the installer to install the application.
      • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
      • Run CCleaner. default settings are fine
      • Click Run Cleaner.
      • Close CCleaner.
Run Malwarebytes

Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
    Click OK to either and let MBAM proceed with the disinfection process.
    If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.




    Download HijackThis
    • Go Here to download HijackThis program
    • Save HijackThis to your desktop.
    • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
    • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
    • copy and paste hijackthis report into the topic
    "information and logs"
    • In your next post I need the following
      • Log From MBAM
        • report from Hijackthis
          • let me know of any problems you may have had
            • How is the computer doing now?
          Gringo







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#11 SocalPizza

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Posted 14 April 2013 - 09:04 PM

MBAM Log:

 

[LOG]

 

 
 
HIJACKTHIS Log:
 
 

 

[LOG]
 
 
 
MISCELLANEOUS:
 
No issues in following the latest instructions.  MBAM didn't find anything nasty to destroy.  Computer seems good except for the slow login (I still haven't uninstalled AdAware but both AdAware and McAfee are still disabled so I don't think they are causing the slow login problem).  But like I said before, the symptoms went away after the initial MSE cleaning (which occurred before my first log to you), so I don't put too much stock into being "symptom-free."

Edited by SocalPizza, 15 April 2013 - 12:39 AM.


#12 SocalPizza

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Posted 14 April 2013 - 09:07 PM

This may be noteworthy, so I'll share.  I ran Hijackthis the day before posting in this forum.  Noticing the 2 Winsock entries, I ran LSPFix.  LSPFix found a problem and properly cleaned it, but it broke my DNS somehow (internet explorer wasn't working but I could still ping 8.8.8.8, so I assume it was a DNS problem).  Rather than fixing the DNS problem, I just rolled back Windows to an earlier restore point.

 

Seeing the 2 Winsock entries again in the Hijackthis log just reminded me of this.


Edited by SocalPizza, 14 April 2013 - 09:08 PM.


#13 gringo_pr

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Posted 14 April 2013 - 09:14 PM


Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
      O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
  • When the scan is complete
    • If no threats were found
      • put a checkmark in "Uninstall application on close"
      • close program
      • report to me that nothing was found
    • If threats were found
      • click on "list of threats found"
      • click on "export to text file" and save it as ESET SCAN and save to the desktop
      • Click on back
      • put a checkmark in "Uninstall application on close"
      • click on finish
      • close program
      • copy and paste the report here
    Gringo


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#14 SocalPizza

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Posted 14 April 2013 - 11:13 PM

ESET SCAN LOG:

 

[LOG]

 

Sigh.  So close to a clean scan.  Suggestions?


Edited by SocalPizza, 15 April 2013 - 12:39 AM.


#15 gringo_pr

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Posted 14 April 2013 - 11:17 PM


Hello SocalPizza

There are some minor things in your online scan that should be removed.


delete files
  • Copy all text in the code box (below)...to Notepad.
    @echo off
    rd /s /q "C:\Users\irobertson\AppData\Roaming\2d010084-51df-47a2-8d14-9c9189309aef79\"
    del /f /s /q "C:\Users\irobertson\AppData\Roaming\2d010084-51df-47a2-8d14-9c9189309aef79\ddfadcaef.exe"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.
  • The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




    Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


    :Why we need to remove some of our tools:
    • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
      They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

      The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
    :DeFogger:

    Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.
    • To re-enable your Emulation drivers, double click DeFogger to run the tool.
      • The application window will appear
      • Click the Re-enable button to re-enable your CD Emulation drivers
      • Click Yes to continue
      • A 'Finished!' message will appear
      • Click OK
      • DeFogger will now ask to reboot the machine - click OK.
      Your Emulation drivers are now re-enabled.

    :Uninstall ComboFix:
    • turn off all active protection software
    • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
    • please copy and past the following into the box ComboFix /Uninstall and click OK.
    • Note the space between the X and the /Uninstall, it needs to be there.
    • CF-Uninstall.png
    :Remove the rest of our tools:

    Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
    • Double-click OTCleanIt.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.
    • If asked to restart the computer, please do so
    Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

    About Java
    • During the cleaning process if I found that Java was installed I asked for it to be uninstalled, Many home users will not miss it. If you use OpenOffice, play online games or use business applications which require Java, Then you need to install the latest version and make sure to disable it in your web browsers.

      If an application or website requires it, you should receive a notification indicating that when you attempt to launch that application or access that website.

      Link to download latest version. - install Java

      How to disable java in your web browsers - Disable Java

    :The programs you can keep:

    Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.
    • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

      CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

      Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

    :Security programs:

    One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.
    • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
    • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
    • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
      totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)


      Note** If you decide to install MSE you will need to uninstall your present Antivirus
:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.


The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internetHere is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo
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