Download Security Check from here or here and save it to your Desktop.
- Double-click SecurityCheck.exe
- Follow the onscreen instructions inside of the black box.
- A Notepad document should open automatically called checkup.txt; please post the contents of that document.
NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.
Please download Farbar Service Scanner
(FSS) and run it on the computer with the issue.
- Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center/Action Center
- Windows Update
- Windows Defender
- Press "Scan".
- It will create a log (FSS.txt) in the same directory the tool is run.
- Please copy and paste the log to your reply.
Please download MiniToolBox
and run it.
Checkmark following boxes:
- Report IE Proxy Settings
- Report FF Proxy Settings
- List content of Hosts
- List IP configuration
- List Winsock Entries
- List last 10 Event Viewer log
- List Installed Programs
- List Devices (do NOT change any settings here)
- List Users, Partitions and Memory size
and post the result.
Download Malwarebytes' Anti-Malware
(aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/
to your desktop.
* Double-click mbam-setup.exe
and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware
, then click Finish
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan
, then click Scan
* When the scan is complete, click OK, then Show Results
to view the results.
* Be sure that everything is checked, and click Remove Selected
* When completed, a log will open in Notepad.
* Post the log back here
Be sure to restart the computer.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
Download Malwarebytes Anti-Rootkit
- Unzip downloaded file.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- DO NOT click on the Cleanup button. Simply exit the program.
- When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt
NOTE. Make sure all logs are pasted not attached.