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Windows firewall is off, keep getting notices that Mcafee firewall is off


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26 replies to this topic

#1 beckygirl

beckygirl

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  • Local time:02:36 PM

Posted 11 April 2013 - 02:39 PM

Think I have the Windows 7 Home Security Virus.  Have tried RKill, TDSSKiller, and Malwarebytes with no luck.  Please help!  Attached File  Compressed File.zip   4.82KB   0 downloads

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537  BrowserJavaVersion: 10.5.1
Run by becky at 15:11:02 on 2013-04-11
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6057.3143 [GMT -4:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2013\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe
C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\AVG\AVG2013\avgemca.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\mfevtps.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.0.0\ToolbarUpdater.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesApp64.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\WUDFHost.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files\mcafee.com\agent\mcagent.exe
C:\Program Files (x86)\Dell\Stage Remote\StageRemoteService.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoDashboard.exe
C:\Program Files (x86)\Memeo\AutoBackup\InstantBackup.exe
C:\Program Files (x86)\Memeo\AutoBackup\MemeoUpdater.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Dell Stage\Dell Stage\stage_secondary.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard\HipServAgent\HipServAgent.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_6_602_180_ActiveX.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Program Files (x86)\Nero\Update\NASvc.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Common Files\McAfee\Core\mchost.exe
C:\Program Files\mcafee\VirusScan\mcods.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Nero\SyncUP\Nero.AndroidServer.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\System32\MsSpellCheckingFacility.exe
C:\Program Files (x86)\MSN\MSNCoreFiles\msn.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uWindow Title = Internet Explorer, enhanced for Bing and MSN
uURLSearchHooks: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
mWinlogon: Userinit = userinit.exe,
BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\mcafee\SystemCore\ScriptSn.20120621203705.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
mRun: [Dell DataSafe Online] C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuClient.exe
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun: [NeroLauncher] C:\Program Files (x86)\Nero\SyncUP\NeroLauncher.exe 900
mRun: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup
mRun: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Memeo Instant Backup] C:\Program Files (x86)\Memeo\AutoBackup\MemeoLauncher2.exe --silent --no_ui
mRun: [Seagate Dashboard] C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoLauncher.exe --silent --no_ui
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
mRun: [vProt] "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{CF352E24-CD5D-410C-A25D-0C4D65D5B0C8} : DHCPNameServer = 192.168.1.1
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\msc\McSnIePl.dll
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\15.0.0\ViProtocol.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\mcafee\SystemCore\ScriptSn.20120621203705.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [Stage Remote] C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe -Quiet
x64-Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
x64-DPF: {CAFEEFAC-0017-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab
x64-Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\mcafee\msc\McSnIePl64.dll
x64-Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - <orphaned>
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\becky\AppData\Roaming\Mozilla\Firefox\Profiles\7nnqdum0.default\
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://mysearch.avg.com/?cid={AD4E16B7-5037-4EC6-AC9A-23C69FE7563A}&mid=2b7ebeb3967a47d3b22105f79f29de75-94598891f8e1c8c8996b06808fddd9af274e1b25&lang=en&ds=AVG&pr=pr&d=2013-04-08 12:34:49&v=15.0.0.2&pid=safeguard&sg=1&sap=hp
FF - plugin: c:\PROGRA~2\mcafee\msc\npMcSnFFPl.dll
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\15.0.0\npsitesafety.dll
FF - plugin: C:\Program Files (x86)\McAfee\Supportability\MVT\NPMVTPlugin.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll
FF - plugin: C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-04-08 12:35; avg@toolbar; C:\ProgramData\AVG SafeGuard toolbar\FireFoxExt\15.0.0.2
FF - ExtSQL: !HIDDEN! 2012-11-02 09:14; smartwebprinting@hp.com; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2012-10-15 63328]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2012-9-21 225120]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2012-11-15 111968]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2012-9-14 40800]
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\System32\drivers\mfehidk.sys [2011-3-13 771536]
R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\System32\drivers\mfewfpk.sys [2011-3-13 340216]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2012-3-31 55856]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2012-10-22 154464]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2012-10-2 185696]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2012-9-21 200032]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2013-4-8 39768]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2012-11-15 5814904]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2012-10-22 196664]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2012-8-23 13672]
R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\mcafee\mcsvchost\McSvHost.exe [2012-10-26 201304]
R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\mcafee\mcsvchost\McSvHost.exe [2012-10-26 201304]
R2 McShield;McAfee McShield;C:\Program Files\Common Files\mcafee\systemcore\mcshield.exe [2012-3-31 241456]
R2 MemeoBackgroundService;MemeoBackgroundService;C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe [2010-4-22 25824]
R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\mcafee\systemcore\mfefire.exe [2012-3-31 218760]
R2 mfevtp;McAfee Validation Trust Protection Service;C:\Windows\System32\mfevtps.exe [2012-3-31 182752]
R2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2012-7-13 769432]
R2 NOBU;Dell DataSafe Online;C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe [2010-8-25 2823000]
R2 SeagateDashboardService;Seagate Dashboard Service;C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe [2011-6-1 14088]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-3-19 3289208]
R2 TuneUp.UtilitiesSvc;AVG PC TuneUp Service;C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe [2012-8-23 2148216]
R2 vToolbarUpdater15.0.0;vToolbarUpdater15.0.0;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.0.0\ToolbarUpdater.exe [2013-4-8 990896]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2012-3-31 317440]
R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\System32\drivers\mfeavfk.sys [2011-3-13 309840]
R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\System32\drivers\mfefirek.sys [2011-3-13 515968]
R3 mferkdet;McAfee Inc. mferkdet;C:\Windows\System32\drivers\mferkdet.sys [2011-3-13 106552]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-3-31 539240]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
R3 TuneUpUtilitiesDrv;TuneUpUtilitiesDrv;C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesDriver64.sys [2012-7-4 11880]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\mcafee\mcsvchost\McSvHost.exe [2012-10-26 201304]
S2 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2012-3-30 1691848]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-3-1 161384]
S3 cfwids;McAfee Inc. cfwids;C:\Windows\System32\drivers\cfwids.sys [2011-3-13 70112]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 HipShieldK;McAfee Inc. HipShieldK;C:\Windows\System32\drivers\HipShieldK.sys [2012-10-26 196440]
S3 McAWFwk;McAfee Activation Service;C:\PROGRA~1\mcafee\msc\mcawfwk.exe [2012-3-31 224704]
S3 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-4-21 1255736]
S4 McOobeSv;McAfee OOBE Service;C:\Program Files\Common Files\mcafee\mcsvchost\McSvHost.exe [2012-10-26 201304]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-04-11 14:16:35 -------- d-----w- C:\Windows\pss
2013-04-10 23:42:49 -------- d-----w- C:\Users\becky\AppData\Roaming\McAfee
2013-04-10 19:28:43 -------- d--h--w- C:\Windows\msdownld.tmp
2013-04-10 16:52:48 33240 ----a-w- C:\Windows\System32\drivers\GEARAspiWDM.sys
2013-04-10 16:52:06 -------- d-----w- C:\Program Files\iPod
2013-04-10 16:52:05 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-04-10 16:52:05 -------- d-----w- C:\Program Files\iTunes
2013-04-10 16:52:05 -------- d-----w- C:\Program Files (x86)\iTunes
2013-04-10 12:08:22 1655656 ----a-w- C:\Windows\System32\drivers\ntfs.sys
2013-04-10 12:08:18 3153408 ----a-w- C:\Windows\System32\win32k.sys
2013-04-10 12:08:09 3717632 ----a-w- C:\Windows\System32\mstscax.dll
2013-04-10 12:08:09 3217408 ----a-w- C:\Windows\SysWow64\mstscax.dll
2013-04-10 12:08:07 44032 ----a-w- C:\Windows\System32\tsgqec.dll
2013-04-10 12:08:07 36864 ----a-w- C:\Windows\SysWow64\tsgqec.dll
2013-04-10 12:08:07 158720 ----a-w- C:\Windows\System32\aaclient.dll
2013-04-10 12:08:07 131584 ----a-w- C:\Windows\SysWow64\aaclient.dll
2013-04-10 12:07:56 223752 ----a-w- C:\Windows\System32\drivers\fvevol.sys
2013-04-10 12:07:46 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-04-10 12:07:45 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-04-10 12:07:45 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-04-10 12:07:44 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll
2013-04-10 12:07:44 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2013-04-10 12:07:44 112640 ----a-w- C:\Windows\System32\smss.exe
2013-04-08 19:37:54 35192 ----a-w- C:\Windows\System32\TURegOpt.exe
2013-04-08 19:37:47 26488 ----a-w- C:\Windows\System32\authuitu.dll
2013-04-08 19:37:46 21880 ----a-w- C:\Windows\SysWow64\authuitu.dll
2013-04-08 19:36:59 -------- d-----w- C:\Users\becky\AppData\Roaming\AVG
2013-04-08 19:35:59 -------- d-----w- C:\ProgramData\AVG
2013-04-08 19:33:40 -------- d-sh--w- C:\ProgramData\{D1D4879F-2279-49C9-AEBF-3B95C84EAA8F}
2013-04-08 16:43:03 -------- d-----w- C:\Users\becky\AppData\Roaming\AVG2013
2013-04-08 16:35:57 -------- d-----w- C:\Users\becky\AppData\Local\AVG SafeGuard toolbar
2013-04-08 16:35:26 -------- d-----w- C:\Users\becky\AppData\Roaming\TuneUp Software
2013-04-08 16:35:19 -------- d-----w- C:\ProgramData\AVG SafeGuard toolbar
2013-04-08 16:34:43 39768 ----a-w- C:\Windows\System32\drivers\avgtpx64.sys
2013-04-08 16:34:37 -------- d-----w- C:\Program Files (x86)\Common Files\AVG Secure Search
2013-04-08 16:34:35 -------- d-----w- C:\Program Files (x86)\AVG SafeGuard toolbar
2013-04-08 16:32:24 -------- d--h--w- C:\$AVG
2013-04-08 16:32:24 -------- d-----w- C:\ProgramData\AVG2013
2013-04-08 16:31:28 -------- d-----w- C:\Program Files (x86)\AVG
2013-04-08 16:18:46 -------- d--h--w- C:\ProgramData\Common Files
2013-04-08 16:18:46 -------- d-----w- C:\Users\becky\AppData\Local\MFAData
2013-04-08 16:18:46 -------- d-----w- C:\Users\becky\AppData\Local\Avg2013
2013-04-08 16:18:46 -------- d-----w- C:\ProgramData\MFAData
2013-04-08 16:05:47 -------- d-----w- C:\ProgramData\NortonInstaller
2013-04-07 15:28:28 -------- d-----w- C:\Users\becky\AppData\Local\Macromedia
2013-04-04 12:14:00 -------- d-----w- C:\Users\becky\AppData\Roaming\FreeFileViewer
2013-04-03 12:18:28 -------- d-----w- C:\Users\becky\AppData\Local\FreeFileViewer
2013-04-03 12:14:37 -------- d-----w- C:\Program Files (x86)\FreeFileViewer
2013-04-03 12:10:34 -------- d-----w- C:\ProgramData\APN
2013-03-28 22:37:06 4200304 ----a-w- C:\Windows\SysWow64\cdintf400.dll
2013-03-28 22:36:06 -------- d-----w- C:\Program Files (x86)\Quicken
2013-03-25 20:57:29 -------- d-----r- C:\Program Files (x86)\Skype
2013-03-25 15:52:59 -------- d-----w- C:\Users\becky\AppData\Local\{490DD946-3B3D-48BF-A680-6032CE02F2AF}
2013-03-25 03:44:18 -------- d-----w- C:\Users\becky\AppData\Local\{A5CCEF26-AD27-4592-AF8E-0B4D522681E7}
2013-03-24 15:44:06 -------- d-----w- C:\Users\becky\AppData\Local\{45994EF7-7501-495A-8208-92976F9D31A8}
2013-03-24 03:43:42 -------- d-----w- C:\Users\becky\AppData\Local\{BA68F894-5FB8-441A-8319-07CB40FC0996}
2013-03-23 14:55:38 -------- d-----w- C:\Users\becky\AppData\Local\{FFFA6E08-5AE2-46E3-8499-D032CE1405E2}
2013-03-23 02:18:13 -------- d-----w- C:\Users\becky\AppData\Local\{BCCD0911-82FC-4BC9-ADBD-3AB4B3EBF405}
2013-03-22 12:29:30 -------- d-----w- C:\Users\becky\AppData\Local\{0FA91D9D-5FF3-4715-AE5B-F05DDEC452BF}
2013-03-22 07:05:44 9728 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-03-21 12:28:55 -------- d-----w- C:\Users\becky\AppData\Local\{F5DEA70C-8FF7-4DB8-B219-1991DD6151C1}
2013-03-21 00:28:31 -------- d-----w- C:\Users\becky\AppData\Local\{6D714A66-F21A-47EE-9EA0-04DAFF1D41B0}
2013-03-20 20:51:07 19968 ----a-w- C:\Windows\System32\drivers\usb8023.sys
2013-03-20 00:28:08 -------- d-----w- C:\Users\becky\AppData\Local\{CF51F6D7-EC9D-4CE4-BCE3-7FBD789316F2}
2013-03-19 12:27:44 -------- d-----w- C:\Users\becky\AppData\Local\{D6D04890-87DE-432C-8692-1DF37A23BEBE}
2013-03-19 00:02:42 -------- d-----w- C:\Users\becky\AppData\Local\{B7A6D231-DA09-4726-B146-67192BFF2B3E}
2013-03-18 11:55:02 -------- d-----w- C:\Users\becky\AppData\Local\{C06C2407-4EB7-4C07-A4A9-1309B3B6A8B9}
2013-03-18 11:54:39 -------- d-----w- C:\Users\becky\AppData\Local\{19C684FC-76D6-4021-9E8E-0760B2075887}
2013-03-18 11:54:13 -------- d-----w- C:\Users\becky\AppData\Local\{CDEA06CC-1451-4FBA-B63F-2DFC6EB3C4C0}
2013-03-17 18:16:50 -------- d-----w- C:\Users\becky\AppData\Local\{9EC3C88E-774A-4573-9C6D-964D85613BAC}
2013-03-17 04:29:29 -------- d-----w- C:\Users\becky\AppData\Local\{5993EBB7-5709-4BE4-9987-DCF50B0B15C0}
2013-03-16 13:14:07 -------- d-----w- C:\Users\becky\AppData\Local\{45A0ECB0-E1AB-458D-B8D5-6E98F30372B2}
2013-03-16 01:13:42 -------- d-----w- C:\Users\becky\AppData\Local\{A5313C2A-15EB-4B88-9825-36D831184150}
2013-03-16 01:13:06 -------- d-----w- C:\Users\becky\AppData\Local\{E312FE94-1438-4BFD-93DA-7C30C136BE85}
2013-03-16 01:12:50 -------- d-----w- C:\Users\becky\AppData\Local\{94171CEC-5653-45C1-989A-1DB6718985C9}
2013-03-15 11:40:44 -------- d-----w- C:\Users\becky\AppData\Local\{2DCC8AC9-8607-4986-8A03-8C419F6D30C1}
2013-03-15 11:40:28 -------- d-----w- C:\Users\becky\AppData\Local\{A42A22DB-1FED-4BA2-8018-6E13B513ED52}
2013-03-14 23:37:50 -------- d-----w- C:\Users\becky\AppData\Local\{CE921A8E-2F00-4AB5-A1B2-BC33F298754D}
2013-03-14 11:37:25 -------- d-----w- C:\Users\becky\AppData\Local\{30B636E6-81AB-4E48-A2F0-6BA3E3BCC1D7}
2013-03-13 23:37:13 -------- d-----w- C:\Users\becky\AppData\Local\{EC57C23C-1ACC-4D3C-A1EC-9DF74340FD77}
2013-03-13 11:37:02 -------- d-----w- C:\Users\becky\AppData\Local\{EAD709D0-BF7F-43BB-9E55-93FFBA5AA8A3}
2013-03-12 23:03:44 750592 ----a-w- C:\Windows\System32\win32spl.dll
2013-03-12 23:03:44 492032 ----a-w- C:\Windows\SysWow64\win32spl.dll
2013-03-12 23:03:02 2002432 ----a-w- C:\Windows\System32\msxml6.dll
2013-03-12 23:03:02 1882624 ----a-w- C:\Windows\System32\msxml3.dll
2013-03-12 23:03:02 1389568 ----a-w- C:\Windows\SysWow64\msxml6.dll
2013-03-12 23:03:02 1236992 ----a-w- C:\Windows\SysWow64\msxml3.dll
2013-03-12 23:02:58 307200 ----a-w- C:\Windows\System32\ncrypt.dll
2013-03-12 23:02:58 220160 ----a-w- C:\Windows\SysWow64\ncrypt.dll
2013-03-12 23:02:42 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-03-12 23:02:42 215040 ----a-w- C:\Windows\System32\winsrv.dll
2013-03-12 23:02:42 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-03-12 23:02:41 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-03-12 23:02:41 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-03-12 23:02:34 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-03-12 23:02:20 800768 ----a-w- C:\Windows\System32\usp10.dll
2013-03-12 23:02:20 626688 ----a-w- C:\Windows\SysWow64\usp10.dll
2013-03-12 23:02:14 288088 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
2013-03-12 23:02:14 1913192 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-03-12 23:00:36 424448 ----a-w- C:\Windows\System32\KernelBase.dll
2013-03-12 22:59:48 68608 ----a-w- C:\Windows\System32\taskhost.exe
2013-03-12 22:35:05 -------- d-----w- C:\Users\becky\AppData\Local\{7510096E-0628-4FB6-A81F-8E625B97B8D1}
.
==================== Find3M  ====================
.
2013-04-07 15:27:49 73432 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-04-07 15:27:49 693976 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-04-04 18:50:32 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-03-22 07:05:44 5632 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2013-02-21 10:30:16 1766912 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-02-21 10:29:39 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-02-21 10:29:37 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-02-21 10:29:37 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-02-21 10:15:07 2240512 ----a-w- C:\Windows\System32\wininet.dll
2013-02-21 10:14:09 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-02-21 10:14:05 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-02-21 10:14:05 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-02-19 17:59:06 70112 ----a-w- C:\Windows\System32\drivers\cfwids.sys
2013-02-19 17:56:26 340216 ----a-w- C:\Windows\System32\drivers\mfewfpk.sys
2013-02-19 17:56:14 182752 ----a-w- C:\Windows\System32\mfevtps.exe
2013-02-19 17:55:26 10728 ----a-w- C:\Windows\System32\drivers\mfeclnk.sys
2013-02-19 17:55:14 106552 ----a-w- C:\Windows\System32\drivers\mferkdet.sys
2013-02-19 17:54:32 771536 ----a-w- C:\Windows\System32\drivers\mfehidk.sys
2013-02-19 17:53:42 515968 ----a-w- C:\Windows\System32\drivers\mfefirek.sys
2013-02-19 17:53:02 309840 ----a-w- C:\Windows\System32\drivers\mfeavfk.sys
2013-02-19 17:52:44 179280 ----a-w- C:\Windows\System32\drivers\mfeapfk.sys
2013-02-19 12:01:03 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-02-19 11:42:14 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-02-19 11:10:53 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-02-19 10:51:18 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-02-12 05:45:24 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2013-02-12 05:45:22 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2013-02-12 05:45:22 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll
2013-02-12 05:45:22 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll
2013-02-12 04:48:31 474112 ----a-w- C:\Windows\apppatch\AcSpecfc.dll
2013-02-12 04:48:26 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll
.
============= FINISH: 15:12:10.29 ===============
 

Moved to a more appropriate Forum

Roger


Edited by rotor123, 11 April 2013 - 06:22 PM.


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#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,213 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:02:36 PM

Posted 12 April 2013 - 08:59 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===
Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.
===

thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
  • Please post the logs and let me know if the problem persists.


#3 beckygirl

beckygirl
  • Topic Starter

  • Members
  • 14 posts
  • OFFLINE
  •  
  • Local time:02:36 PM

Posted 12 April 2013 - 11:52 AM

Don't know if I was able to disable McAfee completely.  I managed to turn off real time scan and scheduled scan, but couldn't find a button to disable everything.  Followed all other instructions.  Here are the results:

ComboFix:

Results of screen317's Security Check version 0.99.62 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 9 
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
McAfee Anti-Virus and Anti-Spyware  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 AVG PC TuneUp  
 AVG PC TuneUp Language Pack (en-US)
 JavaFX 2.1.1   
 Java™ 7 Update 5 
 Java version out of Date!
 Adobe Flash Player 11.6.602.180 
 Adobe Reader 10.1.6 Adobe Reader out of Date! 
 Mozilla Firefox 19.0.2 Firefox out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 AVG avgwdsvc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

 

Security Check:

Results of screen317's Security Check version 0.99.62 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 9 
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
McAfee Anti-Virus and Anti-Spyware  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 AVG PC TuneUp  
 AVG PC TuneUp Language Pack (en-US)
 JavaFX 2.1.1   
 Java™ 7 Update 5 
 Java version out of Date!
 Adobe Flash Player 11.6.602.180 
 Adobe Reader 10.1.6 Adobe Reader out of Date! 
 Mozilla Firefox 19.0.2 Firefox out of Date! 
````````Process Check: objlist.exe by Laurent```````` 
 AVG avgwdsvc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

 

I didn't see AdwCleaner.exe, so clicked "Scan".  It said "access denied".  Tried "scan" again and then "delete"

AdwCleaner:

# AdwCleaner v2.200 - Logfile created 04/12/2013 at 11:48:07
# Updated 02/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : becky - BECKY-PC
# Boot Mode : Normal
# Running from : C:\Users\becky\Downloads\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Deleted on reboot : C:\Program Files (x86)\Common Files\AVG Secure Search
File Deleted : C:\Users\Public\Desktop\eBay.lnk
Folder Deleted : C:\ProgramData\APN

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\PROTOCOLS\Handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16537

[OK] Registry is clean.

-\\ Mozilla Firefox v19.0.2 (en-US)

File : C:\Users\becky\AppData\Roaming\Mozilla\Firefox\Profiles\7nnqdum0.default\prefs.js

Deleted : user_pref("browser.search.defaultenginename", "AVG Secure Search");
Deleted : user_pref("browser.search.selectedEngine", "AVG Secure Search");

*************************

AdwCleaner[R2].txt - [4944 octets] - [12/04/2013 11:45:12]
AdwCleaner[S1].txt - [5164 octets] - [12/04/2013 11:48:07]

########## EOF - C:\AdwCleaner[S1].txt - [5224 octets] ##########

 

Junkware Removal:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 4.8.3 (04.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by becky on Fri 04/12/2013 at 11:59:06.10
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 


~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

Successfully deleted: [Registry Key] hkey_classes_root\clsid\{81017ea9-9aa8-4a6a-9734-7af40e7d593f}

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\ammyy"
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{00A03725-FF60-4882-AD3E-21A3AA7DB06B}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0226FDBE-6E4E-4018-95C4-843D107055A4}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{031DA368-6090-4D27-8270-339E86674A87}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{04F74C7F-2ABE-4A0D-AA6A-EB2E63B7CF60}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{05612C71-CDBE-4225-8612-81CFEAC89F94}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0636325A-C65A-4F60-BFDA-A233500B67AD}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{066CA528-DD5B-40B3-913F-137904B116AD}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{06718990-FC51-4B22-8E87-2E3FDF89F8BD}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0703FDFC-F56E-4B02-A883-1696BC6C2F7E}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{071EA490-0301-4A92-A071-CC046F68366E}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{08296E57-F5E3-4DA2-AC8A-B60D99BFA74B}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{08F0FFE2-AFE6-4A69-A661-796841B5ADA3}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0964CE63-843B-4507-BF53-8EABDB7C0A13}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0A19F148-0035-46E9-9753-42BA899FB515}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0A3C5B86-3AD8-4D43-823F-E1B058E72B4F}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0A601EE3-F797-4F15-98DE-2B6037F400A9}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0A772F51-A8B4-4A2B-A9D0-2C8F49DCE405}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0AFBF682-F873-4871-B4F8-25633691F766}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0B7BDB2F-99FF-4708-9B76-D3949E8BD905}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0B855537-98C8-407C-A64A-7BB8BB4A0FB8}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0C8A441D-1820-4E54-AA76-F74EE6D738C1}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0D51018D-6129-4B86-B8A9-114998C612ED}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0DF8A09C-B0CE-449B-B15C-09E45EF70D5B}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0FA91D9D-5FF3-4715-AE5B-F05DDEC452BF}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{0FD3DECC-E4B3-4ECE-A633-5DCDD6EA7324}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{11EAEA4D-A0E8-4BA5-8371-11937C34A165}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{135BA7FD-978C-4386-B16D-61CE35A4C349}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1393505B-4BD1-4069-B1A3-32316E92DEE7}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{13B5C595-6FE6-4BAD-9C4F-87A9C0BA97A5}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{13B8382B-9650-48C8-92D1-6DD1881EDDAF}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{13F0C48A-4336-4ACF-8948-B1579666DC30}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{14B478EB-B89A-4766-A7CF-4C8E8E5662FA}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{15FAF9A4-7412-46BD-9EE3-89D0D59A6C00}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{16DF3FC2-53EB-4ECF-BCE0-0EAE61218408}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{18769A04-4252-450B-A647-B007B6C3801C}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{18FEA496-BA92-4FDF-AAD1-F425024FB47E}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{19C684FC-76D6-4021-9E8E-0760B2075887}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{19F0D935-2EA8-4126-9AD2-44F5CD3E0852}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1A03D482-56B4-49D0-AD17-5BDC8ECEC319}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1A39E43A-7444-4A5B-9C73-4B74B56B8B36}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1AAE39BA-A73C-4DF4-8CF8-C1F6FCAF1165}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1AC758A6-875C-4E4E-B408-9B507CBC81BC}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1B2AF61D-0CB6-43F0-A6C5-2C46C153FD4C}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1C23C3C7-DD2D-4F76-A89A-CD1C4EB3E0FC}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1C83DCC3-AB36-4D63-8AAA-FDCD04925089}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1D6A4EF9-A449-435F-B45A-27EFBDE351F8}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1DB921B2-1CBA-4CC8-9EA4-08CA99742989}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1DD71DD7-1B40-433D-8AE4-AB009A24E630}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1DDC3924-A6B9-4673-8D63-91D192D505A3}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1DEB3762-AFAC-444D-9077-4011F495163C}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1DF7B27D-FCCB-4E81-97D2-F266BB73CC23}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1E06ABFF-8CE9-417B-B925-E24314E10F1D}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1F3BF3A9-4EEF-4D14-9D5B-FC63AACB78DD}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{1FEF9201-7A83-4007-84CE-27C4D777FF41}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{204DAC79-6C18-4D4C-8787-923A9FCDACD8}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{206817A6-36AF-43B9-B3CB-918DCA412C52}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{21947B38-F9FC-4E2C-81D2-65AD790338C0}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{21CAF848-BB7D-45B0-8884-819022FE2D1D}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2281A723-228F-4798-A8D4-EF167B27C5DE}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{24020631-E7E5-4DEE-8F84-1D870AE010A6}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{248AF70B-E027-414E-8132-700392C57A83}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{254DCCDA-5EA9-4B6A-A7FE-86DAEBAA0CA6}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{256E3140-A14F-44EB-88A4-6C1194C88B5F}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{25D1B9CC-15BC-492F-BFCE-26E266768B10}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{25D57542-B281-46C0-996B-4FB53E0A985C}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{25F37C78-D0D4-4472-B112-595450D82174}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{267E9D72-D035-4E8E-B635-6800E1477631}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2682440E-68E7-4F2F-A73B-07E767398C22}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{26C80ADA-1610-4A43-99AA-22C906DB8A21}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{274ABE2C-9365-4324-86E3-92AE823543B4}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2845C4DC-466A-461A-9C04-1E7E8288DA05}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{28C8A2FF-E212-4D10-9D8B-87039B0EA83F}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2951A37A-F824-4B9F-B181-2D045C95A2FA}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{29526240-E08D-48FD-8534-AF5D6B9E748B}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{29794814-8853-4CD3-9421-10259FBAF30E}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2A45B5B9-F049-47D8-8A50-E1B54C584FA2}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2B6F5D7B-BF42-46E6-8DDB-9AA7A8BAB39A}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2B868578-5AB8-4F42-B82D-62FD54CAEFBF}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2C059530-0632-4857-A3CB-4FAD8D4716A7}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2C15D4D8-E751-4651-ACCC-45C96D3A4443}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2C2BEB94-146D-41BC-938D-7C60AC575BF8}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2C4415FC-5B00-48D6-B622-2E6493C90986}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2C8BB18F-E9F2-4A64-8E48-CCC14901CE1C}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2C905F57-B8D9-40FF-A54E-06A9E0BEB297}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2CB2237C-1E6C-4971-A970-240F12FE8293}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2D9701BF-342D-4203-BB67-BA65A57227FD}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2DB08D22-4406-40BF-B183-3D359C032D5B}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2DCC8AC9-8607-4986-8A03-8C419F6D30C1}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2E749C38-F014-4B5D-BE97-63252063B270}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2F6BB5B9-8BEC-4B86-8D8A-C64D18A3E306}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{2FB94CD7-7281-472F-B930-C6BAD099E645}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{30B636E6-81AB-4E48-A2F0-6BA3E3BCC1D7}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{30C541B3-8694-4857-A9EA-D9465635D94F}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{320BC15A-891E-47EC-A076-03CABE1B7154}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{33234387-8B7E-449C-8999-DCBF8CF5FD5E}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{3408897D-2E12-4B80-B606-3EA0F35CE1B5}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{341E0B0E-10AB-4BA7-A2DC-BC7A797BE98D}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{3564080E-E902-4EC4-B66B-7C0C31CC36C4}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{3610403E-C6C2-4DDE-8E39-3D8CECC4A4E2}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{36BB111F-05D3-4584-AA71-C1010B1194BF}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{371D74DA-D68C-4E4E-8160-21654733D679}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{381AB957-935D-4077-BA64-A89F619F662A}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{38F8F7F8-C180-4910-BE52-D162E69F8EDD}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{3AB11886-C4CD-40A9-88D4-68CC504D2F53}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{3AD96236-9701-4AF8-9268-91541945D0BC}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{3B12A706-3223-4FE4-A87E-FCBB882E0AAF}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{3B3A5670-F839-4CD6-9187-606011629C4D}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{3B90D089-E0FB-48DF-B280-1ED4FC073DFE}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{3BB06653-EBF6-4BEE-AE0C-843AD228ED0D}
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Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{FC8FAEF3-B1D3-47A4-A791-3C65AC6E35C5}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{FD3E1805-D588-40E1-AA00-E71362E2EBB2}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{FDE642CE-35C9-48EB-9408-00F3A121183A}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{FE157077-873D-4310-BB3E-4F4333C5C294}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{FF60D19C-CB44-46CB-B703-25DF44522E58}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{FFFA6E08-5AE2-46E3-8499-D032CE1405E2}
Successfully deleted: [Empty Folder] C:\Users\becky\appdata\local\{FFFE6E12-4D8B-4334-9FC2-561271E63D00}

 

~~~ FireFox

Successfully deleted the following from C:\Users\becky\AppData\Roaming\mozilla\firefox\profiles\7nnqdum0.default\prefs.js

user_pref("browser.startup.homepage", "hxxp://mysearch.avg.com/?cid={AD4E16B7-5037-4EC6-AC9A-23C69FE7563A}&mid=2b7ebeb3967a47d3b22105f79f29de75-94598891f8e1c8c8996b06808fddd9a

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 04/12/2013 at 12:05:41.80
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Please advise of what to do next . . .  Thanks you SO VERY MUCH!!!!!

 



#4 nasdaq

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Posted 12 April 2013 - 12:16 PM


Were you able to get a log from Combofix?
Please post it and let me know if the problem persists.

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.


Java 7 Update 5


Java 7 update 10 introduced important new security controls
You can read about it here.
http://nakedsecurity.sophos.com/2012/12/19/java-7-update-10-introduces-important-new-security-controls/

Note
Java security update installs Ask Toolbar by default -- a single click in a multi-step installer.
http://www.benedelman.org/images/iac-jan13/ask-iac-011613-small.png
I suggest that your un-check the box "Install the Ask Toolbar" before proceeding.
===

Critical vulnerabilities have been identified in old version of Adobe Flash Player please get the latest version.

Summary: Adobe has released security updates for Adobe Flash Player 11.6.602.180 and earlier versions for Windows and Macintosh, Adobe Flash Player 11.2.202.275 and earlier versions for Linux, Adobe Flash Player 11.1.115.48 and earlier versions for Android 4.x, and Adobe Flash Player 11.1.111.44 and earlier versions for Android 3.x and 2.x. These updates address vulnerabilities that could cause a crash and potentially allow an attacker to take control of the affected system.

Get the latest Flash Player

On the top of the page you will be given an opportunity to download the version for your operating system.
Make sure you select appropriate version.

You will also have an option to install the Free! McAfee Security Scan Plus Un-check the box if you are NOT using McAfee's virus protection software.

For the users of Internet Explorer download version 11.
Flash Player 11 (64 bit)
Flash Player 11 (32 bit)
===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.

#5 beckygirl

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Posted 12 April 2013 - 02:17 PM

Oops, must have screwed up. The file I saved for ComboFix is the same as the file for Security Check. Should I rerun it? I am working on the program updates now. Thanks again!

Here's what I have for ComboFix:

Results of screen317's Security Check version 0.99.62
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
McAfee Anti-Virus and Anti-Spyware
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
AVG PC TuneUp
AVG PC TuneUp Language Pack (en-US)
JavaFX 2.1.1
Java™ 7 Update 5
Java version out of Date!
Adobe Flash Player 11.6.602.180
Adobe Reader 10.1.6 Adobe Reader out of Date!
Mozilla Firefox 19.0.2 Firefox out of Date!
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

#6 beckygirl

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Posted 12 April 2013 - 02:25 PM

Still have the same problems: can't turn on Windows Firewall and McAfee notices keep popping up saying that it firewall is turned off and my system is at risk.

#7 nasdaq

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Posted 13 April 2013 - 06:48 AM


Yes please run ComboFix again and save a new log. Post it.

Let me see this one also.

Please download Farbar Service Scanner and run it on the computer with the issue.
[1] Make sure the following options are checked:
[2] Internet Services
[3] Windows Firewall
[4] System Restore
[5] Security Center/Action center
[6] Windows Update
[7] Windows Defender
  • Press "[b]Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


#8 beckygirl

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Posted 13 April 2013 - 08:05 AM

Still can't figure out a way to disable McAfee.  Should I uninstall it?  When I tried to run ComboFix it says there is a new version available.  Should I use it?  I said "no" and got the following Application Error message, "

Exception EAcess Violation in module ERUNT.3XE at 00003A3E.  Access violation at address 00403A3E in module 'ERUNT.3XE'. Write of address 0076005D.  Then a block came up that said McAfee is still running.  I have turned off scanning, but cannot find an advanced option to disable.  Could the virus have affected this?  Also, if I try to do an internet search on anything security or virus related I am redirected to something irrelevant. 



#9 nasdaq

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Posted 13 April 2013 - 09:14 AM

Just run the Farbar Service Scanner for now.

#10 beckygirl

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Posted 13 April 2013 - 09:19 AM

Farbar Service Scanner Version: 03-03-2013
Ran by becky (administrator) on 13-04-2013 at 10:18:45
Running from "C:\Users\becky\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
The start type of bfe service is OK.
The ImagePath of bfe service is OK.
The ServiceDll of bfe service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#11 nasdaq

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Posted 19 April 2013 - 09:08 AM

Sorry for this long delay. I just find out that I did not reply to your last post.

Are you still with me?

#12 beckygirl

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Posted 19 April 2013 - 09:29 AM

Yes, but I was about to give up!

#13 nasdaq

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Posted 20 April 2013 - 06:49 AM

Go to this site: http://download.bleepingcomputer.com/win-services/7/

Download to your desktop the following .reg files.

MpsSvc.reg
iphlpsvc.reg
SharedAccess.reg


Double-click each one of the 3 .reg files in turn and click Yes to merge to the Registry.
You may have to run these as an administrator in Windows 7.

Restart the computer normally.

===

Run the Farbar tool again and post a fresh log.

Let me know what problem persists.

#14 beckygirl

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Posted 20 April 2013 - 07:25 AM

I have done as you requested.  Here is the log:

 

Farbar Service Scanner Version: 14-04-2013
Ran by becky (administrator) on 20-04-2013 at 08:21:28
Running from "C:\Users\becky\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.

Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****



#15 beckygirl

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Posted 20 April 2013 - 07:35 AM

I still cannot turn on the windows firewall. Is there anything else I should be checking?




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