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File Maker Pro 4 causing Windows 7 to crash


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#1 tryn2learn

tryn2learn

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Posted 12 April 2013 - 09:17 AM

I'm not sure if this is the right place to post this question. 

 

I have a friend who obviously knows nothing about computers.  He has a fairly new Dell desktop with Windows 7 64 bit.  He somehow loaded Claris File Maker Pro 4 (originally design to run on Windows 95 and Windows NT) onto this computer.  I think he saved it from his old computer on a disc and then just copied it onto this system.

 

Needless to say it is causing all kinds of problems and has corrupt many files on his system.

 

I want to run a repair install of Windows 7, but not until I can remove Claris File Maker Pro 4.  The problem is that there is no uninstall feature and the program does not show up in either the Programs and Features nor in Revounistaller.

 

This is not the only non-compatible program he 'put' on this machine.  I have managed to sucessful remove all others except this one. 

 

My question is:  would I be better off just reformatting his hard drive and starting over again or do you think there is a chance that I could remove manually and then run the Repair feature of Windows 7?

 

Background:  This gentleman has no idea of how to load programs or remove them and doesn't remember how he's done anything with this PC.  Plus he has had several people 'help' him in the past.  When I first looked at the system, someone had copied Documents and Settings from Windows XP to the new Win 7 machine.  He also did admit that when he wants to remove a program he highlights it and presses delete.



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